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Help
•
If you are using personal user areas please ensure you have given people your user area
number and that they are entering it to the end of your telephone number when sending
you a text message.
Text has previously been sent and received but you are now only receiving voice
spoken text messages, from number 08456021111.
•
This may be due to your line being de-registered at the text service centre. All you need
to do is text
This assumes that your Caller Display service is active and working on your line. Messages
sent to 00000 are free.
Further help and advice for text queries on BT lines:
•
BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
•
BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
•
For other telephone service providers please contact their customer services.
General sales enquiries
•
BT Residential lines – call 150. BT Business lines – call 152.
•
For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
•
Additional handsets are available from the Helpdesk on 0870 605 8047.
If you experience any problems, please call the Helpline on 0870 605 8047
Reset
and send it to 00000. You will receive a confirmation message back.
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