What To Do If; Troubleshooting - Roland Stika SX-15 User Manual

4.2 What to do if...

The SX-15/12/8 doesn't operate.
Is the STANDBY key on (with the STANDBY LED lit up)?
The power is off. Press the STANDBY key.
Is the cable connected?
Switch off the power to the computer and the SX-15/12/8, and use a parallel cable (IEEE 1284-compliant) to connect the two
devices.
For information on how to make the connections, see "1.3 Connecting the Cables."
Is the correct type of cable used?
The type of parallel cable (IEEE 1284-compliant) may vary according to the computer model. Make the connection with the
correct type of cable for the computer.
Be sure the computer and the SX-15/12/8 are both switched off before attempting to attach or disconnect the printer cable
(IEEE 1284-compliant).
Is the STANDBY LED not flashing?
A communication error or command error has occurred.
Switch off the power and check the cable connections and port settings for the drivers.
Are the settings for the driver correct?
If the port setting is different from the port connected to the SX-15/12/8, make the setting for the connect port.
Is the printer port for Windows set to [ECP Printer Port]?
If the computer and the SX-15/12/8 are connected by a parallel cable and there is no operation, check the printer port for
Windows. If it is set to [ECP Printer Port], change it to [Printer Port]. For information on how to change the setting, contact the
manufacturer of your computer.
The SX-15/12/8 stops while cutting is in progress (and no error message appears on the computer screen).
Is the computer in energy-saving mode?
If the computer is in energy-saving mode, follow the steps below to turn off power management in Windows.
For information on how to change the setting, contact the manufacturer of your computer.
Pressing the STANDBY key does not switch off the power.
Unplug the AC adapter from the unit.
The Dr. STIKA PLUS doesn't function.
Does the computer you're using provide the correct operating environment for the included software?
Check "1.3 Operating Environment for Software" and make sure you're using a computer that meets the operating-environment
requirements.
Was the software installed using the setup program?
Be sure to use the setup program when installing the Dr. STIKA PLUS.
The setup program puts the files for each software package in the necessary locations to enable the software to be used under
Windows.
The system hangs (when you're using Windows NT 4.0 with Service Pack 3).
The system may hang when you type in text. This symptom is corrected by Windows NT 4.0 Service Pack 4 and later.
For more information, contact Microsoft.
Part 4 User's Reference
4-3