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Technical Information
Returns
Procedure
Contact Us
-28-
You must send the merchandise prepaid, in the original box, and with the original packing
and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
Your name
Your address
Your phone number
The RMA number
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper FedEx packing or
double-boxing is the method CHAUVET® recommends.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
World Headquarters
CHAUVET®
General Information
Address:
5200 NW 108th Avenue
Voice:
Fax:
Toll free:
Technical Support
Voice:
(954) 929-1115 (Press 4)
Fax:
Email:
tech@chauvetlighting.com
World Wide Web
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Sunrise, FL 33351
(954) 929-1115
(954) 929-5560
(800) 762-1084
Technical Support
(954) 756-8015
World Wide Web
www.chauvetpro.com
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Email:
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
Legend™ 412 Series User Manual Rev. 04
Unit 1C
NG16 6NT
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