Chauvet Scorpion BURST GB User Manual page 20

To get support or return a product:
In the U.S., contact CHAUVET® World Headquarters.
In the UK or Ireland, contact CHAUVET® Europe Ltd.
In any other country, DO NOT contact CHAUVET®. Instead, contact your local
distributor. See
Ireland.
Returns
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET®
Contact Us
World Headquarters
General Information
Technical Support
World Wide Web
Rev. 2
www.chauvetlighting.com
If you are located outside the U.S., UK, or Ireland, contact your distributor
and follow their instructions on how to return CHAUVET® products to
them. Visit our website for contact details.
Write the RMA number on a properly affixed label. DO NOT write the RMA
number directly on the box.
•
Your name
•
Your address
•
Your phone number
•
The RMA number
•
A brief description of the problem
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: 954-577-4455
Fax: 954-929-5560
Toll free: 1-800-762-1084
Voice: 954-577-4455 (Press 4)
Fax: 954-756-8015
Email: tech@chauvetlighting.com
www.chauvetlighting.com
20
for distributors outside the U.S., UK, or
CHAUVET® Europe Ltd.
United Kingdom & Ireland
General Information
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
Scorpion™ Burst GB User Manual
Unit 1C
NG16 6NT