Avaya IP Office 2420 User Manual

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Avaya 2420 Digital
Telephone: User
Guide
W I N N E R
0330 333 7323 | www.denwa.uk.com
MEDIUM SIZED
BUSINESS OF THE YEAR

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Summary of Contents for Avaya IP Office 2420

  • Page 1 Avaya 2420 Digital Telephone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
  • Page 2 IP Office 2420/5420 Phone User Guide 15-601127 Issue 09a - (16 July 2009)
  • Page 3 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
  • Page 4: Table Of Contents

    6.4 Miscellaneous ..............43 6.5 Using Self Test ..............44 6.6 Default Phone/Erase All Settings ..............44 6.7 Language ..............45 6.8 Automatic Gain Control (AGC) ..............45 2420/5420 Phone Page 3 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 6: The Telephone

    Chapter 1. The Telephone 2420/5420 Phone Page 5 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 8 1. The Telephone This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.
  • Page 9: Call Appearance Keys

    Appearance keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all call appearance keys remain at their default settings. 2420/5420 Phone Page 8 IP Office...
  • Page 10: Call Appearance Key Icons

    System Features Introduction for details of System Features that you can always access yourself by dialling short codes. For example, to listen to your voicemail messages, dial *17. 2420/5420 Phone Page 9 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 11: Logging Off

    · display and you will hear the busy tone. If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not. 2420/5420 Phone Page 10 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 12: No User

    When an account or authorization code is entered, the number you enter is displayed as "ssss" for security purposes. CONF CONFERENCE Call: You are part of a conference call, displayed on the left hand side of the display. See CONFERENCE Calls 2420/5420 Phone Page 11 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 14: Basic Call Handling Features

    Chapter 2. Basic Call Handling Features 2420/5420 Phone Page 13 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 15: Answering A Call

    If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you · have activated, such as voicemail or call forwarding, will come into effect. 2420/5420 Phone Page 14 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 16: Making A Call

    When the call is answered, either speak or pick up the handset and speak to the called party. 2.3 Clearing a Call To clear an established call: Either: Replace the handset. · Press DROP. · 2420/5420 Phone Page 15 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 17: Conference

    · If the called party does not wish to accept the call or there is no answer, press DROP. To return to the held call, press adjacent to it. 2420/5420 Phone Page 16 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 18: Headset Working

    Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial · Number When the call is answered, speak to the called party. 2420/5420 Phone Page 17 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 19: Speakerphone

    HEADSET) and talk. · To change from the handset to the speakerphone: Press SPEAKER and hang up the handset. · To end a speakerphone call: Press SPEAKER again. · 2420/5420 Phone Page 18 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 20: Speed Dial

    When you have located the required · number, press the associated button next to the number. To redial the last number dialed: Press REDIAL twice. · 2420/5420 Phone Page 19 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 21: Mute

    If the system feature AutoHold is on (consult your system administrator) then you can hold an active call ( ) by · pressing ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call. 2420/5420 Phone Page 20 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 22: Message

    If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note Private call is not a default feature. If you require this option, contact your administrator. · 2420/5420 Phone Page 21 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 24: Using Speed Dials

    Chapter 3. Using Speed Dials 2420/5420 Phone Page 23 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 25: 3. Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where a dialling prefix is · required (for example, an external line access digit) then that prefix must be part of the speed dial number. 2420/5420 Phone Page 24 IP Office...
  • Page 26: Adding A New Speed Dial

    To save the speed dial and return to the speed dial list, press Save. To return to the speed dial list without saving the changes, press Cancel. To return to the call handling screen without saving the changes, press EXIT. 2420/5420 Phone Page 25 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 27: Dialling A Speed Dial Number

    You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 2420/5420 Phone Page 26 IP Office...
  • Page 28: Using Visual Voice

    Chapter 4. Using Visual Voice 2420/5420 Phone Page 27 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 29: 4. Using Visual Voice

    <Group> - You can have direct access to voicemails for any group you are a member of; if you are the Group · Mailbox Administrator. Note The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you. · 2420/5420 Phone Page 28 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 30: Listen To Voicemails

    Listen to check your message. You can change the message by selecting Pre-Rec again. Press Send. Note Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the · options. 2420/5420 Phone Page 29 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 31: Send A Voicemail

    Others - Add other recipients; each entry separated by a #. Then press Done. · Submit - Submit (send) the message. · When you have submitted your message, press EXIT to return to the main display. 2420/5420 Phone Page 30 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 32: Changing Your Greeting

    Listen to hear the message you have just recorded; re-record if you are not satisfied with the Greeting. Press Submit to save the new Greeting. Press EXIT to return to the main display. 2420/5420 Phone Page 31 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 33: Changing Your Mailbox Password

    When prompted, key in your new password (minimum of 4 digits) and press Done. The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again. 2420/5420 Phone Page 32 IP Office...
  • Page 34: Email Alerts

    To transfer the call to another mailbox: Press Voice. Key in the user's extension number. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 2420/5420 Phone Page 33 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 36: Using The Call Log

    Chapter 5. Using the Call Log 2420/5420 Phone Page 35 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 37: 5. Using The Call Log

    The number of the called or calling party is shown. · The date, time and duration of the call. · To display the previous or next logged call, press · keys provide a number of actions. · 2420/5420 Phone Page 36 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 38: Setting Which Calls Are Logged

    To exit the call log and return to the call handling screen, press EXIT. · To view the details of a particular log entry, press next to the entry. · To return to the previous screen, press Done. 2420/5420 Phone Page 37 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 39: Making Calls From The Call Log

    When you locate the entry you want to call, press next to the entry. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial 2420/5420 Phone Page 38 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 40: Deleting A Call Log Entry

    Log and then press More. Press Delete. You are presented with a message asking you to confirm that you want to delete all entries. To remove all logged entries, press Erase. 2420/5420 Phone Page 39 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 42: Changing Options

    Chapter 6. Changing Options 2420/5420 Phone Page 41 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 43: Ring Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/ using Speed Dial, Call Log, etc., you are automatically returned to the Call Handling screen when you receive a call. 2420/5420 Phone Page 42...
  • Page 44: Adjusting The Display Contrast

    To exit any other mode, press EXIT and then press Option. Press Miscellaneous and set Stay in Speed Dial to Yes. 2420/5420 Phone Page 43 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 45: Using Self Test

    Options: Any for erasure or defaulting all other phone options. · Language: Selects to default the phone's language setting back to default. · All: Selects for erasure or defaulting all of the above. Press Erase or Cancel. 2420/5420 Phone Page 44 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 46: Language

    · To return to the options menu without saving any changes, press Cancel. · To return to the call handling screen without saving any changes, press EXIT. · 2420/5420 Phone Page 45 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 48: Function Keys

    Chapter 7. Function Keys 2420/5420 Phone Page 47 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 49: Overview Of The Function Keys

    If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. See Function Key Programming 2420/5420 Phone Page 48 IP Office...
  • Page 50: Display Mode

    · To return to the Options menu without saving any changes, press Cancel. · To return to the Call Handling screen without saving any changes, press EXIT. · 2420/5420 Phone Page 49 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 51: Function Key Programming

    Set Hunt Group Night Service Park Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 2420/5420 Phone Page 50 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 52 Shorthand Programming Mode Longhand Programming respectively. Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 2420/5420 Phone Page 51 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 53: Shorthand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delet · 2420/5420 Phone Page 52 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 54: Longhand Programming

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delet · 2420/5420 Phone Page 53 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 55: Changing Function Key Labels

    When the new name is set as required, press Save. To return to the label options screen without saving the changes, press Cancel. Select another button to re-label or press Done. 2420/5420 Phone Page 54 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 56: System Features

    Chapter 8. System Features 2420/5420 Phone Page 55 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 57: Introduction

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional · only. To Cancel All Forwarding, dial *00. · Note Cancelling all forwarding will also cancel any Diverts you have set. · 2420/5420 Phone Page 56 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 58: Diverting Calls

    , your Follow Me will also be cancelled. · Follow Me does not apply to the following call types: · — Voicemail Callback — Automatic Call Back — HOLD or Park return. 2420/5420 Phone Page 57 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 59: Do Not Disturb

    Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked · Note Feature keys can be setup to park and un-park calls. If required, contact your administrator. · 2420/5420 Phone Page 58 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 60: Voicemail

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and · your email address if your voicemail and email are integrated. 2420/5420 Phone Page 59 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 61: Default Feature Codes

    Call Pickup Members Toggle Calls *57*N# Forward on Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 2420/5420 Phone Page 60 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 62: Eu24 Expansion Module

    Chapter 9. EU24 Expansion Module 2420/5420 Phone Page 61 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 63: Eu24 Overview

    9. EU24 Expansion Module 9.1 EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the phone. The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed by your system administrator, these buttons can be used for call appearances or features.
  • Page 64: Connection

    The icons displayed on the call appearance allow you to determine the status (for example, on hold) of each call on the EU24 Expansion Module. Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module. 2420/5420 Phone Page 63 IP Office...
  • Page 66: Index

    Speed Dial,Overview 24 Erasing 39 System Features 9 Erasing,All Logged Calls 39 System Features Introduction 56 EU24 Expansion Module 63 EU24 Expansion Module,Using 63 EU24 Overview 62 Transfer 16 2420/5420 Phone Page 65 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 67 Voicemails 29 Voicemails,Listen 29 Which Calls 37 Which Calls,Setting 37 Your Greeting 31 Your Greeting,Changing 31 Your Mailbox Password 32 Your Mailbox Password,Changing 32 Your Speed Dial List 38 2420/5420 Phone Page 66 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 68 2420/5420 Phone Page 67 IP Office 15-601127 Issue 09a (16 July 2009)
  • Page 69 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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