Avaya T3 User Manual
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Avaya T3 User Manual

Avaya T3 User Manual

T3 classic connected to ip office
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elephony
IP T
Contact Centers
Mobility
T3 Classic
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connected to IP Office
Benutzerhandbuch
User's guide
Manual de usuario
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Summary of Contents for Avaya T3

  • Page 1 IP T Contact Centers Mobility T3 Classic Services connected to IP Office Benutzerhandbuch User’s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie...

  • Page 2: Table Of Contents

    Contents Contents Familiarise yourself with your telephone Important notes ......................3 Your T3(IP) Classic at a glance ................7 The keys at a glance ....................8 Commissioning the T3 IP telephone ................. 9 Basic rules of operation ..................11 Telephoning as usual Answering calls .......................

  • Page 3: Familiarise Yourself With Your Telephone

    Avaya. It must not be connected directly to a PSTN. Declaration of conformity We, Avaya GmbH & Co. KG, declare that the T3 Classic telephone complies with the basic requirements and other relevant rules in accordance with directive 1999/5/EU (Radio and Telecommunication Terminal Equipment, R&TTE).
  • Page 4 DUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User.
  • Page 5 Familiarise yourself with your telephone Important notes Repairs The equipment may only be opened or repaired by a qualified technician. Do not open the telephone yourself. Doing so could damage the unit and cause it to mal- function. What you should definitely read You should definitely read the following sections.
  • Page 6 To reduce the risk of these substances being released into the envi- ronment and to reduce the burden on natural resources, it is also pos- sible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the...

  • Page 7: Your T3(Ip) Classic At A Glance

    Familiarise yourself with your telephone Your T3(IP) Classic at a glance Your T3(IP) Classic at a glance Display Level switch for display keys Clear key Arrow keys for navigation around the display OK key Escape key Digit keys with letters...

  • Page 8: The Keys At A Glance

    Familiarise yourself with your telephone The keys at a glance The keys at a glance Digit keys with letters: For dialling call numbers and entering codes and text. The alphabetic labelling allows you to dial with letters (vanity num- bers). Star and hash: For special functions Escape: Ends the current connection during a call and also cancels entries (the next higher menu level then appears on the display).

  • Page 9: Commissioning The T3 Ip Telephone

    Familiarise yourself with your telephone Commissioning the T3 IP telephone Commissioning the T3 IP telephone Please read and follow the following instructions regarding the commissioning of an IP telephone. → Connecting and registering the telephone ( p. 10) → Modifying language for the registering procedure and IP settings ( p.
  • Page 10 Familiarise yourself with your telephone Commissioning the T3 IP telephone Connecting and registering the T3 IP telephone After connecting to the LAN (Local Area Network) and to the power supply (only if the telephone is not powered via the LAN), the telephone software is activated and subsequently searches automatically for a gatekeeper (responsible for access authorisation).

  • Page 11: Basic Rules Of Operation

    Familiarise yourself with your telephone Basic rules of operation Basic rules of operation You can select and use most of the functions using the menu. To make operation easier, you can assign frequently used functions to the function keys. Some keys have already been assigned functions in their factory settings.
  • Page 12 Familiarise yourself with your telephone Basic rules of operation What does the idle display show? The idle display shows: • Your name and call number • Date and time • Assignment of display keys • Status messaged if required Info window Sometimes the "info window"...
  • Page 13 Familiarise yourself with your telephone Basic rules of operation Display keys in several levels One level with four key assignments is shown on the display at a time. However, you can assign each key several times. The display keys of the first level can be assi- gned partners or any desired functions.
  • Page 14 Familiarise yourself with your telephone Basic rules of operation Entering text The digit keys can also be used to enter letters and characters, e.g. for names in the individual directory. The letters are printed on the digit keys. Your telephone switches automatically to entry of letters and numbers when this is necessary.

  • Page 15: Telephoning As Usual

    Telephoning as usual Answering calls Telephoning as usual Answering calls You can lift the handset and speak with the caller as usual. If another subscriber within your system receives a call, you can pick up the call at your phone. It is also possible to answer calls using the handsfree key and then to telephone with the handset on-hook.
  • Page 16 Telephoning as usual Answering calls If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. Notes • Telephoning without the handset: Press the "Handsfree/Monitoring" function key. • When you recieve a diverted call, you will be shown the number or the name that the caller has dialled.
  • Page 17 Telephoning as usual Answering calls If a group is being called (pick-up) A group is being called. A group member’s telephone rings. Press the "Pick-up" function key. It displays all the groups of which you are a member. Scroll to the group at which the group call occurs. Lift the handset.
  • Page 18 Telephoning as usual Answering calls Call diversion You receive a call and wish to divert the call to a different phone number: Scroll to the Call diversion to menu item. Confirm your selection..Enter the external call number to which calls are to be diverted. The call is diverted.

  • Page 19: Call Someone

    Telephoning as usual Call someone Call someone You can use the telephone as usual within and outside your telephone system: Dial the internal extension number or external call number directly. You can use the display keys to redial the 10 most recently called numbers and to dial frequently required numbers.
  • Page 20 Telephoning as usual Call someone Making a call within and outside your telephone system Enter the desired number. Lift the handset. Notes • You can, of course, pick up the handset first and then dial the number. However, in this case you cannot correct an input error. •...
  • Page 21 Telephoning as usual Call someone If the person you have called cannot be reached (auto callback)* The internal number you have dialled is busy or nobody answers. Scroll to the callback menu item. Confirm your selection. Replace the handset. Your telephone rings as soon as the other line is free. Lift the handset when your telephone rings.
  • Page 22 Telephoning as usual Call someone Paging Press the "Menu" function key. Scroll to the Paging menu item. Confirm your selection. Enter the call number or group number which you want to page. Lift the handset. You can now carry out paging. The individual subscriber or all the group members can now hear you.

  • Page 23: Making Several Connections

    Telephoning as usual Making several connections Making several connections You can also accept another call while you are already on the phone (Call Waiting → p. 61)). You can speak to several parties alternately and switch back and forth between them as you wish. You can speak with several callers simultaneously (conference).
  • Page 24 Telephoning as usual Making several connections Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. Enter the number you wish to refer back to. Carry out refer-back. If necessary, disconnect the refer-back extension.
  • Page 25 Telephoning as usual Making several connections Forwarding additional callers Someone calls you while you are on another call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the second caller. The first caller is on hold and cannot hear your other conversation.
  • Page 26 Telephoning as usual Making several connections Conference with more than three parties You are telephoning with the first call partner who wishes to participate in the confe- rence: Press the "Hold" function key. The other party is on hold. Enter the number of second conference participant. Wait until you are connected to this subscriber.

  • Page 27: Telephoning Without The Handset

    Telephoning as usual Telephoning without the handset Telephoning without the handset You can activate the loudspeaker of your telephone in order to hear the caller without having to use the handset. You can also make a call with handsfree. You do not then need to pick up the hand- set.
  • Page 28 Telephoning as usual Telephoning without the handset Switch on monitoring/handsfree during a call While telephoning with the handset lifted: Switching to monitoring: Press the "Handsfree/Monitoring" function key (LED lights up). You can then hear the caller through the built-in loudspeaker. Switching to handsfree: Press the "Handsfree/Monitoring"...
  • Page 29 Telephoning as usual Telephoning without the handset Handsfree - continuing the call using the handset During a handsfree call: Lift the handset (LED goes out). Handsfree - ending a call While you are telephoning handsfree with the handset on the hook: Press the "Handsfree/Monitoring"...

  • Page 30: Telephoning With Ease

    Telephoning with ease Using the call list Telephoning with ease Using the call list If you do not answer a call it is stored in the call list with the time and date. You can display this list at any time and return calls to the subscribers entered in it. The call list also displays all the calls which have been made.
  • Page 31 Telephoning with ease Using the call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Lift the handset. Notes • If you call an entry from the call list, the entry is automatically deleted. Deleting an entry Press the "Call list"...
  • Page 32 Telephoning with ease Using the call list Symbols in the call list Examples of an entry in the call list: 06975056666 12.06. 17:13 2* Wagner 12.06. 16:34 Clark 11.06. 08:21 0691234567 11.06. 06:31 Meaning New entry which has not yet been viewed Entry which has already been shown...

  • Page 33: Diverting Calls (Ip Office)

    Telephoning with ease Diverting calls (IP Office) Diverting calls (IP Office) You can divert incoming calls to another extension. You may have calls diverted to your telephone from another connection. You can activate forward unconditional to a previously entered phone number. You have the choice •...
  • Page 34 Telephoning with ease Diverting calls (IP Office) Diverting calls for your telephone Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Follow me to menu item. Confirm your selection. Enter the call number to which you would like calls to be diverted, e.g.
  • Page 35 Telephoning with ease Diverting calls (IP Office) Forward, deactivating In the status menu: Scroll to the desired call diversion, e.g. Follow me to 1234 Confirm your selection. Scroll to the Deactivate menu item. Delete call diversion. Forward unconditional Press the "Forward unconditional" function key. Enter the call number or, if necessary, correct the one displayed to which the calls are to be forwarded (e.g.
  • Page 36 Telephoning with ease Diverting calls (IP Office) Forward unconditional after time and if busy Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward on busy/NA menu item. Confirm your selection. Enter the call number or, if necessary, correct the one displayed to which the calls are to be forwarded (e.g.
  • Page 37 Telephoning with ease Diverting calls (IP Office) Forward unconditional for another telephone* Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward unconditional for menu item. Confirm your selection. Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone, e.g.
  • Page 38 Telephoning with ease Diverting calls (IP Office) Deleting forward unconditional destination Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward unconditional or Forward on busy/NA menu item. Confirm your selection. Scroll to the Delete menu item. Confirm your selection.

  • Page 39: Locking The Telephone

    Telephoning with ease Locking the telephone Locking the telephone You can protect your telephone against unauthorised use by locking it with a PIN (Personal Identification Number). You can enter this PIN yourself and also change it at any time. It is still possible to answer all incoming calls and dial internal numbers when the telephone is locked.
  • Page 40 Telephoning with ease Locking the telephone Changing the PIN (Personal Identification Number) Press the "Menu" function key. Scroll to the Lock menu item. Confirm your selection. Scroll to the Set PIN menu item. Confirm your selection. Enter the current PIN. Enter the new PIN.
  • Page 41 Telephoning with ease Locking the telephone Unlocking the telephone In the idle display: Scroll to the status message Telephone locked. Confirm your selection. Enter the current PIN. If necessary, confirm PIN. Note • If you make a mistake when entering your PIN: press the Escape key and start again from the beginning.

  • Page 42: Using The Directory

    Telephoning with ease Using the directory Using the directory The directory consists of a central and an individual section. It contains up to 1000 entries. The entries from the central section are displayed at each telephone. They can only be changed using the "Manager" administration tool. You can add and change individual entries in your directory.
  • Page 43 Telephoning with ease Using the directory Dialling an entry from the directory Press the "Directory" function key..Enter one or more first letters of the name until the desired subs- criber is shown. Lift the handset. The number is dialled. Notes •...
  • Page 44 Telephoning with ease Using the directory Saving redial numbers in the directory Press the "Redial" function key. Scroll to the desired entry, e.g. 0069123456. Confirm your selection. Scroll to the Directory entry menu item. Confirm your selection..Enter a name for this number. Save in the directory.

  • Page 45: Telephoning With Partners

    Telephoning with ease Telephoning with partners Telephoning with partners A partner (user) can be any internal subscriber to your telecommunications system. You can have partner keys set up. These can be display keys or other function keys → p. 55). The display or the LEDs in the function keys provide information about the activities of each partner.
  • Page 46 Telephoning with ease Telephoning with partners Calling partners Press the key for the desired partner. Lift the handset. Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the partner key. Lift the handset. Information about partners on display keys The following information is shown in the display fields.

  • Page 47: Logging Into Another Telephone (Hot Desking)

    Telephoning with ease Logging into another telephone (Hot Desking) Logging into another telephone (Hot Desking) Hot Desking enables you to log in at another telephone. The telephone accepts your internal extension number and the settings of your normal telephone (e.g. directory and assignment of the function keys).
  • Page 48 Telephoning with ease Logging into another telephone (Hot Desking) Logging in to the telephone You can log into every other telephone if you have set a corresponding PIN. At another phone: Press the "Menu" function key. Scroll to the Login menu item. Confirm selection.

  • Page 49: Customising Your Telephone

    Customising your telephone Setting audio, contrast and language Customising your telephone Setting audio, contrast and language You can modify various audio settings and the display contrast to suit your require- ments. You can change the language for the text display via the language setting. You can deactivate the ring tone.
  • Page 50 Customising your telephone Setting audio, contrast and language Setting the acoustics and contrast You can quickly modify the display and tones of your telephone to suit changing envi- ronmental conditions (e.g. sun dazzle, loud repair work). Press the "Menu" function key. Scroll to the Settings menu item.
  • Page 51 Customising your telephone Setting audio, contrast and language Set handsfree Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Audio menu item. Confirm your selection. Scroll to the Audio / Contrast menu item. Confirm your selection.
  • Page 52 Customising your telephone Setting audio, contrast and language Specifying the language Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Audio menu item. Confirm your selection. Scroll to the Language menu item. Confirm your selection.

  • Page 53: Assigning Functions/Call Numbers To Keys

    Customising your telephone Assigning functions/call numbers to keys → Assigning functions/call numbers to keys Functions ( p. 73) which you often use can be assigned to display and function keys. Call numbers can be assigned as destinations to display keys. You can then execute the functions or dial the phone numbers simply by pressing the key.
  • Page 54 Customising your telephone Assigning functions/call numbers to keys Assigning destinations to keys You can assign personal call numbers which you have stored in the directory to dis- play keys. Press the "Menu" function key. Scroll to the Directory menu item. Confirm your selection.
  • Page 55 Customising your telephone Assigning functions/call numbers to keys Function keys with an LED Your telephone has 6 programmable function keys with LED indication. The LED shows you the current status of the key function, e.g. you can see whether the corre- sponding function is turned on or off.
  • Page 56 Customising your telephone Assigning functions/call numbers to keys Labelling function keys All function keys are pre-assigned with frequently used functions as a default. Next to the rows of function keys, you can insert corresponding labelling strips. These can be found on the accompanying sheet. If you change the assignment of the function keys, you can use the spare legend strips on the sheet (for entries in handwriting).

  • Page 57: Changing General Settings

    Customising your telephone Changing general settings Changing general settings You can specify how your telephone normally establishes a connection. This inclu- des all settings that help you to telephone more conveniently: e. g. automatic hands- free when calling. You can set the telephone to indicate another call while telephoning (call waiting). You can specify whether a call number is passed to the call partner.
  • Page 58 Customising your telephone Changing general settings Internal Auto-Answer If you switch on this function, your telephone automatically accepts all internal calls. On receiving a call, you hear a short attention tone and you can then speak in hands- free mode to the caller immediately without pressing any key and without picking up the handset.
  • Page 59 Customising your telephone Changing general settings Number presentation You can specify whether a call number is passed to an external call partner. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your selection.
  • Page 60 Customising your telephone Changing general settings Direct dial When you set this function to "off", you can first type in a whole call number and then dial it as a block. You can then check the call number again and correct it if neces- sary.
  • Page 61 Customising your telephone Changing general settings Exit menu. The new setting has been saved. Switch on call waiting Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your selection. Scroll to the Call waiting menu item.
  • Page 62 Customising your telephone Changing general settings Date/Time* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Date / Time menu item. Confirm your selection. Scroll to the menu item whose settings you want to change, e.g. Hour. Press the left or right arrow to increase or decrease the selected settings, e.g.
  • Page 63 Customising your telephone Changing general settings Change group membership* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Group membership menu item. Confirm your selection. Scroll to the group for which you want to change your membership, e.g. Ser- vice.

  • Page 64: Ip-Specific Settings

    Customising your telephone IP-specific settings IP-specific settings The IP-specific settings are usually carried out by your system administrator. An overview of possible settings and procedures in the case of faults is listed below. → If no gatekeeper is found on automatic search run ( p.
  • Page 65 Customising your telephone IP-specific settings If no gatekeeper is found during an automatic search If the automatic search for a gatekeeper has been unsuccessful, the display on your telephone will show "..Searching Network.." permanently. You now have the option of selecting a gatekeeper from the gatekeeper list, provided there are entries in it: Scroll to the Gatekeeper list menu item.
  • Page 66 Customising your telephone IP-specific settings Blocking the Web browser* Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC. Proceed as follows to block access: Press the "Menu"...
  • Page 67 Customising your telephone IP-specific settings Changing the PIN to enable the Web browser Press the "Menu" function key. Scroll to the Security menu item. Confirm selection. Scroll to the Change PIN menu item. Confirm selection. Enter the current PIN (default setting: "0000"). Scroll to the New PIN menu item.

  • Page 68: Add-On Equipment

    Links are base inserts for T3 telephones. You can connect two links to the T3 Classic at the same time. The T3 IP Classic has one slot for links.

  • Page 69: The Dss Module

    Add-on equipment* The DSS Module The DSS Module A DSS module has 36 keys, which your system administrator can assign according to your preferences. (DSS = Direct Station Select). The following options are availa- ble to you: • Phone numbers of your partners •...

  • Page 70: Headset

    Add-on equipment* Headset Headset You can connect a headset via a headset or AEI/Headset link to your telephone (the latter only for IP telephone). Before making a call using the headset, you have to activate it in the menu. → Activating headset ( p.
  • Page 71 Add-on equipment* Headset Activating headset You have to have inserted a suitable link and connected a headset. Activate usage of this headset here. Press the "Menu" function key. Scroll to the Headset menu item. Confirm selection. Whether you can use a connected headset or not is displayed on the right-hand side of the highlighted line.
  • Page 72 Add-on equipment* Headset Headset - making a call Enter the desired call number on the telephone. Press the "Handsfree/Monitoring" function key. The LED next to the function key starts to flash. You can speak with your desired call partner as soon as they answer your call.

  • Page 73: Consult The Manual As Required

    Consult the manual as required Telephone functions and symbols Consult the manual as required Telephone functions and symbols All the functions that you can assign to display keys are shown in the table. This table is also useful if you want to know the meaning of a symbol. Call list The call list contains all the calls you have not answered.
  • Page 74 Consult the manual as required Telephone functions and symbols Group announcement Paging the associated group. Intercom Creates an intercom connection to the associated subscriber. Both telephones are set to handsfree. Automatic handsfree for incoming call Your telephone automatically answers an internal call handsfree. Headset activate/deactivate Switches a connected headset on or off.

  • Page 75: Symbol Table

    Consult the manual as required Symbol table Symbol table The numeric keys can also be used to enter letters and numbers, e.g. for names in the directory. Your telephone switches automatically to entry of letters and numbers when this is necessary. A general description of how to enter characters can be found under Entering text →...

  • Page 76: Menu Overview

    Consult the manual as required Menu overview Menu overview You can find an overview of the menu structure of the T3 (IP) Classic below. The first three menu levels are shown. Deviations from the menu overview shown here may arise due to the released functions and the accessories used.
  • Page 77 Consult the manual as required Menu overview Menu line in basic ... down one menu ... down one menu menu level level Minute Logout Login...

  • Page 78: Troubleshooting

    Consult the manual as required Troubleshooting Troubleshooting Incorrect date and time are displayed → Set the correct time in the settings menu ( p. 62). The number of a caller is not displayed Call is transmitted without caller’s number, e.g. an analogue call, or the caller has switched off the caller ID function.

  • Page 79: Index

    Index Index Account code Acoustic signal Action, cancelling Additional functions Anonymous Answering a call Answering machine Asterisk 49, 50 Audio Automatic connection Basic principles Block dialling Blocking Busy Call diversion to Call during programming procedure Call for partner, answering Call list Call list, calling back Call list, deleting Call list, symbols...
  • Page 80 Index Commissioning, IP telephones 25, 26 Conference Conference, connecting partners Conformity 10, 24, 25 Connecting Connecting the telephone Consultation 49, 50 Contrast Cutting into another call Date Date / Time Deactivating a diversion Deleting registration 20, 54 Destination key Dialling from the direc. Dialling with DSS module Direc., editing entry Direc., new entry...
  • Page 81 Index Finding a gatekeeper Follow me here Forward unconditional Forward, deactivating 24, 25 Forwarding Forwarding a call Function keys, possible functions Functions Functions onto keys Fwd uncond. Fwd. uncond. Fwd. uncond. after time Fwd. uncond. for Fwd. uncond. group call Fwd.
  • Page 82 Index License Light emitting diodes Links Lock Locking telephone Logging in Logging out Logging out from the telecommunications system Logging out the telephone from the telecommunications system Login Logout Lower case letters 11, 76 Menu Monitoring Mute Names, searching for Notes, important Notes, important chapters Open Source...
  • Page 83 Index Ringing tone Ringing, deactivating Second call Set handsfree Settings Settings, IP Settings, modifying Several connections State Status Status messages Switching between calls Switching between parties Symbols Symbols, call list Taking over a telephone Telephone functions Telephone systems for your telephone Telephoning made easy Time 24, 25...
  • Page 84 60326 Frankfurt am Main Telefon 0 800 266 - 10 00 0 800 266 - 12 19 infoservice@avaya.com © 2006 All rights reserved for Avaya Inc. and Avaya GmbH & Co. KG. 4.999.106.399 · 06/06 · IPO/3.2 · en avaya.de...

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