Ford Mercury Villager 1997 Owner's Manual page 351

If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
If you live in the U.S. and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Center.
To process your request, the Ford Customer Assistance Center
needs the following information:
your telephone number(s) (both business and home)
the name of the dealer and the city where the dealership is
located
the year and make of your vehicle
the date purchased
the current mileage on your vehicle
your 17-digit Vehicle Identification Number (VIN)
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
Customer Assistance
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