Telephone Problems - BT FREESTYLE 120 PLUS User Manual

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Telephone problems

• Neither base or handset ring, but
lights show on base and handset.
• Callers are faint.
• Interference.
• Buzzing.
• Whooshing.
• Echoing.
• Tinniness.
• No Quickdial store.
• Batt low light on the handset is
flashing.
• No Charging light on the base unit.
• Back-up batteries fail frequently.
Need more help?
Call the BT Cordless Phone Helpline on
Lo-call 0345 697146 where fully trained staff
are there to assist you from 9.00am to 5.30pm
Monday to Friday (calls charged at local BT rate).
20
Possible cause
Check the REN. If you connect too many
telephones or devices to your line they may
not all operate correctly.
If your telephone is connected to an
extension socket, it may have been
connected incorrectly.
The base unit telescopic aerial is not fully
extended as high as possible.
You are moving out of range.
Radio channel interference.
Radio channel interference.
The base unit or the handset are too close to
electrical equipment or metal obstructions.
You may be trying to store the number with
the light on.
TALK
The handset needs recharging.
Dirty contacts on base unit or handset.
Frequent power failures will drain the
back-up batteries.
Unplugging the base unit from the power
supply drains the back-up batteries.
Switching the mains supply off will drain
the back-up batteries.
It is not permitted to interfere with the main BT
socket or wiring. If you have a problem, contact
BT on Freefone 0800 800 151 for residential
or Freefone 0800 800 154 for business lines.
Solution
If the REN exceeds 4 disconnect 1 or more
telephones or devices.
Check with your telephone engineer that the
extension socket has been installed correctly.
Extend the base unit telescopic aerial as
far as possible.
Move closer to the base unit.
Press the button on the
CHANNEL SEEKER
handset, to select a clearer channel.
Press the button on the
CHANNEL SEEKER
handset, to select a clearer channel.
Relocate the base unit or move around with
the handset until reception improves.
Ensure that the light is off before
TALK
storing the number.
Replace the handset on the base unit,
ensuring that the base unit is plugged in and
that the light is on.
CHARGING
Clean the contacts with a dry cloth. Heavy
soiling can be removed with a pencil eraser.
Leave the base unit plugged in, or remove
the back-up batteries before unplugging.
Do not switch off, or remove the back-up
batteries before switching off.