ShoreTel 565g User Manual page 30

Step 8
When in alphabet mode, press the appropriate key on the dial pad
NOTE
multiple times to scroll through the alphabet letters associated
with that key. Example: For the letter 'C' you would press the #2
digit three times on the dial pad.
Step 9
Step 10
30
Press the
numeric and alphabet mode, and enter a descriptive label no
longer than five characters that will remind you of the new
function of the custom button.
Press the Done soft key.
Press the Done soft key again to store your changes.
soft key to shift the key pad between