iDect X1 User Manual page 26

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Composite Default screen
Troubleshooting
"I cannot make The handset's keypad may be locked (see page 9).
a call." Unlock it before you make a call.
Call barring may be set. Refer to pages 39 to 42 for
details.
"When I press Make sure the batteries are correctly fitted in your
keys, nothing handset. If the 'battery charge level' symbol on the
happens." display shows 'low', recharge the batteries.
"When I key in a Try moving the handset closer to the base unit.
number, it
Try a different position for the base unit — somewhere
appears on the
higher if possible, or further from other electrical
display, but I
equipment.
can't make an
outside call."
If you have more than one registered handset, make
sure another handset isn't already using the line.
"The phone Check that the base unit's mains power adapter is
does not ring" plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.
Make sure you're using the telephone line cable that
was supplied with your iDECT X1. Other telephone line
cables might not work.
Check that the total REN value of all equipment
connected to your telephone line is no more than 4
(see page 3). Disconnect one or more telephones and
see whether that helps.
"There is inter- Move the handset closer to the base unit, or to a
ference and different position.
noise on the
Try moving the base unit so that it's not near other
line."
electrical equipment, such as a television or a
computer.
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You'll get the best results if you site the base unit as
high as possible. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.
"My call was cut Move the handset closer to the base unit before you try
off when I went again to make a call.
out of range.
Now I can't use
my handset."
"I hear 'beeps' You may be going out of range of the base unit. Move
from my closer, or your call may be cut off.
handset while
Check the 'battery charge level' symbol on the display.
I'm on a call."
If it is low, recharge the batteries.
"The Caller You need to subscribe to the Caller Display feature.
Display feature Contact your service provider (BT or cable company).
isn't working."
The caller may have withheld their number by dialling
141. Or they may be calling from a network that does
not transmit the Caller ID (for example, it may be an
international call).
"When I try to If you have more than one handset registered to your
make a call, I base unit, make sure that another handset isn't already
hear Busy using the line.
tone."
"The volume in Make sure you're holding the earpiece correctly over
the earpiece is your ear.
low when I'm
Adjust the volume using the á or â button.
on a call."
Help Line: 0845 345 9677
(Local Call rate)
Troubleshooting
45