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Smart Technologies SMART Board 800i5e-SMP Configuration And User's Manual

Interactive whiteboard system with appliance
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Summary of Contents for Smart Technologies SMART Board 800i5e-SMP

  • Page 1 SMART Board® 800i5e-SMP Interactive whiteboard system with appliance Configuration and user’s guide Read this guide on your smart phone or other mobile device.
  • Page 2 FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications.

  • Page 3: Important Information

    Important information Before you install and use your SMART Board® 800i5e-SMP interactive whiteboard system with appliance, read and understand the safety warnings and precautions in this user’s guide and the included warnings document. These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard system and its accessories, helping you to prevent injuries and equipment damage.
  • Page 4 I M P O R T A N T I N F O R M A T I O N Two people are required to mount your SMART product because it may be too heavy for one person to safely maneuver. When you lift your interactive whiteboard, you and your assistant should stand on either side of the screen, supporting its weight at the bottom while balancing the top with your other hands.
  • Page 5 I M P O R T A N T I N F O R M A T I O N You must connect the USB cable that came with your SMART Board interactive whiteboard to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950.
  • Page 6 I M P O R T A N T I N F O R M A T I O N Viewing 3D content may cause sickness, including nausea, dizziness, headache, eyestrain, blurred vision or numbness. If you experience any of these symptoms, stop viewing 3D content immediately.
  • Page 7 I M P O R T A N T I N F O R M A T I O N There are no projector menu options on the ACP. Keep your remote control in a safe place because the ACP is not a substitute for the remote control. Do not disconnect cables from the ACP to connect peripheral devices because you could disconnect controls for your interactive whiteboard.

  • Page 8: Environmental Requirements

    I M P O R T A N T I N F O R M A T I O N Service W A R N I N G There are no user-serviceable parts inside the pen tray. Only qualified personnel should disassemble the pen tray’s printed circuit boards, and this procedure must be done with proper electrostatic discharge (ESD) protection.
  • Page 9 I M P O R T A N T I N F O R M A T I O N Environmental Parameter requirement Dust Intended for use in office and classroom environments. Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation.

  • Page 11: Table Of Contents

    Contents Important information Safety warnings, cautions and important information Environmental requirements Chapter 1: About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features Included accessories Optional accessories Chapter 2: Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Securing your interactive whiteboard system Installing your audio system...
  • Page 12 C O N T E N T S Chapter 6: Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Chapter 7: Troubleshooting your interactive whiteboard system Before you start Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving projector issues...

  • Page 13: Chapter 1: About Your Interactive Whiteboard System

    Chapter 1 About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features SMART Board 800 series interactive whiteboard SMART UF75 or SMART UF75w projector Appliance Included accessories Remote control Pens Eraser SMART GoWire™ auto-launch cable CAT 5 USB extender Optional accessories RCA connector pod SBA-L projection audio system Other optional accessories Your SMART Board 800i5e-SMP interactive whiteboard system with appliance combines the...

  • Page 14: Smart Board 800I5E-Smp Interactive Whiteboard System With Appliance Features

    C H A P T E R 1 About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features Your SMART Board 800i5e-SMP interactive whiteboard system uses the short-throw, high-offset SMART UF75 or SMART UF75w projector. The throw distance of the SMART UF75 or SMART UF75w projectors is half that of the SMART UF65 projector, resulting in a shorter boom and reduced shadows on the projected image.

  • Page 15: Smart Uf75 Or Smart Uf75W Projector

    C H A P T E R 1 About your interactive whiteboard system Other features of your interactive whiteboard include: A modular pen tray that automatically detects when you pick up a pen tray pen or the eraser Pen tray buttons that activate the pens’ colors and the on-screen keyboard, right-click, Orientation and Help functions A durable hard-coated surface that is optimized...

  • Page 16: Included Accessories

    C H A P T E R 1 About your interactive whiteboard system An alert broadcast feature that enables administrators to send notification messages to network-connected projector systems for immediate on-screen display DLP Link™ technology that ensures compatibility with the emerging 3D content ecosystem Protected cable routing through a cable cover that limits tampering and clutter A secure mounting and installation system that includes the following: An optional projector padlock ring to prevent removal of the projector from the boom...

  • Page 17: Pens

    C H A P T E R 1 About your interactive whiteboard system Pens There are two pens included with your interactive whiteboard. Pick up a pen and press one of the four color buttons on the pen tray (black, red, green or blue) to select the color of digital ink you write on the interactive whiteboard.

  • Page 18: Optional Accessories

    C H A P T E R 1 About your interactive whiteboard system CAT 5 USB extender The CAT 5 USB extender (Part No. SBX800-CAT5-XT) enables you to connect your interactive whiteboard to a computer up to 50' (15 m) away using a Cat 5, Cat 5e or Cat 6 cable (not included).

  • Page 19: Chapter 2: Installing Your Interactive Whiteboard System

    Chapter 2 Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Securing your interactive whiteboard system Locking the pen tray to your interactive whiteboard Securing the projector to the boom Installing your audio system Routing the cables Using SMART software...

  • Page 20: Choosing A Height

    C H A P T E R 2 Installing your interactive whiteboard system best presentation alignment, mount your interactive whiteboard system in a location that’s central to your audience’s viewing direction. Ensure that there is enough room along the interactive whiteboard system’s left side to access the Power button of the appliance that’s mounted to the back of the interactive whiteboard.

  • Page 21: Connecting The Components Of Your Interactive Whiteboard System

    C H A P T E R 2 Installing your interactive whiteboard system Dimensions on the template recommend a distance from the floor suitable for adults of average height. You should consider the general height of your user community when you choose a position for your interactive whiteboard.

  • Page 22: Securing Your Interactive Whiteboard System

    C H A P T E R 2 Installing your interactive whiteboard system Securing your interactive whiteboard system This section explains how to secure the different components of your interactive whiteboard system. Locking the pen tray to your interactive whiteboard To learn how to lock the pen tray to your interactive whiteboard, see the SMART Board 800 series interactive whiteboard user’s guide (smarttech.com/kb/144817).

  • Page 23: Using Smart Software

    C H A P T E R 2 Installing your interactive whiteboard system Cable routing for SMART Board 880 Cable routing for SMART Board 885 interactive whiteboards interactive whiteboards I M P O R T A N T Do not connect the power cable to a power outlet until you have connected all the cables to the projector and ACP.

  • Page 25: Chapter 3: Starting Your Interactive Whiteboard System

    Chapter 3 Starting your interactive whiteboard system Configuration password and options Configuration settings menu Configuration settings menu options Calibrating your interactive whiteboard Orienting your interactive whiteboard Calibrating the LCD screen on the ACP Updating appliance firmware Updating appliance firmware remotely Configuring and deploying remote firmware updates Monitoring remote firmware updates through the WMI This chapter provides information on the tasks you must perform the first time you use your...

  • Page 26: Configuration Password And Options

    C H A P T E R 3 Starting your interactive whiteboard system Configuration password and options When the interactive whiteboard system is started for the first time, the administrator or installer is asked to set a password to access the configuration settings menu. Optionally, a host name and other options for the appliance can be configured at the same time.

  • Page 27: Configuration Settings Menu

    C H A P T E R 3 Starting your interactive whiteboard system Configuration settings menu You can use the configuration settings menu to access and change software and hardware configuration settings, including your administrator password. See the SMART Meeting Pro application Help for more information. To access the configuration settings menu 1.
  • Page 28 C H A P T E R 3 Starting your interactive whiteboard system Tabs Description Network You can enable or disable networking on your system and change the network settings including IP address and DNS service information. You can also enable Microsoft®...

  • Page 29: Calibrating Your Interactive Whiteboard

    C H A P T E R 3 Starting your interactive whiteboard system Calibrating your interactive whiteboard The first time you connect your SMART Board interactive whiteboard, you must calibrate it. This process ensures that the cameras accurately track your finger and the pens on the interactive surface.

  • Page 30: Calibrating The Lcd Screen On The Acp

    C H A P T E R 3 Starting your interactive whiteboard system To orient your interactive whiteboard 1. Press the Orientation button on the pen tray. N O T E If you have the configuration settings menu open (see Configuration settings menu on page 15), you can orient your interactive whiteboard through the Tools tab, and then press Orient.

  • Page 31: Updating Appliance Firmware

    C H A P T E R 3 Starting your interactive whiteboard system The Calibration window opens. This can take a few moments. 3. Follow the instructions on the LCD screen. Updating appliance firmware You can manually update appliance firmware. You can also update appliance firmware remotely (see Updating appliance firmware remotely below).

  • Page 32: Monitoring Remote Firmware Updates Through The Wmi

    C H A P T E R 3 Starting your interactive whiteboard system 6. Type your user name and password in the appropriate boxes. N O T E Your network user name is required and follows the format domainName\username.You can map only one network at a time. 7.

  • Page 33: Chapter 4: Using Your Interactive Whiteboard System

    Chapter 4 Using your interactive whiteboard system Using your projector Using your remote control Replacing the remote control battery Using the remote control buttons Adjusting projector settings Focusing the image Adjusting the image Projector connection diagram Using your interactive whiteboard Using the ACP Using the LCD touch screen Using Whiteboard mode...

  • Page 34: Using Your Projector

    C H A P T E R 4 Using your interactive whiteboard system Using your projector This section explains how to use your projector and its included remote control. Using your remote control The projector remote control enables you to access on-screen projector menus and change projector settings.

  • Page 35: Using The Remote Control Buttons

    C H A P T E R 4 Using your interactive whiteboard system To replace the remote control battery 1. Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote control. 2.

  • Page 36: Adjusting Projector Settings

    C H A P T E R 4 Using your interactive whiteboard system Number Function Description (Left), (Right), Change the menu selections and adjustments. (Up) and (Down) arrows Hide Freeze, hide or display the image: Press once to freeze the image. For example, you can display a question on the screen while you check your e-mail.
  • Page 37 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Frequency Adjusts the display data frequency of The default is 0. the projected image from -5 to 5 to This setting applies to VGA inputs match the frequency of your only.
  • Page 38 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Audio menu Volume Adjusts the projector’s volume The default is 0. amplification from -20 to 20. Mute Mutes the projector’s audio output. The default is off. If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored...
  • Page 39 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Lamp Reminder Turns the lamp replacement reminder This reminder appears 100 hours on or off. before the recommended lamp replacement. Lamp Mode Adjusts lamp brightness to Standard Standard displays a high-quality, or Economy.
  • Page 40 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Startup Screen Selects the type of startup screen This screen displays when the (SMART, Capture User Startup projector lamp is starting and a video Screen or Preview Startup Screen). source signal isn’t displayed.
  • Page 41 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Native DLP Selects 16:10 or 16:9. The default is 16:10, which is the Resolution correct setting for SMART Board 885 interactive whiteboards. This option is only available on SMART UF75w projectors with DDP fimrware version 0.0.2.1 or later.
  • Page 42 C H A P T E R 4 Using your interactive whiteboard system Setting Notes MAC Address Displays the projector’s MAC address in xx-xx-xx-xx-xx-xx format. Group Name Displays the projector’s workgroup You can set the projector’s workgroup name as set by an administrator name using the remote management (maximum 12 characters).
  • Page 43 C H A P T E R 4 Using your interactive whiteboard system Setting Notes Language menu Language Selects language preference. Projector menu support is available in English (default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.

  • Page 44: Focusing The Image

    C H A P T E R 4 Using your interactive whiteboard system Focusing the image Use the focus lever located on the projector lens to focus the projected image. To focus the image Move the focus lever up or down until the image is in focus.

  • Page 45: Adjusting The Image

    C H A P T E R 4 Using your interactive whiteboard system Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703). While adjusting the projected image size, shape and location, use the projector’s default background so that you can see the full projected image clearly.
  • Page 46 C H A P T E R 4 Using your interactive whiteboard system Connector Connect to: Power Mains power supply 3.5 mm phone jack audio input (×2) Audio sources associated with primary and secondary computers 3.5 mm phone jack audio output Speakers USB B Computer (for service access only)

  • Page 47: Using Your Interactive Whiteboard

    C H A P T E R 4 Using your interactive whiteboard system N O T E S To connect your interactive whiteboard, see the SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703). To connect accessories to your interactive whiteboard, refer to the documents included with the accessories and consult the SMART Support website (smarttech.com/support) for additional information.

  • Page 48: Using The Lcd Touch Screen

    C H A P T E R 4 Using your interactive whiteboard system N O T E Low power mode reduces the power consumption of your interactive whiteboard system when it’s in Shutdown mode. To set the projector system to Low power mode, access the low power mode options through the LCD touch screen’s system settings.

  • Page 49: Using Vga2 Mode

    C H A P T E R 4 Using your interactive whiteboard system image to your Whiteboard presentation. Using VGA2 mode In VGA2 mode, you can follow the instructions to connect your laptop to the interactive whiteboard system. Using PDF mode In PDF mode, you can open and view PDF files, write over these files, and then capture the marked up screen image to your Whiteboard presentation.

  • Page 50: Using The Smart Meeting Pro Application

    C H A P T E R 4 Using your interactive whiteboard system Using the SMART Meeting Pro application About the SMART Meeting Pro application Your SMART Board 800i5e-SMP interactive whiteboard system with appliance comes with software installed, including the SMART Meeting Pro application. The SMART Meeting Pro application enables you to work with various types of digital content, from application files and documents to images and websites.
  • Page 51 C H A P T E R 4 Using your interactive whiteboard system If you’re using a laptop that doesn’t have the software installed, connect the laptop to the interactive whiteboard system using the SMART GoWire cable. Press the Laptop button on the ACP touch screen, and then follow the steps to connect your laptop.

  • Page 53: Chapter 5: Integrating Other Devices

    Chapter 5 Integrating other devices Video format compatibility Native video format Video format compatibility SMART UF75 projector SMART UF75w projector LightRaise 40wi projector HD and SD signal format compatibility SMART UF75 projector SMART UF75w projector Video system signal compatibility SMART UF75 projector SMART UF75w projector Connecting peripheral sources and outputs This chapter provides information on integrating your SMART Board 800i5e-SMP interactive whiteboard system with appliance with peripheral devices.

  • Page 54: Video Format Compatibility

    C H A P T E R 5 Integrating other devices Projector Resolution Mode Aspect Refresh rate Horizontal Pixel clock ratio (Hz) frequency (MHz) (kHz) SMART UF75w 1280 × 720 WXGA 16:9 83.5 (16:9 aspect ratio mode) Video format compatibility The following tables list the projectors’ compatible VESA RGB video formats by resolution, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24.

  • Page 55: Smart Uf75W Projector

    C H A P T E R 5 Integrating other devices Resolution Mode Aspect ratio Refresh rate (Hz) Match Input appearance 1280 × 960 Quad VGA 60 Full screen 1280 × 960 Quad VGA 85 85.002 Full screen 1280 × 1024 SXGA3 60 60.02 Letterbox...
  • Page 56 C H A P T E R 5 Integrating other devices Resolution Mode Aspect Refresh Match Input Match Input ratio rate (Hz) appearance appearance (16:10 aspect (16:9 aspect ratio mode) ratio mode) 1280 × 1024 SXGA3 75 75.025 Pillarbox Pillarbox 1400 ×...

  • Page 57: Hd And Sd Signal Format Compatibility

    C H A P T E R 5 Integrating other devices HD and SD signal format compatibility The following tables list the projectors’ high definition (HD) and standard definition (SD) format signal compatibility, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24.

  • Page 58: Connecting Peripheral Sources And Outputs

    C H A P T E R 5 Integrating other devices Video system signal compatibility The following tables list the projectors’ video system signal compatibility, particularly for signals delivered over S-Video and Composite video connectors, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24.
  • Page 59 C H A P T E R 5 Integrating other devices Do not disconnect cables from the ACP to connect peripheral devices because you could disconnect controls for your interactive whiteboard. Don’t connect SBA-L projection audio system speakers to the RCA connector pod. Connect these speakers to the projector connection panel using a dual-channel (left and right) RCA plug-to-3.5 mm phone connector (included with the speakers).

  • Page 61: Chapter 6: Maintaining Your Interactive Whiteboard System

    Chapter 6 Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Removing and replacing the projector lamp module Resetting the lamp hours This chapter includes methods for properly cleaning and preventing damage to your SMART Board 800i5e-SMP interactive whiteboard system with appliance.

  • Page 62: Focusing And Adjusting The Projector Image

    C H A P T E R 6 Maintaining your interactive whiteboard system Before you clean the projector, press the Power button on the ACP and select the Standby button or press the Power button twice on the remote control to put the projector into Standby mode, and then allow the lamp to cool for at least 30 minutes.

  • Page 63: Replacing The Projector Lamp

    C H A P T E R 6 Maintaining your interactive whiteboard system Replacing the projector lamp This section provides detailed instructions for replacing the projector lamp module. Removing and replacing the projector lamp module Eventually the lamp will dim and a message will appear reminding you to replace it. Make sure you have a replacement lamp module before proceeding with the following instructions.
  • Page 64 C H A P T E R 6 Maintaining your interactive whiteboard system When replacing the projector lamp module: Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely. Do not remove any screws other than those specified in the lamp replacement instructions.
  • Page 65 C H A P T E R 6 Maintaining your interactive whiteboard system 4. Remove the lamp cover from the projector, and then put it in a safe place. T I P If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the bottom of the lamp cover to gently pry the cover open.
  • Page 66 C H A P T E R 6 Maintaining your interactive whiteboard system To put the new lamp module into the projector 1. Remove the new lamp module from its packaging. 2. Carefully place the lamp module into the projector using the handle on the top of the module. Hold the lamp module vertically and guide it into its slot.

  • Page 67: Resetting The Lamp Hours

    C H A P T E R 6 Maintaining your interactive whiteboard system 4. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail alerts on page 79 and Control panel on page 74). Resetting the lamp hours After you replace the lamp module, you need to access the projector service menu and reset the lamp hours.

  • Page 69: Chapter 7: Troubleshooting Your Interactive Whiteboard System

    Chapter 7 Troubleshooting your interactive whiteboard system Before you start Locating status lights Locating serial numbers Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving operation issues Resolving connection issues Resolving controller module issues Resolving projector issues Resolving projector errors Your projector stops responding The “Projector Overheated”, “Fan Failure”...

  • Page 70: Before You Start

    C H A P T E R 7 Troubleshooting your interactive whiteboard system This chapter provides basic troubleshooting information for your interactive whiteboard system. For issues not covered in this chapter, consult the SMART Support website (smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where). Before you start Before you troubleshoot your interactive whiteboard system or contact your authorized SMART reseller or SMART Support for assistance, you need to do the following:...

  • Page 71: Determining You Interactive Whiteboard System's Status

    C H A P T E R 7 Troubleshooting your interactive whiteboard system The SMART UF75 or SMART UF75w projector serial number is located on the top of the projector. T I P You can also access the projector’s serial number through the on-screen menu. For more information, see Adjusting projector settings on page 24.

  • Page 72: 1024 × 768 Xga 4:3

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Projected Touch and Status and related image pen control troubleshooting Projector Projector ACP light Ready light Power light Service light Normal operating statuses Solid green Solid green Solid green Correct Full control...

  • Page 73: Resolving Interactive Whiteboard Issues

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Projected Touch and Status and related image pen control troubleshooting Projector Projector ACP light Ready light Power light Service light Solid red None There’s an issue with the projector’s fan or color wheel.

  • Page 74: Resolving Projector Issues

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Confirm that the projector’s on-screen menu option for the USB receptacle is set to the correct video source. If necessary, complete additional troubleshooting on any devices between the USB connection from the computer to the interactive whiteboard system, including any USB hubs and extension cables.

  • Page 75: The "Projector Overheated", "Fan Failure" Or "Color Wheel Failure" Message Appears

    C H A P T E R 7 Troubleshooting your interactive whiteboard system To restart an unresponsive projector 1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down. 2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds. 3.

  • Page 76: The "Lamp Failure" Message Appears

    C H A P T E R 7 Troubleshooting your interactive whiteboard system The “Lamp Failure” message appears If the “Lamp Failure” message appears, one of the following issues is occurring: The lamp is overheating, likely due to blocked air vents. The lamp has reached the end of its life.

  • Page 77: Resolving Image Issues

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Resolving image issues To resolve common image issues, complete the following tasks: Ensure the computer or other video source is on and set to display a resolution and refresh rate supported by the projector (see Video format compatibility on page 41).

  • Page 78: Partial, Scrolling Or Incorrectly Displayed Image

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Partial, scrolling or incorrectly displayed image N O T E S The following procedure applies to Windows XP operating systems on desktop computers only. This procedure may vary depending on your version of Windows operating system and your system preferences.

  • Page 79: Frozen Image

    C H A P T E R 7 Troubleshooting your interactive whiteboard system 4. Optionally, reset the projector as described in Resetting the projector on page 70 to adjust the frequency and tracking to their original values. I M P O R T A N T This action resets all values to their defaults.

  • Page 80: Resolving Audio Issues

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Use the instructions in the included SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703) to eliminate most image alignment issues. The projector image can slip if the projector is moved often or installed in a location prone to vibration, such as next to a heavy door.

  • Page 81: Resolving Acp Issues

    C H A P T E R 7 Troubleshooting your interactive whiteboard system or audio system. 6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller. Resolving network communication issues If you don’t have network access, perform the following procedure to troubleshoot your system. To resolve network communication issues 1.

  • Page 82: Retrieving Your Password

    C H A P T E R 7 Troubleshooting your interactive whiteboard system interactive whiteboard system. Do not adjust any settings in the service menu other than those listed in this guide. Changing other settings can damage or affect the operation of your projector and may invalidate your warranty.

  • Page 83: Transporting Your Interactive Whiteboard System

    C H A P T E R 7 Troubleshooting your interactive whiteboard system Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to transport your interactive whiteboard system. When required, repack it with all of the original packaging.

  • Page 85: Appendix A: Remotely Managing Your System Through A Network Interface

    Appendix A Remotely managing your system through a network interface Web page management Accessing web page management Home Control panel Control panel II 3D settings USB Control settings Network settings E-mail alerts Password settings Simple Network Management Protocol (SNMP) This appendix includes detailed instructions on how to remotely manage your SMART Board 800i5e- SMP interactive whiteboard system with appliance through a network interface.

  • Page 86: Home

    A P P E N D I X Remotely managing your system through a network interface N O T E You can view the projector’s IP address by accessing the projector’s Network Settings menu page (see Network settings on page 78). To use the management web page 1.
  • Page 87 A P P E N D I X Remotely managing your system through a network interface Submenu setting Description Volume Adjusts the projector’s volume from -20 to 20. Mute Turns on or turns off the mute settings. Select On to mute the projector’s sound and Off to turn off mute.
  • Page 88 A P P E N D I X Remotely managing your system through a network interface Submenu setting Description Auto Signal Detect Enables or disables signal searching of input connectors. Select On to have the projector continuously switch inputs until it finds an active video source.

  • Page 89: 3D Settings

    A P P E N D I X Remotely managing your system through a network interface Submenu setting Description Startup Screen Sets the type of startup screen to SMART or User. The SMART screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

  • Page 90: Usb Control Settings

    A P P E N D I X Remotely managing your system through a network interface Submenu setting Description 3D Invert Selects the 3D Invert setting (L-R or R-L). L-R displays visual data for the left eye first. R-L displays visual data for the right eye first. 3D Format Selects the 3D format (Interleaved or Under-over).

  • Page 91: E-Mail Alerts

    A P P E N D I X Remotely managing your system through a network interface Submenu setting Description Group Name Displays or allows you to set the projector’s workgroup name (maximum 12 characters). Projector Name Displays or allows you to set the projector’s name (maximum 12 characters).

  • Page 92: Simple Network Management Protocol (Snmp)

    A P P E N D I X Remotely managing your system through a network interface Submenu setting Description Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol (SMTP) server that you use on your network. Username Displays or allows you to set the SMTP server user name.
  • Page 93 A P P E N D I X Remotely managing your system through a network interface The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP management system application, and then use it as described in your application’s user guide.

  • Page 95: Appendix B: Remotely Managing Your System Through An Rs-232 Serial Interface

    Appendix B Remotely managing your system through an RS-232 serial interface Connecting your room control system to the ACP Serial interface settings Projector programming commands Projector power state controls Command inventory Value-based command methods Absolute values and adjustment values Video source specification values Power state controls Source selection controls General source controls...

  • Page 96: Serial Interface Settings

    A P P E N D I X Remotely managing your system through an RS-232 serial interface N O T E On projectors with the RS-232 connector labeled Control 9v (rather than Control), pin 1 functions as a +9V DC power source only for use with older model ECPs such as the ones shipped with SMART UF55 projectors.

  • Page 97: Projector Programming Commands

    A P P E N D I X Remotely managing your system through an RS-232 serial interface 3. Configure your serial interface settings using the values from the table in the previous section, and then press ENTER. An “invalid cmd= ? for help” message appears, and the > character appears as a command prompt on the following line.

  • Page 98: Value-Based Command Methods

    A P P E N D I X Remotely managing your system through an RS-232 serial interface I M P O R T A N T When entering commands, ensure there is a 10 millisecond delay between characters for reliable operation.

  • Page 99: Video Source Specification Values

    A P P E N D I X Remotely managing your system through an RS-232 serial interface >set brightness-15 brightness=55 Video source specification values You can use the source input field described in Source selection controls on the next page in a command to set an absolute value or adjustment value to a source other than the active source.

  • Page 100: Source Selection Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface The following table describes the power state fields: Field Description Powering The projector is turning on. The projector is on. Cooling The projector is cooling. Confirm off Confirm off is a non-selectable power state that is returned during stage one of the two-button Off sequence.

  • Page 101: General Source Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface The following table describes the source selection response fields: Field Description VGA1 Switches source to the VGA 1 input connector. VGA2 Switches source to the VGA 2 input connector. Composite Switches source to the Composite video connector.

  • Page 102: Additional Vga Source Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface These commands control the appearance of your source. These settings are unavailable when the projector is in Standby mode or when the source is disconnected. See Value-based command methods on page 86 for setting absolute and adjustment commands.

  • Page 103: Additional Composite Video Source Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface These commands inform you of the current VGA source settings. Command Response get frequency frequency=[current frequency offset setting] get tracking tracking=[current tracking offset setting] get saturation saturation=[current saturation setting] get tint...

  • Page 104: Audio Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface Audio controls These commands control your projector’s internal audio amplifier, which affects sound passed through the projector to your external audio system (not included). Audio output controls aren’t defined by the video source.

  • Page 105: System Controls

    A P P E N D I X Remotely managing your system through an RS-232 serial interface These commands control your network settings. Command Command target range Response set dhcp [target] dhcp=[current] =off set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current] set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current]...
  • Page 106 A P P E N D I X Remotely managing your system through an RS-232 serial interface These commands inform you of the current system settings. These commands are available even when the projector is in Standby mode. Command Response get lamphrs lamphrs=[current lamp hours of operation] get syshrs...
  • Page 107 A P P E N D I X Remotely managing your system through an RS-232 serial interface Command Command target range Response set startupscreen [target] =smart startupscreen=[target] =usercapture =preview set language [target] =Chinese (Simplified) language=[target] =Chinese (Traditional) =Czech =Danish =Dutch =English =Finnish =French...
  • Page 108 A P P E N D I X Remotely managing your system through an RS-232 serial interface Command Command target range Response set emergencyalertmsg Enter a descriptor no more emergencyalertmsg=[description] [description] than 60 characters long. set emergencyalert [target] emergencyalert=[target] =off These commands control the current system settings.

  • Page 109: Appendix C: Remote Control Code Definitions

    Appendix C Remote control code definitions IR signal format: NEC1 Repeat Vendor code Key code format Byte 1 Byte 2 Byte 3 Byte 4 Input Power ( ) Menu Up ( ) Left ( ) Enter ( ) Right ( ) Down ( ) Hide Volume up ( )

  • Page 111: Appendix D: Hardware Environmental Compliance

    Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.

  • Page 112: Packaging

    A P P E N D I X Hardware environmental compliance product which contains a lithium ion battery or returning a lithium ion battery, call SMART Technologies RMA for information on the special shipping regulations. 1.866.518.6791, Option 4 (U.S./Canada) 1.403.228.5940 (all other countries) Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging.

  • Page 113: Index

    Index closed captioning 75, 90 composite video connections 46, 77, 89, 91 connection diagrams ECP 36 3.5 mm audio connectors 34 projector 33 3D support 77 contact person 79 accessories DHCP 78, 92 included 4 display modes 75 optional 6 DNS 78, 92 document cameras 47 about 4...
  • Page 114 I N D E X letterboxing 42, 45 light sources 7 lithium ion batteries 99 location 7, 79 GoWire cable See SMART GoWire cable Low Power mode 36 HD signal compatibility 45 MAC address 92 HDMI connections 34, 77, 89 MAC support 42 head space clearance 8 mounting template 8 height 8...
  • Page 115 I N D E X focusing the image of 32 getting started with 38 installing 7 SMART Meeting Pro software (on SMART lights and status of 58 GoWire cable) 5, 38 locating the serial number on 58 SMART UF75 or UF75w remotely managing 73, 83 projector See projector replacing the lamp of 51...
  • Page 116 I N D E X whiteboard See interactive whiteboard XGA support 42 zoom 76...
  • Page 118 SMART Technologies smarttech.com/support smarttech.com/contactsupport...

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