NETGEAR RangeMax WNDR3300 Setup Manual page 27

• The service name, user name, and password might be set incorrectly. See
PPPoE".
• Your service provider might check for your computer's host name.
Assign the computer host name of your ISP account to the wireless router in the Basic Settings
screen.
• Your service provider allows only one Ethernet MAC address to connect to Internet, and might
check for your computer's MAC address, in this case, do one of the following:
• Inform your service provider that you have bought a new network device, and ask them to
use the wireless router's MAC address.
• Configure your router to spoof your computer's MAC address. This can be done in the
Basic Settings screen. Refer to the online help in the wireless router main menu.
Troubleshooting PPPoE
To troubleshoot a PPPoE connection:
Log in to the wireless router.
1.
2. Under the Maintenance heading, select the Router Status link.
Click the Connection Status button.
3.
4. If all of the steps indicate OK then your PPPoE connection is up and working.
If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
5.
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Unless you connect manually, the wireless router will not authenticate using PPPoE
until data is transmitted to the network.
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any Web pages
from the Internet, check the following.
• Your computer might not recognize any DNS server addresses.
Help with Troubleshooting
v1.0, September 2007
Wireless Router Setup Manual
"Troubleshooting
23