Hunt Groups - 3Com NBX 100 Manual

If you change the default setting from voice mail, all of your calls are then
forwarded to the new location when you are not available to answer your
telephone. Callers are unable to reach your voice mail unless forwarded
to your voicemail by another user through a Direct Mail Transfer.
When you forward your calls to another user's telephone and they are
not at their desk, your calls will then be forwarded to the call forwarding
path that they have set. If that user has set your telephone number as
their call forwarding path, then any incoming calls will forward back and
forth between the two telephones.

Hunt Groups

Hunt groups allow you to establish informal "call centers" which ensure
that calls are never missed. An incoming call rings to a member of the
hunt group. If that member is not available to answer the call the system
"hunts" for another member of the group until the call is answered or
forwarded to the group call coverage path. For example, if there are no
available members of the hunt group, the call might be forwarded to a
group mailbox.
Another type of group is a Calling group. Calling groups allow incoming
calls to be simultaneously directed to a particular group of telephones.
This means the call is more likely to be answered and also means that
calls can be directed to a group of users with a particular speciality within
an organization.
Hunt groups can either be static or dynamic. When a user is a member of
a static hunt group, they are always part of that group along with the
other members. With a dynamic hunt group, members log in and out of
the group. Hunt groups can also be configured so that when members
step away from their desk and a hunt group call comes in to their
telephone and goes unanswered, the member is logged out of the group
so that further calls do not ring to an unattended telephone.
To log in to a hunt group:
1 Login to NetSet as a User.
2 Select the User Information tab, then click the Hunt Groups button.
3 Select the hunt group or calling group to which you want to log in.
4 Enter the password for that hunt group, and click Login.
NBX Business Telephone Guide 49