Gateway Convertible notebook Reference Manual page 120

The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins handshaking. Handshaking is a digital "getting
acquainted" conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
112
CHAPTER 9: Troubleshooting
To run modem diagnostics:
1
Close all open programs.
2
Click or tap
Panel. The Control Panel window opens.
3
Click or tap Hardware and Sound.
4
Click or tap Phone and Modem Options. The Phone
and Modem Options dialog box opens.
5
Click or tap the Modems tab.
6
Click or tap your modem, then click or tap
Properties. The Modem Properties dialog box
opens.
7
Click or tap the Diagnostic tab, then click or tap
Query Modem. If information about the modem
appears, the modem passed diagnostics. If no
modem information is available, a white screen
appears with no data, or if you get an error such as
port already open or the modem has failed to
respond, the modem did not pass diagnostics.
Help
For more information about modem troubleshooting,
click or tap Start, then click or tap Help and Support. Type the
keyword modem troubleshooting in the Search Help box,
then press E
NTER
1
Click or tap
Panel. The Control Panel window opens.
2
Click or tap Hardware and Sound.
3
Click or tap Phone and Modem Options. The Phone
and Modem Options dialog box opens.
4
Click or tap the Modems tab.
5
Click or tap the modem you want to adjust, then
click or tap Properties. The Modem Properties
dialog box opens.
(Start), then click or tap Control
.
(Start), then click or tap Control