Troubleshooting.guide - Heath Zenith Secure Home SH-9250-BZ Owner's Manual

Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSE
Lights will
1. Light switch is turned off.
not come on.
2. Flood light is loose or burned out.
3. Fuse is blown or circuit breaker is
turned off.
4. Daylight turnoff is in effect. (Re-
check after dark).
5. Incorrect circuit wiring, if this is a
new installation.
. Re-aim the sensor to cover de-
sired area.
Lights come
1. Control may be installed in a
on in day-
relatively dark location.
light.
2. Control is in Test. (Set control
switch to an ON-TIME position).
Lights come
1. Control may be sensing small
on for no
animals or automobile traffic. (Re-
apparent
aim sensor or use lens shield).
reason.
2. Range is set too high. (Reduce
Range setting).
Technical Service
Please call 1-800-858-8501 (English speaking only) for assistance
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com.
If the problem persists, call* for assistance at 1-800-858-8501 (English speaking only), :30 AM to 4:30 PM CST
(M-F). You may also write* to:
HeathCo LLC
P.O. Box 90045, Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
598-1341-00
before returning product to store.
No Service Parts Available for this Product
SYMPTOM POSSIBLE CAUSE
Lights stay 1. A lamp is positioned too close to
on continu-
ously.
2. Control is pointed at a heat source
Lights flash 1. Heat or light from the lamps may be
on and off.
2. Reflected heat from other objects
3. Control is warming up. (Flashing is
4. Control is in Test. (Set control switch
-13-
the sensor or pointed at objects that
causes the sensor to trigger. (Aim
the lamp away from the sensor or
objects).
like an air vent, dryer vent, or brightly-
painted heat-reflective surface. (Re-
aim sensor or use lens shield).
turning the Light Control on and off.
(Aim lamps away from the sensor.
Turn Boost off).
are triggering the sensor. (Re-aim
sensor. Turn Boost off).
normal under these conditions. Wait
1 minute for sensor to warm up).
to an ON-TIME position).