Troubleshooting
Unexpected page breaks occur
Action
Step 1
Adjust the print timeout settings.
a
From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b
Select a higher setting and then, depending on your printer model,
select
or Submit.
c
Resend the print job.
Did the file print correctly?
Step 2
a
Check the original file for manual page breaks.
b
Resend the print job.
Did the file print correctly?
Hardware and internal option problems
2100-sheet tray problems
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check for paper jams or misfeeds.
•
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of the
paper.
•
Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
•
Check if the paper or specialty media meets specifications and is
not damaged.
b
Insert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
Step 2
Turn off the printer, then wait about 10 seconds, and then turn it back on.
Does the tray operate properly?
Yes
No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes
No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
314
customer