Testing The Path From Your Computer To A Remote Device - NETGEAR DGN3500 User Manual

N300 Wireless Gigabit ADSL2+ Modem Router DGN3500
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
Wrong physical connections
•
Make sure that the LAN port LED is on. If the LED is off, follow the instructions in
-
LAN or ADSL Port LED Is Not On
Check that the corresponding Link LEDs are on for your network interface card
-
and for the hub ports (if any) that are connected to your workstation and router.
Wrong network configuration
•
Verify that the Ethernet card driver software and TCP/IP software are both
-
installed and configured on your PC or workstation.
Verify that the IP address for your router and your workstation are correct and that
-
the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote
device. In the Windows Run screen, type:
PING -n 10 IP address
where IP address is the IP address of a remote device such as your ISP's DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not receive replies:
Check that your PC has the IP address of your router listed as the default wireless
•
modem router. If the IP configuration of your PC is assigned by DHCP, this information
will not be visible in your PC's Network Control Panel. Verify that the IP address of the
router is listed as the default wireless modem router as described in the online document
that you can access from
Check to see that the network address of your PC (the portion of the IP address specified
•
by the netmask) is different from the network address of the remote device.
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your PC, enter that host name as the account name
•
in the Basic Settings screen.
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
•
broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your router to
"clone" or "spoof" the MAC address from the authorized PC. Refer to your N300 Wireless
Gigabit ADSL2+ Modem Router DGN3500 Setup Manual.
on page 92.
Preparing Your Network
Troubleshooting
97
on page 103.