Warranty And Return Information - Xantrex PRO XM 1000 Owner's Manual

Warranty and Return Information

Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc.
("Xantrex") and covers defects in workmanship and materials in your Xantrex PRO XM Series Inverter
(XM 1800 or XM 1000). This warranty period lasts for 1 year from the date of purchase at the point of
sale to you, the original end user customer. You require proof of purchase to make warranty claims.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of
charge, provided that you notify Xantrex of the product defect within the Warranty Period, and provided
that Xantrex through inspection establishes the existence of such a defect and that it is covered by this
Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer
via a Xantrex-selected non-expedited surface freight within the contiguous United States and Canada.
Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for
return shipments outside of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact
your dealer. If you are unable to contact your dealer, or the dealer is unable to provide service, contact
Xantrex directly at:
Telephone: 1 800 670 0707 (toll-free in North America)
1 360 925 5097 (direct)
Fax: 1 360 925 5143 (direct)
Email: customerservice@xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be repaired at
one of these facilities.
What proof of purchase is required?
accompany the product and the product must not have been disassembled or modified without prior
written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user,
or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
975-0263-01-01
In any warranty claim, dated proof of purchase must
WA–1