Troubleshooting Your Smart Board Interactive Display Frame; Resetting Your Interactive Display Frame - Smart Technologies SMART Board Installation And User Manual

Troubleshooting Your SMART Board interactive
display frame
If you experience any difficulty with your SMART Board interactive display frame or pencil, first
refer to the SMART Connection Wizard's troubleshooting procedures to help you identify and
resolve potential issues with the cameras, pencil or eraser.
To run the SMART Connection Wizard's troubleshooting procedures
1. Click the SMART Board icon in your computer's notification area (Windows computers) or
Dock (Mac computers), and then select Control Panel.
The Control Panel appears.
2. Click Connection Wizard.
The SMART Connection Wizard appears and scans your system for SMART hardware
products. This may take several seconds.
3. Once the wizard has scanned your system, your interactive display frame appears in the list
with a check mark beside it. Select your product, and then click Next (Windows computers) or
Continue (Mac computers).
4. Follow the on-screen instructions to test your pencil and calibrate your interactive frame.
If the SMART Connection Wizard doesn't resolve your problem, try resetting your interactive
display frame (below), or check the troubleshooting tips on page 27.

Resetting Your Interactive Display Frame

If your interactive display frame behaves erratically or becomes unresponsive (possibly because
of an electrostatic discharge, a power interruption or some other event), you can often restore
normal operation by resetting the interactive display frame.
To reset the interactive display frame, press the Reset button on the controller box or disconnect
and then connect the power cable to the controller box. This restarts all components of the
interactive frame. All data (including orientation data) stored in the controller box is retained.
TIP
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Troubleshooting Your SMART Board interactive display frame

The Reset button on the controller box is recessed. To press it, use a pointed
object such as a pen or paper clip.