Symptom: Can't Get Pc To Output 4K @ 60Hz - Planar UltraRes 4K User Manual

Symptom: Can't Get PC to Output 4K @ 60Hz

Solution
Change the Input Source setting to one of the other quadrant inputs. For example, if
you are using HDMI 1-4 and the current Input Source is HDMI 1, change it to HDMI 2.
Possible Cause
The connector overmold is too large, which can cause the pins not to contact
properly on some cards.
Solution
If using DisplayPort, make sure the connector overmold isn't too large.
Overmold is
within
specification
Planar UltraRes User Manual
Symptoms, Possible Causes and Solutions
Overmold
is too wide
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