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11. Help
Problem
I cannot locate a handset.
Caller information is not
displayed.
While viewing caller
information, the display
returns to standby mode.
11.3.3 Handset
Problem
The handset does not
work.
The handset display is
blank.
The handset will not turn
ON.
w is flashing.
The handset does not
ring.
The batteries should be
charging but the battery
icon does not change.
A busy tone is heard when
{C} is pressed.
Static, sound cuts in/out,
fades. Interference from
other electrical units.
The handset stops
working while being used.
92
Cause & Solution
L The called handset is too far from the base unit.
L The called handset is in use. Try again later.
L You have not subscribed to Caller ID service.
L The caller requested not to send his/her information.
L Depending on the service of the local telephone company, caller
information may not be displayed on the handset in TEL/FAX
mode. In this case, change the TEL/FAX ring setting to 1 (feature
#78 on page 71).
L Do not pause for over 1 minute on the handset or 3 minutes on the
base unit while searching.
Cause & Solution
L Make sure that the batteries are installed correctly (page 20).
L Fully charge the batteries (page 22).
L Clean the charge contacts and charge again (page 22).
L Turn the handset power OFF, then ON (page 23).
L Check that the mains lead is connected properly.
L The handset has not been registered to the base unit. Register the
handset (page 82).
L Re-install the batteries (page 20) and fully charge them.
L The handset is not turned ON. Turn the power ON (page 23).
L Make sure that the batteries are installed correctly (page 20).
L Fully charge the batteries (page 22).
L Clean the charge contacts and charge again (page 22).
L The handset is not registered to the base unit. Register it (page
82).
L The handset is too far from the base unit. Move closer.
L The mains lead is not connected. Check the connections.
L The night mode feature is turned ON. Turn it OFF (page 76).
L The ringer volume is turned OFF. Adjust it (page 24).
L Clean the charge contacts and charge again (page 22).
L The mains lead is disconnected. Plug in the mains lead.
L The handset is too far from the base unit. Move closer and try
again.
L The base unit or another handset is on an outside call. Wait for the
other user to complete the call.
L Move the handset and the base unit away from other electrical
appliances.
L Move closer to the base unit.
L Disconnect the mains lead and turn OFF the handset to reset the
unit. Connect the mains lead, turn ON the handset and try again.
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