Calling Internally; Calling Outside; Answering A Call; Call On Hold - Nortel i2002 User Manual

­ your name and/or extension number;
­ the telephone set's IP or network address (you normally don't need this, but it's nice to be able to
"ping" your phone from your computer or elsewhere on the network for troubleshooting purposes).
The contents of the four or six line key buttons at the sides of the LCD panel will vary. Obviously
designed by a computer geek, these buttons are numbered counter­clockwise from the lower right (see
figure).
The first button (colored light green on most sets) is the line button. The present version of
chan_unistim only supports one line per telephone set, so it is always assigned to this button. Pressing
it is like a shortcut for hands­free; it basically grabs the line or answers an incoming call.
The other five lines will usually be assigned to various shortcuts such as direct access to your voice
mail, speed dials, pager access, Asterisk demos, video games, or whatever.
Calling Internally
To make an inside call, you normally just pick up the handset, or press the Line 1 key for hands­free,
and then dial the internal extension, and press (CALL). As a shortcut, you can just dial a number and
press Call. You should quickly either get a ringing sound or a busy signal, and an indication on­screen
of your call's progress and duration (at this time it says Duré for Duration; this has apparently not been
translated because the LCD has only four character spots where that has to appear).
Calling Outside
To make an outside call, pick up the handset or press one of the hands­free keys. You may have to dial
8 or 9 for outside local calls and 1 or 011 for outside long­distance, but you might not have to; it all
depends on how your Asterisk administrator has configured the "dial plan" in the configuration file
(extensions.conf). Your administrator will give you this information.
Answering a Call
To answer an incoming call, just pick up the handset or press one of the hands­free keys. Speak
normally as you would on any telephone.
During the course of the call you may need to place the other party on hold, or transfer them to another
extension. This is described below.
Call on Hold
To place a call on Hold, just press the Hold button (FIGURE). You can then press the TRANS softkey
and transfer (as below), or, if you want to hang up your handset without terminating the call, press the
Hands Free button before you do. If you just press Hold and then hang up, the call will be dropped.
i2002/i2004 Note: There is no separate Hands Free button on these phones, so if you answered or
originated the call by picking up the handset, the only way to put someone on hold while you look
around for something is to press the hold button and then set the handset down beside the phone.
8 Asterisk Unistim Revised 2008­03­07