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Nortel NN43117-110 01.01 User Manual

Nortel networks ip phone user guide
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Nortel Communication Server 2000/2100
Nortel IP Phone 2004
User Guide

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Summary of Contents for Nortel NN43117-110 01.01

  • Page 1 Title page Nortel Communication Server 2000/2100 Nortel IP Phone 2004 User Guide...

  • Page 3: Revision History

    Revision history August 2005 Standard 1.01. The information contained in this user guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communication Server 2000 networks. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the IP Phone 2004 ......9 Functional components ......9 Hardware features .
  • Page 6 Contents Select a language ....... . . 45 Set your time formats ......46 Define your regional time zone .
  • Page 7 Accessories ........97 IP Phone Key Expansion Module (KEM) ....97...
  • Page 8 Contents Terms you should know ......99 Index ......... . 103...

  • Page 9: About The Ip Phone 2004

    • a function display area with a set of keys for scrolling To use the IP Phone 2004, log on to the Communication Server 2100 IP Client Manager by entering a username and password. Once logged in, the handset and keypad of the IP Phone 2004 operate in the same way as a standard Meridian Business Set (MBS) telephone.

  • Page 10: Hardware Features

    • Four soft keys for navigation and selection of items in the menu system. Note: Your IP Phone 2004 may not be configured to support soft key functionality. Consult your system administrator. Message Waiting Indicator/ Hold key...
  • Page 11 Headset jack with On/Off key. • Handsfree microphone. • Automatic network configuration. • Hearing-aid compatibility. Note: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. About the IP Phone 2004...

  • Page 12: Telephone Display

    About the IP Phone 2004 Telephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 display map Soft labels Soft-label 5 Soft-label 4 Soft-label 3 icon Soft keys The IP Phone 2004 display has the following rules: •...
  • Page 13 (note: menu items above 9 do not have a shortcut). • You access the menu system by either selecting the “Menu” soft key of by pressing the Services About the IP Phone 2004 key.

  • Page 14: Connect The Ip Phone 2004 Components

    Connect the IP Phone 2004 components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 15 Connect the IP Phone 2004 components Figure 3 shows connections on the IP Phone 2004. Figure 3 IP Phone connections...

  • Page 16: Log Into Your Ip Phone 2004

    Log into your IP Phone 2004 Log into your IP Phone 2004 This section describes the navigation screens that appear when you are logging into an IP Phone 2004. 1. The following screen appears only if a firmware upgrade is available:...
  • Page 17 Otherwise press the down arrow to scroll to the to a different Gateway. The following screen is an example. Server ✓ London 9 Oct 2:32pm Ottawa Dallas Cancel 9 Oct 2:32pm Ottawa Dallas Cancel Log into your IP Phone 2004...
  • Page 18 Log into your IP Phone 2004 Press Ok, or start entering your username, if you want to use the Ottawa Gateway. Note: If you access the following screen by starting to enter your username, the digits you have entered will appear at the beginning of the username field.
  • Page 19 Log into your IP Phone 2004 4. After you enter your username and press Ok, the following screen appears: London 9 Oct 2:32pm Password: **** Clear Cancel Enter your password (it will appears as asterisks – ****). Press Ok to go to the menu options/idle screen view. If you make an error, you can press Clear to clear the field and re-enter your password.

  • Page 20: Use The Display Menu On The Ip Phone 2004

    Use the display menu on the IP Phone 2004 Use the display menu on the IP Phone 2004 Once you have successfully logged into your IP Phone 2004, the following menu screen appears: Primary DN Centrex IP 9 Oct 2:32pm...

  • Page 21: Main Menu

    IP Phone 2004 2. Audio 1. Logout 3. Display 4. Feature Profile Confirmation Confirmation 1. Assign 2. Label 3. Options 4. Reset 1. Key Type 1. Auto Hide 2. Default 2. AutoScroll Feature 3. Outbox 3. Inbox Feature Main Menu 5.

  • Page 22: Log Out Of Your Ip Phone 2004

    Log out of your IP Phone 2004 Log out of your IP Phone 2004 1. Scroll through the Main menu using the navigation keys so that Logout appears (the first item in the list). Menu 1. Logout 2. Audio Profile 3.

  • Page 23: Change Your Audio Profile

    Change your audio profile 1. Scroll through the Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Menu 2. Audio Profile 3. Display 4. Feature Press Ok to access the Audio Profile menu or press Cancel to return to the Main menu.
  • Page 24 Change your audio profile a. If editing is enabled, press Ok to access the following screen in which you can edit your audio capability: Audio Profile ✓ Local Area Network You can toggle between enabling the Audio Local Area Network functionality by pressing the down navigation key.
  • Page 25 Change your audio profile b. If editing is not enabled, press Ok to access the following screen: Primary DN Audio Profile 9 Oct 2:32pm Local Area Network You can view your current Audio Profile selection in this screen. Press Ok to return to the Audio Profile screen.

  • Page 26: Adjust You Ip Phone 2004 Display Contrast

    Adjust you IP Phone 2004 display contrast Adjust you IP Phone 2004 display contrast 1. Scroll through the Main menu using the navigation keys so that Display appears (the third item in the list). Menu 3. Display 4. Feature 5. Language 2.
  • Page 27 4. When you find the contrast you like, press the Ok button to save the change. Otherwise, press the Cancel button to return the previously saved contrast. Adjust you IP Phone 2004 display contrast...

  • Page 28: Use The Feature Menu

    Use the Feature menu Use the Feature menu You can add or edit feature key associations on your IP Phone 2004. Note: Features are assigned by your system administrator. Changing your feature key association does not create new functionality, but instead changes the labels on a key.
  • Page 29 3. If you press Ok, the following is an example of the screen that appears. Feature 1. 8325431 2. 3 Way Call 3. Forward 4. Use the up and down navigation keys to select the feature key you wish to assign or edit. 5.

  • Page 30: Assign A Feature

    Use the Feature menu Assign a feature The Assign menu contains the following items: • Key Type (see “Define the key type” on page • AutoScroll (see “Configure AutoScroll” on page • Inbox (see “Enable the Inbox feature” on page Define the key type 1.
  • Page 31 Assign 1. Key Type 2. AutoScroll 3. Inbox 3. Press Ok to access the following screen in which you can assign the key type or press Cancel to return to the Feature menu: Key Type ✓ Central 4. Press Ok to assign a feature from the core or press the down navigation button to highlight Local (the “✓”...
  • Page 32 Use the Feature menu In the features menu, if you select a feature assigned to a key (for example, Key 2), you can change the key type to Local. When you change Key Type to Local, the Options menu changes. That is, for Central you get: “1.

  • Page 33: Configure Autoscroll

    Configure AutoScroll If AutoScroll is enabled, the IP Phone will automatically direct you to the page that contains the active feature. For example, you may have your secondary DN configured on page two. If someone calls you on your secondary DN, the feature key pages will scroll to page two to present you with the ability to answer the line.
  • Page 34 Use the Feature menu 2. Press Ok to access the following AutoScroll screen or press Cancel to return to the feature menu: AutoScroll ✓ Enabled 3. Press Ok to enable AutoScrolling or press Cancel to return to the Assign menu or press the down navigation button to highlight Disabled (the “✓”...

  • Page 35: Enable The Inbox Feature

    Enable the Inbox feature 1. Scroll through the Assign menu using the navigation keys so that Inbox appears (the final item in the list) and press Ok or press Cancel to return to the Feature menu. Assign 1. Key Type 2.
  • Page 36 Use the Feature menu Note: You must also assign Inbox to a DN key. 4. Press the down navigation button to highlight Disabled. Press Ok to disable the Inbox feature or press Cancel to return to the Assign menu. For more information about the inbox, see “Use your inbox”...

  • Page 37: Label A Feature

    Label a feature You can assign a label to the feature keys on your IP phone 2004. 1. Scroll through the Feature menu using the navigation keys so that Label appears (the second item in the list). Feature 1. Assign 2.
  • Page 38 Use the Feature menu 3. Enter the feature label using your keypad. Press Clear to delete the current label. Press Bkspc if you need to correct an entry when typing the label. Press Ok to save the entry or press Cancel to return to the Feature menu.

  • Page 39: Use The Feature Options Menu

    Use the Feature Options menu The Feature Options menu contains the following items: • Auto Hide (see “Configure Auto Hide” on page • Default Feature (see • Outbox (see “Enable the Outbox feature” on page Configure Auto Hide Auto Hide enables features to appear only when they are available for use depending on the state of your phone and administrator settings.
  • Page 40 Use the Feature menu Options 1. Auto Hide 2. Default Feature 3. Outbox 3. Press Ok to access the following Inbox screen or press Cancel to return to the feature menu: Auto Hide ✓ Enabled 4. Press Ok to enable Auto Hide or press Cancel to return to the Options menu (the “✓”...

  • Page 41: Define Your Default Feature

    Define your default feature 1. Scroll through the Options menu using the navigation keys so that Default Feature appears (the second item in the list) and press Ok or press Cancel to return to the Feature menu. Options 1. Auto Hide 2.

  • Page 42: Enable The Outbox Feature

    Use the Feature menu This screen displays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your default feature key. Press Ok to save your selection or press Cancel to return to the Options menu.
  • Page 43 Use the Feature menu 2. Press Ok to access the following screen or press Cancel to return to the Options menu: Primary DN Outbox 9 Oct 2:32pm ✓ 1 Cancel This screen displays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your Outbox key.

  • Page 44: Reset Your Feature Keys To Defaults

    Use the Feature menu Reset your feature keys to defaults 1. Scroll through the Assign menu using the navigation keys so that Reset appears (the final item in the list). Assign 2. AutoScroll 3. Inbox 4. Reset 2. Press Ok to access the following Reset screen or press Cancel to return to the Feature menu.

  • Page 45: Select A Language

    Select a language 1. Scroll through the Main menu using the navigation keys so that Language appears (the fifth item in the list). Menu 5. Language 6. Time 7. User 2. Press Ok to access a list of available languages or press Cancel to return to the Main menu.

  • Page 46: Set Your Time Formats

    Set your time formats Set your time formats Changes to time options shown in this section will change the time and date displayed on the context line instantly. 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list).

  • Page 47: Define Your Regional Time Zone

    Define your regional time zone 1. Scroll through the Time menu using the navigation keys so that Hours From GMT appears (the first item in the list). Time 1. Hours from GMT 2. Daylight Saving 3. Time Format 2. Press Ok to access the Hours from GMT menu or press Cancel to return to the Main menu.

  • Page 48: Enable Daylight Savings

    Set your time formats Enable Daylight Savings 1. Scroll through the Time menu using the navigation keys so that Daylight Saving appears (the second item in the list). Time 1. Hours from GMT 2. Daylight Saving 3. Time Format 2. Press Ok to access the Daylight Saving menu or press Cancel to return to the Main menu.
  • Page 49 Set your time formats 3. Press Ok to turn on Daylight Savings or press Cancel to return to the Time menu. Use the down navigation button to access the following screen in which you can turn off Daylight Savings. Primary DN Daylight Saving 9 Oct 2:32pm ✓...

  • Page 50: Define Your Time Format

    Set your time formats Define your time format 1. Scroll through the Time menu using the navigation keys so that Time Format appears (the third item in the list). Time 1. Hours from GMT 2. Daylight Saving 3. Time Format 2.

  • Page 51: Define Your Date Format

    Define your date format 1. Scroll through the Time menu using the navigation keys so that Date Format appears (the fourth item in the list). Time 3. Time Format 4. Date Format 5. Reset 2. Press Ok to access the Date Format menu or press Cancel to return to the Main menu.
  • Page 52 Set your time formats 3. Use the navigation keys to scroll through the list to select your preferred date format. The following screens shows the final option. Date Format ✓ dd/mm The “✓” in front of “dd/mm” indicates your current selection. Scroll through the list to display your date format preference and Press Ok to save your selection or press Cancel to return to the Time menu.

  • Page 53: Reset Your Time Defaults

    Reset your time defaults 1. Scroll through the Time menu using the navigation keys so that Reset appears (the final item in the list). Time 3. Time Format 4. Date Format 5. Reset 2. Press Ok to access the following Reset screen or press Cancel to return to the Main menu.

  • Page 54: Navigate The User Information Menu

    Navigate the User Information menu Navigate the User Information menu 1. Scroll through the Main menu using the navigation keys so that User appears (the seventh item in the list). Menu 7. User 8. Call 9. Diagnostics 2. Press Ok to access the User menu or press Cancel to return to the Main menu.

  • Page 55: Configure Your Username

    Configure your username 1. Scroll through the User Information menu using the navigation keys so that Username appears (the first item in the list). User 1. Username 2. Auto Login 3. Login Type Press Ok to access the following screen to edit your username or press Cancel to return to the Main menu.

  • Page 56: Define Your Login Type

    Login Type ✓ Unique 3. Press Ok if you will be using your IP Phone 2004 on its own or scroll down and press OK if you want your IP Phone 2004 to operate in a joint session with a softclient.

  • Page 57: Enable Auto Login

    Enable Auto Login Any maintenance activity requires a user to be logged out forcibly (for example, a firmware upgrade). If you have Auto Login enabled, you will automatically be logged back into the IP Client Manager once the terminal becomes available again. 1.
  • Page 58 Navigate the User Information menu a. If editing is enabled, press Ok to access the following screen: Auto Login ✓ Enabled You can toggle between enabling the Auto Login functionality by pressing the down navigation key. Press Ok to save the setting and return to the User menu.

  • Page 59: Change Your Password

    Change your password 1. Scroll through the User menu using the navigation keys so that Password appears (the third item in the list). User 2. Auto Login 3. Login Type 4. Password Press Ok to access the following screen to edit your password or press Cancel to return to the Main menu.
  • Page 60 Navigate the User Information menu The system prompts you to enter your old password. Once you have successfully entered your old password, you can enter your new password in this screen. Press Ok to save your new password and return to the User menu. Press Cancel to return to the User menu without saving your changes.

  • Page 61: Use Call History

    Use Call History 1. The Call History feature enables you reset your inbox and outbox. Scroll through the Main menu using the navigation keys so that Call appears (the eighth item in the list). Menu 8. Call 9. Diagnostics 10. Upgrade 2.
  • Page 62 Use Call History 4. Press Ok to reset your inbox or press Cancel to return to the Main menu. 5. Press the down navigation key to select Reset Outbox. Press Ok to reset your outbox or press Cancel to return to the Main menu.

  • Page 63: Use The Diagnostics Menu

    Use the Diagnostics menu 1. Scroll through the Main menu using the navigation keys so that Diagnostics appears (the ninth item in the list). Menu 8. Call 9. Diagnostics 10. Upgrade 2. Press Ok to access the following diagnostics menu or press Cancel to return to the Main menu.
  • Page 64 Use the Diagnostics menu 3. Press Ok to access the following confirmation screen or press Cancel to return to the Diagnostics menu. Test Local Mode Are you sure? 4. Press Ok to enter local test mode or press No to return to the Diagnostics menu.

  • Page 65: Perform An Upgrade

    Perform an upgrade Upgrades are only presented to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedure if you require a firmware upgrade. 1.
  • Page 66 Perform an upgrade 3. If you press Ok in the Upgrade screen, the following confirmation screen appears: Upgrade Are you sure? 4. Press Yes to confirm the upgrade or press No to return to the Upgrade screen. Primary DN 9 Oct 2:32pm...

  • Page 67: Make A Call

    Make a call There are several ways to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialing to make a call. Use Handsfree dialing This procedure shows you how to use Handsfree dialing to make a call.

  • Page 68: Use Predial

    Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 2. Dial the number. 3. When the call is answered, begin speaking. 4. For privacy, lift the handset. 5. To return to Handsfree, press the key (the small green circular button on the bottom left corner of your telephone) and put the handset down in its cradle.
  • Page 69 To edit a Predial number: Bkspc 2. Press the OK option on soft key 1 to dial the number. 3. Lift the handset when the called party answers. 1. Without selecting the enter the number to be dialed. 2. Choose one of the following: —...

  • Page 70: Answer Or Terminate A Call

    Answer or terminate a call Answer or terminate a call Answer a call Each incoming call causes the telephone to ring, the an arrow beside the Line (DN) key to flash, and the Message Indicator lamp to flash. Choose one of the following to answer a call: •...

  • Page 71: Terminate A Call

    Terminate a call This procedure shows you how to terminate an active call. Choose one of the following to terminate a call: • Return the handset into the cradle. • Press the Goodbye side of the handset. The especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail.

  • Page 72: While On An Active Call

    While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

  • Page 73: Transfer A Call

    Transfer a call Use the Transfer feature to redirect a call to a third party. 1. Press the Transfer display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transferred.

  • Page 74: Use Call Park

    While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. 1. To park a call to another extension, during an active call, press the display area.

  • Page 75: While Away From Your Desk

    While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Call Forward allows you to forward incoming calls to another extension within the system. Outgoing calls can still be placed from your telephone when Call Forward is activated.

  • Page 76: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Set up a Conference call The Conference feature enables you to add up to five people to an established call (either internal or external).

  • Page 77: Use The Conferee Selectable Display Feature

    Use the Conferee Selectable Display feature The Conferee Selectable Display feature allows you to view the type of call and amount of callers in a conference call. Use Call Join If you are talking with a person and have another person on hold (on another line), you can join both parties into a Conference call.
  • Page 78 Talk with more than one person 2. Press the extension key that has the number of the person you want to connect to your current call. 3. Press the Conference on hold to your conversation. key to join the person...

  • Page 79: Additional Features And Controls

    Additional features and controls Enter text using the dialpad You can use the dialpad to enter text when you use features. For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times. Note: No letters are associated with the number 1 or the 0 keys.

  • Page 80: Directory

    Additional features and controls Pressing the Symbol key shows the following: Primary DN Surname 9 Oct 2:32pm AÀÁÂÃÄÅÆBCÇaàáâãäåæbcç2 Cancel Bkspc More You can then use the up and down navigation keys to scroll through the row to select the special character with which you want to replace the “A”. Press More to show all the available symbols.

  • Page 81: Add An Entry To The Directory

    The following screen is an example of what appears. Directory Dave, Smith Mary, White [New Entry] With an existing entry displayed press Ok to edit the directory or press Cancel to exit from the directory. 2. Press the down navigation key to select other directory entries. The final entry in the directory is [New Entry].
  • Page 82 Additional features and controls 1. Scroll through the Directory menu using the navigation keys so that [New Entry] appears and press Ok. The following screen appears: New Entry 1. Number 2. Surname 3. First Name 2. Enter the number and press Ok. The following screen appears: New Entry 1.
  • Page 83 3. Enter the surname and press Ok. The following screen appears: New Entry 1. Number 2. Surname 3. First Name 4. Enter the first name and press Ok. The following screen appears New Entry 2. Surname 3. First Name 4. Feature Key Format Additional features and controls Primary DN 9 Oct 2:32pm...
  • Page 84 Additional features and controls 5. Enter the feature key on which you want the entry to appear and press Ok (if you do not want the entry to appear on a feature key, press Ok without making an entry). The following screen appears: New Entry 3.

  • Page 85: Edit An Entry In The Directory

    Edit an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to edit appears and press Ok. Scroll to the second item in the list which is edit. Directory 1.
  • Page 86 Additional features and controls 3. Edit the number, if required, and press Ok. The following screen appears: Edit 1. Edit Number 2. Edit Surname 3. Edit First Name 4. Edit the surname, if required, and press Ok. The following screen appears: Edit 1.
  • Page 87 5. Edit the first name, if required, and press Ok. The following screen appears: Edit 2. Edit Surname 3. Edit First Name 4. Edit Feature Key Format 6. Edit the feature key on which you want the entry to appear, if required, and press Ok (if you do not want the entry to appear on a feature key, press Ok without making an entry).

  • Page 88: Delete An Entry In The Directory

    Additional features and controls Delete an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to delete appears and press Ok. 2. Scroll to the third item in the list which is delete. Directory 1.

  • Page 89: Make A Call Using The Directory

    Make a call using the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to dial appears and press Ok. The following prompt appears: Directory 1. Dial 2. Edit 3. Delete 2. Press Ok to call the person in your directory. Additional features and controls Primary DN 9 Oct 2:32pm...

  • Page 90: Inbox/Outbox

    Additional features and controls Inbox/outbox Assign an Inbox/Outbox to a DN feature key If you have assigned an inbox to a DN key and you miss an incoming call assigned to that key, an icon is displayed to the left of the top screen and the red LED illuminates at the top of the set.

  • Page 91: Use Your Inbox

    Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call.

  • Page 92: Inbox Example Display

    Additional features and controls 1. When you select a call in your inbox and press Ok, the following screen appears: Inbox 1. Dial 2. Display 3. Store 2. Press Ok to dial the number or press Cancel to exit from your Inbox. 3.

  • Page 93: Use Your Outbox

    Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call.
  • Page 94 Additional features and controls 1. When you select a call in your outbox and press Ok, the following screen appears: Outbox 1. Dial 2. Display 3. Store 2. Press Ok to dial the number, press Cancel to exit from your Outbox menu.

  • Page 95: Volume Control Bar

    Volume Control Bar Ringer selection LCD Indicator Additional features and controls Use the Volume Control Bar to adjust the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right or left sides of the bar.

  • Page 96: Message Waiting Lamp

    Additional features and controls Message Waiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Waiting by pressing the Message Waiting feature provisioned on one of the feature keys in the upper display area.

  • Page 97: Accessories

    The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys (that is, 22 keys per KEM).
  • Page 98 Accessories...

  • Page 99: Terms You Should Know

    IP Client Manager once the terminal becomes available again. AutoScroll If AutoScroll is enabled, the IP Phone will automatically direct you to the page on your display that contains the active feature. Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 100 Terms you should know Directory key Enables access to the Directory. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 101 Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by 24-character display. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 102 Terms you should know Primary directory number The main extension number on your telephone. Programmable line (DN)/feature keys (self-labeled) The six keys located at the sides of the upper area of the display. Quit key A fixed key on your telephone that is used to exit applications. Secondary Directory Number A second incoming/outgoing line for your telephone.
  • Page 103 Index About the IP Phone 2002 9 Answer a call 70 Assign a feature 30 Attendant 99 Audio profile 23 Auto Hide 39 Auto Login 57, 99 AutoDial 99 AutoScroll 33, 99 Call Forward 75 Call History 61 Call Join 77...
  • Page 104 Language selection 45 LCD Indicator 95 Line (DN) key 68, 69 Local 32 Local Area Network (LAN) 9 Log into your IP Phone 2004 16 Log out of your IP Phone 2004 22 Login type 56 Make a call 67...
  • Page 105 Telephone display 12 Terminate a call 71 Time format 50 Time formats 46 Transfer 73 Transfer a call 73 Upgrade 65 Use the display menu on the IP Phone 2004 20 User Information menu 54 Username 55 Volume Control Bar 95...
  • Page 106 Index...

  • Page 108: User Guide

    Nortel Communication Server 2000/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is subject to change without notice. Nortel reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

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2004

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