Lincoln 2013 MKZ Owner's Manual page 404

• A connected Bluetooth-enabled
phone must have the ability to
make and maintain an outgoing
call at the time of the incident.
• A connected Bluetooth-enabled
phone must have adequate
network coverage, battery power
and signal strength.
• The vehicle must have battery
power and be located in the U.S.,
Canada or in a territory in which 911
is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or
activate the fuel pump shut-off
(which would activate 911 Assist);
however, if 911 Assist is triggered,
SYNC tries to contact emergency
services. If a connected phone is
damaged or loses connection to
SYNC, SYNC searches for, and tries
to connect to, any available previously
paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of
time (about 10 seconds) to cancel
the call. Failure to cancel the call
results in SYNC attempting to dial
911.
• SYNC says the following, or a
similar message: "SYNC will
attempt to call 911, to cancel the
call, press Cancel on your screen
or press and hold the phone button
on your steering wheel."
MyLincoln Touch
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If the call is not cancelled and a
successful call is made, a
pre-recorded message is played for
the 911 operator, then the occupant(s)
in the vehicle is able to talk with the
operator. Be prepared to provide your
name, phone number and location
immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware was damaged in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) paired and
connected to the system was
thrown from the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may
disclose to emergency services that
the vehicle has been in a crash
involving the deployment of an airbag
or activation of the fuel pump
shut-off. Certain versions or updates
to 911 Assist may also be capable of
electronically or verbally disclosing to
911 operators the vehicle location or
other details about the vehicle or
crash to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not turn the feature on.