Out Of Warranty Service; Information About Your System - Xantrex PRO XM 1000 Owner's Manual

Warranty and Return

Out of Warranty Service

If the warranty period for your Xantrex PRO XM Series Inverter has expired, if the unit was damaged
by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated
proof of purchase is available, your inverter may be serviced or replaced for a flat fee.
To return your Xantrex PRO XM Series Inverter for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and follow the other steps outlined in
"Return Procedure" on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.

Information About Your System

As soon as you open your Xantrex PRO XM Series Inverter package, record the following information
and be sure to keep your proof of purchase.
p Product Numbers
p Serial Number (on DC end)
p Purchased From
p Purchase Date
If you need to contact Customer Service, please record the following details before calling. This
information will help our representatives give you better service.
p Type of installation (e.g. RV, truck)
p Length of time inverter has been installed
p Battery/battery bank size
p Battery type (e.g. flooded, sealed gel cell, AGM)
p DC wiring size and length
p Alarm sounding?
p Description of indicators on front panel
p Appliances operating when problem occurred
p Description of problem
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WA–4
806-1010 (XM 1000), 806-1810 (XM 1800)
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975-0263-01-01