DirecTV HD DVR Receivers User Manual page 97

Solution:
Verify "MUTE" button not activated.
Raise or lower the volume. Did volume meter display on TV?
Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.
If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio
cables are secure and connected correctly.
If the issue continues, reset your DIRECTV
the DIRECTV Receiver. You can also press MENU, select "Settings & Help", then ""Settings". Select the "Reset" item from
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the left menu and follow the onscreen instructions.
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support
the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button
on your receiver's front panel to set the resolution to one your TV supports.
Q: What to do about partial programming loss; channels missing from Guide; channel is in the Guide but I
can't tune to it?
Your Program Guide is missing channels, or you are unable to use the guide to tune to a channel.
Possible Causes:
The channels might be excluded from the Favorites list currently in use.
Your satellite dish may be incorrectly configured.
Your receiver information may need to be refreshed.
FREQUENTLY ASKED QUESTIONS
Receiver. Press the RESET button behind the access panel door on the front of
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