Scrolling And Navigation Using Touch-Based Deskphone Models - Avaya 9608 User Manual

Introduction to the Avaya Call Center Agent Deskphones
Callout
No.
9 Contacts
10 Home
11 History
12 Phone Button
13 Message
14 Volume
15 Mute
16 Dual Headset
Adapter
17 Release
Scrolling and navigation using touch-based deskphone
models
If you have a 9621G or 9641G deskphone model, use the on-screen up and down arrow
buttons on the right middle of the screen to scroll up or down through a list.
To switch between call appearances and features, touch Features or Calls in the upper right
of the display, depending on which screen is currently displayed.
10 9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
Name
call appearance lines. See
Panel on page 18 for more information.
Press the Contacts button to view the entries in your
contact list.
Press the Home button to access the Home screen. The
Home screen provides options that allow you to set up or
modify call center greetings, customize phone settings,
configure call logging, select the display language, view
network information, and log the telephone extension out.
Press the History button to view a list of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. DAC calls (direct
agent calls) will show on your log but call center calls will
not.
Press the Phone button to return to the Phone screen from
the Features list or another application.
Press the Message button to connect directly to your
voicemail system.
Press + or - on the Volume button while active on the
headset to adjust the volume. To adjust the volume of the
ringer, press + or - on the volume button while the headset
is inactive.
Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
When attached, this adjunct device allows two people with
headsets to listen to the same call.
Press the Release button to end a call.
Comments? infodev@avaya.com
Description
Setting the Quick Touch
May 2011