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Gateway Convertible notebook Reference Manual

Convertible notebook
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CONVERTIBLE NOTEBOOK
REFERENCEGUIDE
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Summary of Contents for Gateway Convertible notebook

  • Page 1 CONVERTIBLE NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Gateway model and serial number .
  • Page 4 Contents Programming the Windows Journal button ..30 Using the EZ Pad touchpad ......33 Using the display .
  • Page 5 Chapter 6: Traveling with Your Notebook . . . 71 Packing your convertible notebook ....72 Traveling by air ........72 Dial-up modem .
  • Page 6 Telephone support ....... 122 Before calling Gateway Customer Care ... . 122...
  • Page 7 Appendix A: Legal Information ... . 125 Index ....... . 135...
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway convertible notebook. For all other convertible notebook information, see the online User Guide. Accessing the online User...

  • Page 11: Gateway Contact Information

    The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your convertible notebook contains information that identifies your convertible notebook model and its features. Gateway Customer Care will need this information if you call for assistance.
  • Page 12 CHAPTER 1: About This Reference...

  • Page 13: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Bottom • Keyboard area...

  • Page 14: Front

    LCD panel release Press to open the LCD panel. latch Write, tap, and input directly on your convertible notebook’s display using the cordless pen. Microphone jack Plug a microphone into this jack. The built-in microphone is turned off while an external microphone is connected.

  • Page 15: Left

    Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway convertible notebook. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing...

  • Page 16: Right

    Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the convertible notebook resting on your lap. If the air vents are blocked, the convertible notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.

  • Page 17: Bottom

    “Identifying drive types” on page Important: To order a module other than the one that came with your convertible notebook, contact Gateway. Modular bay Slide to release the module. For more information, see latch “Changing modules”...
  • Page 18 CHAPTER 2: Checking Out Your Notebook Component Icon Description Main battery Provides power when the convertible notebook is not plugged into AC power. Battery latch Slide to release the main battery. For more information, see “Replacing the main battery” on...

  • Page 19: Keyboard Area

    Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button mode, see “Changing convertible notebook power settings” on page...
  • Page 20 CHAPTER 2: Checking Out Your Notebook Component Icon Description Power button Locks the power button so the convertible notebook lock cannot be accidently turned off when using it in tablet mode. Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad”...

  • Page 21: Chapter 3: Setting Up And Getting Started

    • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your convertible notebook • Turning off your convertible notebook • Restarting (rebooting) your convertible notebook • Using the status indicators • Using the keyboard •...

  • Page 22: Working Safely And Comfortably

    Warning Do not use your convertible notebook on a soft surface, such as your lap, a blanket, carpet, or a sofa. You must keep your convertible notebook’s ventilation openings clear of obstructions, or your convertible notebook may overheat, increasing the risk of fire and personal injury.

  • Page 23: Setting Up Your Computer Desk And Chair

    Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the convertible notebook so the top of its screen is no higher than eye level. Setting up your computer desk and chair...

  • Page 24: Avoiding Discomfort And Injury From Repetitive Strain

    Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your convertible notebook may be damaged.
  • Page 25 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact...

  • Page 26: Protecting From Power Source Problems

    Warning High voltages can enter your convertible notebook through both the power cord and the modem connection. To protect your convertible notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack.

  • Page 27: Connecting To A Broadband Modem Or Network

    If the air vents are blocked, the convertible notebook may become hot enough to harm your skin. Caution Provide adequate space around your convertible notebook so air vents are not obstructed. Do not use the convertible notebook on a bed, sofa, rug, or other similar surface.
  • Page 28 LCD panel. Press the power button located above the keyboard. Important If your convertible notebook does not turn on, make sure the Power Button Lock is in the unlocked position. For more information, “Keyboard area” on page 11.

  • Page 29: Waking Up Your Convertible Notebook

    Sleep. While in Sleep mode, the power indicator flashes. If your convertible notebook is in Sleep mode, press the power button to “wake” it up. For more information about Sleep mode, see “Changing power modes”...

  • Page 30: Restarting (Rebooting) Your Convertible Notebook

    Important If for some reason you cannot use the Shut Down option in Windows to turn off your convertible notebook, press and hold the power button for about five seconds, then release it. Important If the Pen Lost Alarm is turned on and you turn off the convertible notebook without returning the pen to the pen holder, you will hear three beeps.

  • Page 31: Using The Status Indicators

    Important If your convertible notebook does not turn off immediately, complete the following steps until the convertible notebook turns off: 1. Press and hold the power button for about five seconds, then release 2. Unplug the power cord and remove the main and optional multibay battery for more than 10 seconds.
  • Page 32 ■ LED solid red - Battery is malfunctioning. ■ Important: This LED only lights up when your convertible notebook is connected to AC power or the battery charge is very low. Power LED on - Convertible notebook is on. ■...

  • Page 33: Using The Keyboard

    Arrow keys Windows key Application key You can attach an external keyboard to the convertible notebook or optional port replicator using a USB port. You do not need to shut down the convertible notebook to connect a USB keyboard.

  • Page 34: Key Types

    CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs.

  • Page 35: System Key Combinations

    System key combinations When you press the F key and a system key at the same time, your convertible notebook performs the action identified by the text or icon on the key. Press and hold To... , then press this system key...
  • Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight. Press a second time to decrease the brightness below the normal lowest brightness setting.

  • Page 37: Using The Tablet Control Buttons

    Press and hold To... , then press this system key... Increase volume. For more information, see “Adjusting the volume” on page Decrease volume. For more information, see “Adjusting the volume” on page Using the tablet control buttons Press the tablet control buttons to control the convertible notebook while it is in tablet mode.

  • Page 38: Programming The Windows Journal Button

    CHAPTER 3: Setting Up and Getting Started Key type Icon Description Screen rotation Rotate the display orientation. For more information, see “Changing display orientation” on page Windows security Open the Windows Task Manager. This button also is used for domain authentication or to open the logon screen.
  • Page 39 Click or tap the Buttons tab.
  • Page 40 CHAPTER 3: Setting Up and Getting Started Click or tap Journal Button, then click or tap Change. The Tablet Button Actions dialog box opens. Click or tap the arrow button to open the Press or Press and Hold list, select an action, then, if applicable, select a program.

  • Page 41: Using The Ez Pad Touchpad

    You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the convertible notebook or optional port replicator using a USB port. You do not need to shut down the convertible...
  • Page 42 “Changing the mouse or touchpad settings” in the online User Guide. You may have received your convertible notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.

  • Page 43: Using The Display

    • Unlike other touchscreens and PDAs, your convertible notebook’s display responds only to your convertible notebook’s pen. Your convertible notebook will not respond to a PDA stylus or the touch of a fingertip. • Steady your hand on the display surface while writing.

  • Page 44: Converting From Notebook To Tablet Mode

    Although you can use the pen to write on the screen when the convertible notebook is in notebook mode, for best results and maximum stability, only write on the screen while the convertible notebook is in tablet mode. To convert the display from notebook mode to tablet mode: Open the LCD panel to the normal viewing position.

  • Page 45: Changing Display Orientation

    Slide the power button lock into the locked position to prevent the convertible notebook from being accidently turned off. Changing display orientation You can change the display orientation from the default, landscape (horizontal), to portrait (vertical) or secondary landscape (180 degrees from the default) using the Screen Rotation button.

  • Page 46: Using The Pen

    A finger-tap or PDA stylus has no effect on your convertible notebook’s display, and ink pens and other pointed objects could damage the surface. Always use the pen that came with your convertible notebook. You can order extra pens from Gateway.

  • Page 47: Pen Lost Alarm

    Slide the pen latch until the pen is released from the pen holder. Pen lost alarm Your convertible notebook can sound a series of three beeps if the pen is not in the pen holder when you turn the convertible notebook off or place it in either Sleep or Hibernate mode.

  • Page 48: Adjusting The Volume

    For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in the online User Guide. You can use the volume control to adjust the overall volume of your convertible notebook. To adjust the overall volume level using hardware controls: •...

  • Page 49: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Your Gateway convertible notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 50: Ieee 802.11 Wireless Network Radio

    Windows Mobility Center. The Windows Mobility Center window opens. Click or tap Turn wireless on or Turn wireless off. For more information about using your convertible notebook on a wireless network, see “Wireless Networking” in the online User Guide. Bluetooth radio...

  • Page 51: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device •...

  • Page 52: Changing Modules

    Make sure that the convertible notebook is not in Sleep or Hibernate mode. Caution Turn off the convertible notebook if it does not have a charged battery and is not directly connected to AC power. Make sure that the LCD panel is in notebook mode, then close the LCD panel.

  • Page 53: Using The Cd Or Dvd Drive

    Replace the module bay lock screw. Connect the optional port replicator. Using the CD or DVD drive You can use your convertible notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway convertible notebook may contain one of the following drive types.
  • Page 54 CHAPTER 4: Using Drives and Accessories If your drive has this This is your drive type... Use your drive for... logo... DVD drive Installing programs, playing audio CDs, playing DVDs, and accessing data. You cannot use this drive to create CDs or DVDs. Combination DVD/CD-RW Installing programs, drive...

  • Page 55: Using A Cd Or Dvd

    Using a CD or DVD Manual eject hole Eject button Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

  • Page 56: Using The Memory Card Reader

    Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your convertible notebook. You can also use the memory card reader to transfer data between your convertible notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 57: Removing A Memory Card

    Pull the memory card out of the convertible notebook. Adding and removing a PC Card Your convertible notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your convertible notebook when changing most cards because your convertible notebook supports hot-swapping.

  • Page 58: Using An Optional Port Replicator

    CHAPTER 4: Using Drives and Accessories To remove a PC Card: Turn off your convertible notebook, then go to Step -OR- Double-click or double-tap the remove hardware icon in the taskbar. The Safely Remove Hardware dialog box opens. Important If the remove hardware icon does not appear on the taskbar, click or tap the show hidden icons button.

  • Page 59: Installing A Printer Or Other Peripheral Device

    When you use an IEEE 1394 or USB device for the first time, your convertible notebook will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

  • Page 60: Connecting An Ieee 1394 Device

    Connect the other end of the cable to a USB port on your convertible notebook. For the location of the USB ports on your convertible notebook, “Left” on page 7. For the location of the USB ports on an optional port replicator, see the port replicator user guide.

  • Page 61: Viewing The Display On A Projector Or Monitor

    For the location of the VGA port on your convertible notebook, “Left” on page 7. For the location of the VGA port on an optional port replicator, see the port replicator user guide.
  • Page 62 CHAPTER 4: Using Drives and Accessories Click or tap (Change display settings). The Display Settings dialog box opens. Click or tap monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the external monitor or projector as a “mirror”...
  • Page 63 LCD panel and the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your convertible notebook may turn off the LCD panel, but will not enter Sleep mode.

  • Page 64: Ordering Accessories

    Batteries If you run your convertible notebook on battery power for extended periods, you may want to buy an additional main battery or a multibay battery so you can swap batteries when necessary.
  • Page 65 When you travel with your convertible notebook, you merely disconnect from the port replicator instead of unplugging all the devices. A port replicator also provides additional ports and other expansion features not included with your convertible notebook.
  • Page 66 CHAPTER 4: Using Drives and Accessories...

  • Page 67: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the batteries • Recalibrating the batteries • Extending battery life • Changing convertible notebook power settings...

  • Page 68: Monitoring The Battery Charge

    For more information about recalibrating the battery, see “Recalibrating the batteries” on page Recharging the batteries The batteries recharge while they are installed and your convertible notebook is connected to AC power. While the batteries recharge, the battery charge indicator turns on.

  • Page 69: Changing Batteries

    Dispose of used batteries promptly. Keep away from children. Caution If your convertible notebook is connected to AC power, or if it has a charged multibay battery installed, you can change the main battery while the convertible notebook is turned on. If your convertible notebook has only a main battery and it is not plugged into an AC outlet, you must turn the convertible notebook off while changing the battery.

  • Page 70: Installing A Multibay Battery

    Installing a multibay battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway convertible notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 71: Recalibrating The Batteries

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 72: Extending Battery Life

    • Close the LCD panel to turn off the display while you are not using your convertible notebook. The display stays off until you open the panel again. • Use Hibernate mode for maximum power savings while your convertible notebook is not in use.

  • Page 73: Changing Power Modes

    (RAM) information to the hard drive, then turns your convertible notebook completely off. The next time you turn on your convertible notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 74: Changing Convertible Notebook Power Settings

    Using power saving modes Always save your work before using Sleep mode. In Sleep mode, your convertible notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.
  • Page 75 Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices performance in order to extend battery life. Use this plan if you will be away from AC power outlets for an extended period of time.

  • Page 76: Changing Advanced Settings

    CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Click or tap (Start), All Programs, Accessories...
  • Page 77 Click or tap the + in front of Sleep, then click or tap the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged Help For more information about hybrid sleep, click or tap Start, then click or tap Help and Support.
  • Page 78 CHAPTER 5: Managing Power...

  • Page 79: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your convertible notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 80: Packing Your Convertible Notebook

    Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your convertible notebook as luggage. • Charge the battery in case airport security asks you to start your convertible notebook.

  • Page 81: Radio Frequency Wireless Connections

    Radio frequency wireless connections Important If your convertible notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 125 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your convertible notebook is...

  • Page 82: Security

    CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your convertible notebook so you can attach a cable lock and leave your convertible notebook in your hotel room while you are away. • Always keep your convertible notebook with you while waiting in airports, train stations, or bus terminals.

  • Page 83: Power

    Important You must enter the User Password each time you turn on your convertible notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your convertible notebook was put in Sleep mode.

  • Page 84: Additional Tips

    Take a network cable if you need to connect to a network. Some hotels provide Internet connectivity only through their networks. • If your convertible notebook has been exposed to cold temperatures, allow it to warm to room temperature before turning it on. •...

  • Page 85: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your convertible notebook • Cleaning your convertible notebook • Cleaning CDs or DVDs • System recovery options...

  • Page 86: Caring For Your Convertible Notebook

    Damage due to either extreme is not covered by your warranty. As a general rule, your convertible notebook is safest at temperatures that are comfortable for you. •...

  • Page 87: Display Screen

    Display screen • Use only your convertible notebook’s pen on the display. Do not write on the surface with an ink pen or pencil. • Nothing heavier than your writing hand should be placed on top of the display.

  • Page 88: Cleaning Your Convertible Notebook

    A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your convertible notebook, the power turns off, but some electrical current still flows through your convertible notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remote the main and optional secondary battery.

  • Page 89: Cleaning The Keyboard

    Cleaning the convertible notebook screen Caution A convertible notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use the special cleaning cloth included with your convertible notebook to wipe away dust and fingerprints.

  • Page 90: System Recovery Options

    “Troubleshooting” on page 95 or at www.gateway.com. Problem-solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. • To recover specific files and software, see “Recovering...
  • Page 91 To restore using Microsoft System Restore: Click or tap (Start), Control Panel, System and Maintenance, then click or tap Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click or tap Repair Windows using System Restore, then click or tap Next.

  • Page 92: Recovering Using The Windows Dvd

    CHAPTER 7: Maintaining Your Notebook Recovering using the Windows DVD To completely re-install Windows Insert the Windows DVD into your notebook’s DVD drive, then restart your notebook. When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears.

  • Page 93: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...

  • Page 94: Preventing Static Electricity Discharge

    Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your convertible notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional multibay battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the convertible notebook.

  • Page 95: Adding Or Replacing Memory Modules

    Unplug the optional port replicator from the convertible notebook. Disconnect the AC adapter, modem cable, and network cable if they are connected to the convertible notebook. Disconnect all peripheral devices connected to the convertible notebook and remove any PC cards.
  • Page 96 CHAPTER 8: Upgrading Your Notebook Loosen the six memory bay cover screws that secure the memory cover. (These screws cannot be removed.) Screw Screw Screw Screw Screw Screw Remove the memory bay cover. Be careful not to break off the tabs located on the bottom of the cover. Slide the cover in the direction shown.
  • Page 97 Replace the memory bay cover, then replace the cover screw. Insert the main and optional multibay batteries, then turn your convertible notebook over. Connect the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable, then turn on your convertible notebook.

  • Page 98: Replacing The Hard Drive Kit

    Unplug the optional port replicator from the convertible notebook. Disconnect the AC adapter, modem cable, and network cable if they are connected to the convertible notebook. Disconnect all peripheral devices connected to the convertible notebook and remove any PC cards.
  • Page 99 Loosen the two hard drive bay cover screws (they cannot be removed), then remove the hard drive bay cover. Screw Screw...
  • Page 100 CHAPTER 8: Upgrading Your Notebook Remove the hard drive screw. Screw Slide the old hard drive out of the convertible notebook.
  • Page 101 Connect the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable, then turn on your convertible notebook. Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook.
  • Page 102 CHAPTER 8: Upgrading Your Notebook...

  • Page 103: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 104: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your convertible notebook was dropped, or if the case was damaged. Instead, unplug your convertible notebook and contact a qualified computer technician.

  • Page 105: Troubleshooting

    • Try turning the convertible notebook on with the convertible notebook plugged in and the main and optional multibay battery removed, then try turning the convertible notebook on with the convertible notebook unplugged and the batteries installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

  • Page 106: Diskette Drive (External)

    CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). •...
  • Page 107 For more information about adjusting the brightness, see “System key combinations” on page • Make sure the convertible notebook is not in Sleep or Hibernate mode. Press the power button. • The convertible notebook may be sending its display to an external monitor or projector.

  • Page 108: Dvd Drives

    CHAPTER 9: Troubleshooting DVD drives Your convertible notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

  • Page 109: Ethernet

    User Guide. You cannot eject a CD or DVD Your convertible notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your convertible notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole.

  • Page 110: File Management

    CHAPTER 9: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in the online User Guide. Caution If a file was deleted while holding down the S key or if the HIFT Recycle Bin has been emptied, the file cannot be restored.

  • Page 111: Internet

    For more information about removing your hard drive, see “Replacing the hard drive kit” on page • If your convertible notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. Internet You cannot connect to the Internet •...

  • Page 112: Keyboard

    • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your convertible notebook People are sending you e-mail messages, but you have not received any mail • Click or tap the receive button in your e-mail program.

  • Page 113: Media Center

    Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV...
  • Page 114 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Important Cable connections must be made correctly for optimal video quality.
  • Page 115 • Adjust the display device brightness, contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com. You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD •...

  • Page 116: Memory

    You see a “Not enough memory” error message • Close all programs, then restart your convertible notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your convertible notebook.

  • Page 117: Modem (Cable Or Dsl)

    Ethernet network jack. For the location of your modem jack, see “Right” on page • Make sure that your convertible notebook is connected to the telephone line and the telephone line has a dial tone. •...
  • Page 118 CHAPTER 9: Troubleshooting To check the dialing properties: Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. Click or tap Hardware and Sound. Click or tap the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click or tap the Dialing Rules tab.
  • Page 119 ISP limitations, may lower the speed even further. If your convertible notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your convertible notebook has a v.92 modem, the speed at which you can upload data is limited to 48K.
  • Page 120 CHAPTER 9: Troubleshooting To run modem diagnostics: Close all open programs. Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. Click or tap Hardware and Sound. Click or tap Phone and Modem Options. The Phone and Modem Options dialog box opens.

  • Page 121: Mouse

    • Make sure that your Ethernet cable is plugged into the Ethernet jack on your convertible notebook. Make sure that the other end is plugged into a router or cable or DSL modem. For the location of your network jack, see “Left”...
  • Page 122 CHAPTER 9: Troubleshooting • Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. • Make sure that all computers on your network have the same workgroup name.

  • Page 123: Networks (Wireless)

    You may, however, be able to access the Internet through your home network. Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
  • Page 124 CHAPTER 9: Troubleshooting To check the signal strength: Click or tap (Start), right-click or button-tap Network, then click or tap Properties. The Network and Sharing Center window opens. Click or tap View status for the network connection. The Wireless Network Connection Status dialog box opens.

  • Page 125: Passwords

    You may, however, be able to access the Internet through your home network. Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.

  • Page 126: Pc Cards

    CHAPTER 9: Troubleshooting PC Cards You installed a PC Card and now your convertible notebook is having problems • Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.

  • Page 127: Printer

    Your convertible notebook is not working on battery power • Check the power management settings. For more information about using power management settings, “Changing convertible notebook power settings” on page • Make sure that the battery is installed correctly.
  • Page 128 The printer is on but will not print • Check the cable between the printer and your convertible notebook. Make sure that it is connected to the correct port. • Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.

  • Page 129: Sound

    Make sure the touchpad is turned on. For more information, see “Changing touchpad settings” in the online User Guide. The convertible notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see “Changing touchpad...

  • Page 130: Video

    Gateway Customer Care: • Make sure that your convertible notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
  • Page 131 To avoid bodily injury, do not attempt to troubleshoot your convertible notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your convertible notebook • Your convertible notebook was dropped • The case was damaged Instead, unplug your convertible notebook and contact a qualified computer technician.
  • Page 132 CHAPTER 9: Troubleshooting...

  • Page 133: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 134: Important Safety Information

    To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 135: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 136: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 137 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 138 APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 139 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 140: Japanese Modem Notice

    APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

  • Page 141: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 142 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 143 Index installing main installing multibay AC adapter latch connecting locating connector managing power international adapters monitoring charge accessories multibay purchasing purchasing safety precautions recalibrating acoustic handset coupler recharging airplane power adapters release latch replacing application key bays arrow keys battery audio DVD drive adjusting volume...
  • Page 144 Index inserting memory card to cable modem inserting PC Card to DSL modem memory card slot to Ethernet memory cards supported to network video camera PC Card slot connections removing memory card audio removing PC Card broadband Internet slots cable modem troubleshooting memory dial-up modem card...
  • Page 145 USB port troubleshooting using digital video camera connecting DVD/CD-RW drive IEEE 1394 port See DVD drive directional keys DVD±RW drive See DVD drive diskette troubleshooting diskette drive troubleshooting electrostatic discharge (ESD) display EmPower power adapter adjusting brightness ergonomics brightness...
  • Page 146 Index purchasing key combinations replacing keyboard troubleshooting buttons headphone jack cleaning connecting Hibernate mode features hot-swapping locating Hybrid Sleep troubleshooting mode USB port system key keys turning on application arrow battery status i.Link port brightness IEEE 1394 port directional IEEE 802.11 function using while traveling Hybrid Sleep...
  • Page 147 (dial-up) troubleshooting LCD/CRT system key modular bay line protector lock screw line tester module lock latch cable release latch Kensington cable modules power button purchasing monitor adding external maintenance cleaning cleaning color quality...
  • Page 148 Index Pen Lost Alarm system key Pen lost alarm numeric keypad peripheral devices status indicator Plug and Play devices using IEEE 1394 support for USB support for pointer opening identifying files moving folders port replicator LCD panel docking port notebook using programs power...
  • Page 149 USB port screen objects programs getting information closing unresponsive moving opening selecting projector Screen Rotation button adding scroll zone color quality security port startup password screen resolution Trusted Platform Module using...
  • Page 150 Index battery charge right-clicking Caps Lock scroll zone drive activity selecting screen objects hard drive location TPM security numeric keypad travel tips Pad Lock troubleshooting power audio toggle on or off diskette drive troubleshooting display supervisor password DVD drive surge protector faxes Suspend files...
  • Page 151 USB port user password VGA port video monitor port projector port troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook Windows Product Key Code...
  • Page 152 Index...
  • Page 154 MAN VIPER REF GDE V R0 01/07...

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