Lexmark Pro710 series Quick Reference Manual page 49

Troubleshooting
> Setup > > Fax Setup > > Dialing and Sending >
2
Check to see if automatic fax conversion is set to On.
If it is not set to On, then press the arrow buttons to select On, and then press
M D P
AKE SURE THAT THE IAL REFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax
number or telephone number. If the printer is in an office setting or in a private branch exchange, this
can be a specific number that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup > > Dialing and Sending >
2
Press the arrow buttons to create or modify the prefix.
3
If the prefix is not correct, enter the correct prefix, and then press
Cannot receive faxes
If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with
other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following
are set:
• Auto Answer is On.
• The printer picks up on a greater number of rings than the answering machine.
•
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure
that the following are set:
• Auto Answer is Off (if you have only one number on the telephone line).
•
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
M
AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is
connected to an analog port on the PBX. You may need a digital line converter that converts digital
signals into analog signals.
> Auto Fax Convert >
.
> Dial Prefix >
.
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AKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it
later. However, if the printer memory is full, then the printer may not be able to receive more incoming
faxes. An error message appears on the display when the printer memory is full. Resolve the error to
free up space in the printer memory.
M F F
AKE SURE THAT AX ORWARDING IS DISABLED
1 From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering >
2
Press the arrow buttons to scroll to Off, and then press
I
NCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
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AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct
code when a fax comes in so that the printer can receive it.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering >
2
Copy the manual answer code that appears on the display.
Note: To increase the security, you can change your manual pickup code to a number that only you
know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the
characters # and *.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the
fax settings in the fax software.
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AKE SURE A FAX DRIVER IS INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For
information on installing these drivers, see the Software and Documentation CD.
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AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
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> Fax Forward >
.
> Manual Pickup Code >