Ford Mercury Villager 1997 Owner's Manual page 354

the file number assigned to your application
the toll-free phone number of the DSB's independent
administrator
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
To review your case properly, the Board needs the following
information:
legible copies of all documents and maintenance or repair
orders relevant to the case
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
the date of repair(s) and mileage at the time of occurrence(s)
the current mileage
the name of the dealer who sold or serviced the vehicle
a brief description of your unresolved concern
a brief summary of the action taken with the dealer and Ford
Motor Company
the names (if known) of all the people you contacted at the
dealership
a description of the action you expect to resolve your concern
Should your case NOT qualify for review, a letter of
explanation will be mailed to you.
Oral presentations
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so
on the application. Oral presentations may also be requested by
the Board.
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