Help - BT FREESTYLE 120 PLUS User Manual

Help

If you have any problems using your Freestyle 120 Plus, this
section will give you the most common, easy to follow solutions.
Telephone problems
• No dialling tone.
• Telephone will not dial out.
• Telephone cannot receive calls.
• Beeps six times and drops calls.
• You have dialling tone but the
telephone will not dial out.
• Handset does not ring.
• No lights on handset.
• Handset does not ring, but lights
show on the handset.
• Base unit does not ring but lights
show on base unit.
• The base-unit rings too
loudly / softly
Possible cause
Telephone not connected to telephone line.
Mains disconnected and back-up batteries
are not installed or are flat.
Power cut and back-up batteries are not
installed or are flat.
Handset battery pack is discharged.
You may be trying to use tone dialling on a
pulse dialling exchange.
You are connected to a PBX and are not
dialling the access code.
Handset discharged.
The handset ringer may be set to
Telephone not connected to the telephone
line.
The base ringer switch is set to
Line fault or faulty socket
The ringer switch on the base unit is set
to /
HI LO
Solution
Replace handset on base unit for 10 seconds
and try again. If this does not work,
disconnect the handset battery from the
handset for 10 minutes. Also disconnect the
mains power and back-up batteries. Then
reconnect the battery and reconnect the base
unit to the mains, then replace the handset on
the base unit for 10 seconds and try again.
Plug the telephone into the telephone line.
Reconnect and install or replace back-up
batteries.
Wait until the power is restored and install or
replace back-up batteries.
Place handset on base unit and recharge for
24 hours ensuring charge light in on.
Set mode switch to P-E (pulse dialling).
Use the PBX access code.
Place handset on base unit and recharge for
24 hours.
.
Set the handset ringer switch to
OFF
Plug the telephone into the telephone socket.
Set the base ringer switch to
.
OFF
Try the telephone on another socket or
another line. If the telephone works contact
BT or your public switched telephone network
operator for repairs to the line or socket.
Set the ringer switch on the base unit
accordingly.
.
ON
or
HI LO
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