Page 1 IP Telephony Contact Centers Mobility T3 (IP) Comfort Services connected to Integral 5 User’s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie...
Page 2: Table Of Contents
Familiarize yourself with your telephone Contents Important notes ... 4 Your T3 (IP) Comfort at a glance ... 9 All keys at a glance ... 10 Basic rules of operation ... 11 Putting the telephone into service (T3 IP only) ... 15 Making calls as usual Answering calls ...
Page 3 Contents Menu overview ...131 Troubleshooting ...134 Index ...135...
Page 4: Familiarize Yourself With Your Telephone
Familiarize yourself with your telephone Which systems can you connect your telephone to? Important notes This telephone is only intended to be connected to Avaya PBX systems. It must not be connected directly to a PSTN. Declaration of conformity (T3) We, Avaya GmbH &...
Page 5 TION TO THE GENERAL LICENSE TERMS, THE FOLLOWING LICENSE TERMS AND RESTRICTIONS APPLY TO THE PRODUCT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User.
Page 6 55 Communication Server. In this menu you can also view, for example, the type, catalogue number and software version. Which system is your IP telephone connected to? (T3 IP) You can tell which Avaya telephone system your telephone is connected to as fol- lows: When logging in for the first time: If your telephone is connected to the Integral 5, a log-in window appears first in which you can enter your extension number and PIN.
Page 7 Important notes Repairs The telephone set may only be opened or repaired by qualified technicians. Do not open the telephone yourself. This could otherwise result in damage to the telephone, making it inoperable. What you should definitely read You should definitely read the following sections. These sections explain all the parts of your telephone.
Page 8 To prevent these substances from spreading in our environment and reduce the pollution of natural resources, you can also take part in the Avaya take-back scheme for waste equipment. Under this scheme, the materials in the waste equipment will be recovered in a proper pro-...
Page 9: Your T3 (Ip) Comfort At A Glance
Your T3 (IP) Comfort at a glance Your T3 (IP) Comfort at a glance Display Level-switching key for display keys Clear key Arrow keys for navigating within the display OK key Escape key Cover with alpha keypad underneath Digit keys with letters...
Page 10: All Keys At A Glance
Familiarize yourself with your telephone All keys at a glance All keys at a glance Digit keys with letters: For dialling call numbers and entering codes. The alphabetic labelling allows you to dial with letters (vanity numbers). Star and hash: For special functions Escape: Ends the current connection during a call, and also cancels entries (the next higher menu level then appears on the display).
Page 11: Basic Rules Of Operation
The 10 display keys can be assigned different functions. You can read the current function of each key on the display. Familiarize yourself with your telephone → p. 131).
Page 12 • Status messages where applicable Status messages When required, your telephone will display additional text in the idle display. This happens when there is important information for you (e.g. new entry in the call list) or you have activated special functions (e.g. "Divert to").
Page 13 • The destinations on the keys in level two and higher correspond to the entries in your individual phone book. All entries are automatically assigned to the display keys, starting with code 900. • Avaya Service can change the number of levels for the display keys (max. 8). Familiarize yourself with your telephone...
Page 14 The letter Á will be shown in the display. Note • If you have a telephone with an unprinted alphanumeric keypad ( must place a keypad template over the alphanumeric keypad. The appropriate let- ters and symbols are printed on the template.
Page 15: Putting The Telephone Into Service (T3 Ip Only)
Please read and follow the following instructions regarding the commissioning of an Putting the telephone into service (T3 IP only) IP telephone. Contents Inhalt Connecting the telephone and logging in (T3 IP only) ( Modifying language for the log-in procedure and IP settings ( Logging off from telephone ( Note →...
Page 16 After connecting the unit to the LAN (Local Area Network) and to the power supply (only if the telephone is not powered via the LAN), the telephone software will first be activated and after that a search for a gatekeeper (responsible for access authorisa- tion) will start automatically.
Page 17 Logging off from telephone When you want to log off from the telephone again: Press the "Menu" function key. Scroll to the Log off menu item. Confirm your selection. You are now logged off from this telephone. Another user can now log on.
Page 18 If another subscriber within your system receives a call, you can divert the call to your phone (pick-up call). It is also possible to answer calls using the handsfree key and then to telephone with the receiver on-hook. You can set your telephone to activate handsfree mode automatically when it recei- ves an internal call.
Page 19: Making Calls As Usual
→ keys ( p. 78)): A partner is being called. Press the display key or function key for the partner being called. Your telephone rings. Lift the handset. Call during a conversation (second call) You are on the phone. Someone else calls you. You hear a single ring tone. The cal- ler is shown as the top item on the menu.
Page 20 Answering calls Call during a programming procedure You receive a call but want to finish what you are doing on your telephone first. You are programming your phone. A call arrives. Scroll to the Place call on hold menu item.
Page 21: Calling Someone
Direct access tone dialling (DTMF) ( Note • Many telephone systems require a special dial code to be dialled for external calls, the so-called external line code. Sometimes a short pause, known as the dial pause, has to be inserted after this. You can obtain more information from your telephone system administrator.
Page 22 Making calls as usual Calling someone Making calls within your telephone system Enter the call number. Lift the handset. Notes • You can, of course, lift the receiver first and then dial the number. However, in this case you will not be able to correct an input error.
Page 23 Calling someone Presenting yourself with specified call numbers If your system is configured to do so, every time you make an outside call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP).
Page 24 The dialled connection is busy. The callback menu item appears in the menu. Press the "Callback" function key. Replace the handset. Your telephone rings as soon as the other line is free. Lift the handset when your telephone rings +The other line is called automatically via the telephone system.
Page 25 Note • Cut-in is only possible within your system. It must be enabled for your telephone and the target telephone. Consult Avaya Service if necessary. • Ending the cut-in: replace the handset or press the Escape key.
Page 26 Making calls as usual Calling someone Anonymous call Lift the handset. Scroll to the Anonymous callmenu item. Confirm anonymous calling. Your number will not be transmitted to the called party for your next external call. Note • Anonymous calling must be supported by your network operator. Direct access tone dialling (DTMF) Digit key operations are automatically transmitted as tones during an existing exter- nal call.
Page 27 Establishing several connections You can accept another call while you are already making a call (Second call Establishing several connections → p. 86)). You can speak with several parties alternately and switch back and forth between them as desired. You can speak with two callers simultaneously (three-party conference). You can include a new participant directly in the conference or call via "Refer-back"...
Page 28: Establishing Several Connections
Making calls as usual Establishing several connections Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer-back"...
Page 29 Establishing several connections Forwarding a second caller If you receive a call during an existing call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the additional caller. The first cal- ler is now on hold and cannot hear your other conversation.
Page 30 Making calls as usual Establishing several connections Conference - connecting a party to a call using refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The opposite party is put on hold. Enter number of second conference participant. You can set up the conference once you are connected to this subscriber.
Page 31 Making calls as usual Establishing several connections Conference, ending During the conference: All participants: Replace the handset.
Page 32: Making Calls Without The Handset
Making calls as usual Making calls without the handset You can activate the loudspeaker of your telephone in order to hear the caller without Making calls without the handset having to use the handset. You can also make a call using the handsfree function. You do not need to pick up the receiver in that case.
Page 33 Making calls without the handset Listening to the opposite party over the loudspeaker (monitoring) While telephoning with the handset off-hook: Press the "Monitoring/Handsfree" function key (LED goes out). You can then hear the caller through the built-in loudspeaker. Note • The desired loudspeaker volume can be set using the keys "+ und "-. •...
Page 34 Here are a couple of simple tips: • If the receiver is not on the hook, the "Handsfree/monitoring" function key toggles between call monitoring (LED on), handsfree (LED flashing) and normal telephone operation (LED off). None of these will end the call.
Page 35: Making Calls With Ease
Using the call list Making calls with ease If you do not answer an external call, the caller’s number will be stored in the call list Using the call list together with the time and date of the call. You can display this list at any time and return calls to the subscribers entered in it.
Page 36 Day and time of last call 2* The caller called twice Caller and the number they called In the case of a call diversion to your telephone: Caller and the number of the telephone which has diverted → p. 51) into the directory.
Page 37 Using the call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Lift the handset. Notes • If both the name and number of the caller are stored in the phone book, the name of the caller will be shown in the call list instead of the number.
Page 38 Making calls with ease Using the call list Deleting entries automatically You can set call list entries to be deleted automatically after a certain time. You can protect individual entries from being deleted. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.
Page 39 Using the call list Additional entries in the call list You can set additional entries to be made in the call list. • Internal calls which you do not take: Menu: Settings > Applications > Int. call list " • Conversations you have had with external callers: Menu: "Settings >...
Page 40: Routing Calls
You can arrange to have incoming calls signalled on both your own phone and another, external phone, e.g. your GSM mobile. This is called twinning. You can also set up and change all call diverts from outside the telephone system. Inhalt...
Page 41 • You can also press an appropriate destination or partner key instead of entering the call number. • Caution: You can set up call numbers for which your telephone rings even when you have activated "Call diversion to, immediately" (note in the Call filter list ( p.
Page 42 Confirm selection. Enter the internal number of the subscriber for whom you want to set up call routing to your own telephone, e.g. from 1234. Scroll to the immediately (after time, on busy) menu item. Confirm selection. The following status appears in the display Route from 1234-.
Page 43 Confirm your selection. Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone, e.g. from 1234. Accept the entry. Enter the internal or external call number of the subscriber to whom the calls are to be diverted, e.g.
Page 44 Making calls with ease Routing calls Signalling calls on two telephones (twinning) Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu item. Confirm selection. Enter the external line code (usually "0") and external number of the phone you want to ring when a call is received, e.g.
Page 45 Changing call divert/twinning remotely* You can call your telecommunications system from outside to set up or change call diversion or twinning for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialling. Calling the telecommunications system (telecommunications system connec- tion) system, e.g.
Page 46 They will also tell you the number to dial for remote settings access. • If you have a telephone system with a multi-port connection, dial the MSN number for remote settings access directly. You can get this from the Service department.
Page 47 Confirm your selection. The status indication Bundle 1 to ... appears in the display. Note • Call diversion takes place at the exchange. Internal users can telephone without hindrance. • The cost of the diverted call is allocated to the subscriber who activated the diver- sion.
Page 48: Using The Phone Book
You can store up to 100 individual numbers with names in your personal phone book; these will only be available from your telephone. You can then dial these num- bers quickly and easily. You can modify personal phone book entries yourself.
Page 49 Note • It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. • If you want to enter an internal number, you must select and confirm the Inter- nal call number menu item before making the entry.
Page 50 Making calls with ease Using the phone book Editing entries in the phone book Press the "Phone book" function key..Enter one or more first letters of the name until the desired subscriber is shown. Confirm your selection. Scroll to the Edit menu item. Confirm your selection.
Page 51 Note • It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. • If you want to enter an internal number, you must select and confirm the Inter- nal call number menu item before making the entry.
Page 52: Setting Reminders (Appointments)
Making calls with ease Setting reminders (appointments) You can have your telephone remind you of important appointments. You can enter Setting reminders (appointments) and be reminded of up to three appointments. You can select whether you want to be reminded once, on several days or every day.
Page 53 Setting reminders (appointments) Viewing an appointment Press the "Appt." function key. All the set appointments will be shown. Entering an appointment for today Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection.
Page 54 Making calls with ease Setting reminders (appointments) Entering a one-off appointment Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. minutes" with no spaces, e.g. "04081450" for 4 August at 14:50 hrs. Scroll to a standard text if required.
Page 55 Setting reminders (appointments) Entering a recurring appointment Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Scroll to the Recurring appointment menu item. Confirm your selection. You are shown all the days of the week in abbrieviated form for which the recurring appointment applies.
Page 56 Making calls with ease Setting reminders (appointments) Switching off appointment signal Your telephone reminds you with a signal tone at the set appointment time. Scroll to the corresponding appointment, e.g. Appointment 1 A message text will appear if one has been entered.
Page 57 You can view the charges for the most recent call. All call charges incurred since the last reset are stored and totalled in your telephone system for each user. You can examine the charges for each user and each line separately.
Page 58: Viewing Charges
Making calls with ease Viewing charges* Viewing the charges for the last call* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Viewing the total charges for a subscriber* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection.
Page 59 Viewing charges* Deleting call charges* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Select the charge display you want to clear: e.g. scroll to the Total charges menu item. Load the charge display. Scroll to the Delete call charges menu item. Delete the charges.
Page 60: Locking The Telephone
Making calls with ease Locking the telephone You can protect your telephone against unauthorized use by locking it with a PIN Locking the telephone (personal identification number). You can enter this PIN yourself and change it at any time. The following functions are still available when the phone is locked: •...
Page 61 Scroll to the Lock telephone menu item. Confirm your selection. The telephone is now locked. Note • If your telephone is locked, you will hear a special dial tone ( Unlocking the telephone On the idle display: Scroll to the status message Phone locked.
Page 62 Text messages can only be received by telephones equipped with a display. A maximum of 10 messages can be accepted. You can also make announcements to subscribers in your telephone system via the loudspeakers fitted in the telephones. You can address individual subscribers, a sel- ected group or all subscribers.
Page 63: Sending And Receiving Messages
Sending and receiving messages Viewing and deleting received text messages Scroll to the message in the status menu. You will be shown the sender and the message, e.g. Miller: Coffee. Delete the message. Note • An alert tone sounds when a message arrives. •...
Page 64 Making calls with ease Sending and receiving messages Selecting prepared text message and sending to all subscribers Press the "Message" key. Prepared messages will be displayed. Scroll to the desired text, e.g. Meeting. Confirm your selection..Change or add to the message in the usual way if required e.g. to include a name or time.
Page 65 • When you want to make an "Announcement to all subs.", you can also simply press the "Announce" function key and make your announcement. Announcement to called subscriber You call an internal subscriber. Their telephone rings. Press the "Announce" function key. You can now make your announcement. Note •...
Page 66: Outside Business Hours (Night Service)
Making calls with ease Outside business hours (night service)* You can activate a desired night service at any time. The system can activate night Outside business hours (night service)* service automatically at programmed times. Press the "Menu" function key. Scroll to the Night service menu item. Confirm your selection.
Page 67 These can be display keys or other function keys ( . The display or the LEDs in the function keys provide information about the activities of each partner. You can set your telephone to sound a short tone whenever one of your partners receives a call (partner beep). Inhalt Contents →...
Page 68: Telephoning With Partners
Lift the handset. Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the partner key and wait until your telephone rings. Lift the handset. Information about partners on display keys The following information is shown in the display fields.
Page 69 Telephoning with partners Activating partner beep Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Partner beep menu item. Confirm your selection. All partner indications in the display that have partner beep activated will flash: The name and a bell appear alternately.
Page 70: Customizing The Telephone
Customizing the telephone Setting audio, contrast and language Customizing the telephone You can modify various audio settings and the display contrast to suit your require- Setting audio, contrast and language ments. You can deactivate the ring tone. You can change the language for the text display via the language setting. The available languages are English, French and German.
Page 71 Setting audio, contrast and language Set contrast You can quickly modify the display of your telephone to suit changing environmental conditions (e.g. sun dazzle). Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display / Acoustics menu item.
Page 72 The new settings have been saved. Note • You can access the acoustics and contrast menu directly from your telephone’s basic status using the "+" und "-" keys. • If you want to reset the acoustic and contrast settings to the as-supplied status,...
Page 73 Level 2: Quiet or long-distance connection Level 3: Loud connection, purely digital or internal connection Level 4: When you have connected an additional loudspeaker. • Level 3 is normally the best setting if you are using your telephone’s built-in loudspeaker. Do not disturb If you do not wish to be disturbed, you can temporarily deactivate the ringing tone.
Page 74 Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Language menu item. Confirm your selection. The currently set language is highlighted. Select the desired language. Exit menu. Your telephone will reset itself. All display texts will now be in the selected language.
Page 75 You can assign partners to display keys or other function keys. The display or LEDs, if present, will then inform you about the telephone status of each partner. Inhalt...
Page 76: Assigning Functions/Phone Numbers To Keys
Displaying the key assignment You can view on your telephone display which function, destination, partner or line has been assigned to any key of your telephone or of your DSS module. Press the "Menu" function key. Scroll to the Settings menu item.
Page 77 • The first entries in your individual phone book (from destination number 900) are automatically assigned to display keys ( second level) are thus "filled". • If the number of levels with display keys is not sufficient, please consult Avaya ser- vice. Assigning lines to keys Press the "Menu"...
Page 78 Assigning partners to keys You can assign partners to keys. The LED, if present, shows you the status of their telephone. You will have even more information on their telephone status if you allo- cate them to a display key ( Press the "Menu"...
Page 79 Flashing: new entries On: call diversion is active On: active On: set Flashing: expired Flashing: message received On: night service active On: Phone locked On: telephone in programming mode On: function on Flashing quickly Flashing slowly Flashing slowly Flashing quickly Flashing slowly...
Page 80 Customizing the telephone Assigning functions/phone numbers to keys Labelling function keys By default all function keys are pre-assigned with frequently used functions. You can insert the labelling strips next to the corresponding rows of function keys, . These can be found on the supplied sheet.
Page 81 For each call you can view the number dialled by the caller. You can set up your telephone so that it does not ring for group signalling, e.g. gene- ral call. You can define exceptions to "Do not disturb".
Page 82: Changing General Settings
Customizing the telephone Changing general settings Automatic handsfree after dialling When you call an external subscriber: you can set your telephone to switch automa- tically to handsfree. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.
Page 83 Exit menu. The new setting is saved. Note • You can choose between 0, 3, 5 or 10 redials. • If the setting is "0", the Auto. redial menu item is removed. Customizing the telephone → p. 24): you set here how often dialling is to...
Page 84 • You can select times of 15, 30, 60, 90 or 120 seconds. Automatic handsfree when called If you switch on this function, your telephone automatically accepts all internal calls. On receiving a call, you hear a short attention tone and you can then speak in hands- free mode to the caller immediately without pressing any key and without picking up the receiver.
Page 85 If necessary, press the key for the required setting several times: • off, to switch the number display off completely, • own, to send your internal extension number (e.g. 7505-12) • Master, to send only your company telephone number (e.g. 7505-0). Exit menu. The new setting has been saved. Note •...
Page 86 Customizing the telephone Changing general settings Direct dial When you set this function to "off", you can first type in a whole call number and then dial it as a block. You can then check the call number again and correct it if neces- sary.
Page 87 • The code number can also be displayed during an external call. Extended call display You can set your telephone to always display not only the caller’s number or name but the number which they dialled. This tells you whether the caller wants to speak to service or the workshop, for example.
Page 88 Changing general settings VIP call (pager)* If a VIP call (pager) has been set up for your telephone: you can temporarily remove calls from the VIP call signalling. Calls are no longer signalled, e.g. on a pager or log- ged.
Page 89 Confirm your selection. Scroll to the General call menu item. An on/off indication on the right hand side of the window shows whether your telephone will ring in the case of a general call (on) or not (off). Switch general call on or off. The new status is displayed.
Page 90 Customizing the telephone Changing general settings Headset - enabling/disabling use* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Headset menu item. Confirm your selection.
Page 91 Changing general settings Headset - receiver volume* You can change the default setting for headset volume independently of the volume of your telephone. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item.
Page 92 Customizing the telephone Changing general settings Headset - side tone / wake-up tone* For headsets which have "side tone" implemented internally, it is recommended to switch this function off here. Otherwise, you will hear your voice too loud or doubled in the headset earphone.
Page 93 Changing general settings Selecting alphanumeric keypad* If your telephone has a keypad with nothing printed on the keys, you can place one of the three lettering templates provided over the keypad. When the telephone is put into commission, letters will automatically be assigned to the keys. Here you can sel- ect the lettering scheme which will be used for this.
Page 94 The call between the external party and the internal subscriber to whom you forwar- ded the caller comes to an end. The internal subscriber hangs up. The ringing tone for internal calls sounds on your telephone. The caller’s number is shown on the display, e.g. Callback 0896266661.
Page 95 • The call filter list contains up to 10 entries. • You can set up a special ringtone for calls from numbers on the call filter list (VIP → ringtone ( p. 72)). Customizing the telephone → p. 41) you also set up "Do not...
Page 96: Settings For Your Telephone System
Customizing the telephone Settings for your telephone system You can perform many of the settings for your telephone system from your T3 Com- Settings for your telephone system fort telephone The settings apply to all the telephones in your system: External callers can often reach your company using various different numbers.
Page 97 • An answering station is not absolutely essential. • If no answering station is allocated to the number, a general call takes place. • All exchange lines can be assigned to one telephone as the sole answering sta- tion. • You can also simply press the corresponding line key instead of entering the line number.
Page 98 Settings for your telephone system Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day. Here, you can set up special answering stations for night service.
Page 99 Settings for your telephone system Call forwarding* Up to three call forwarding destinations can be set up for each exchange line. Call forwarding takes place after a set time when a answering station is called via the exchange line. Press the "Menu" function key.
Page 100 Customizing the telephone Settings for your telephone system Second call barring* Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the System functions menu item. Confirm selection. Scroll to the Second call barring menu item.
Page 101 Settings for your telephone system Date / time Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the System functions menu item. Confirm your selection. Scroll to the Date / Time menu item.
Page 102 Customizing the telephone Settings for your telephone system Traffic statistics* You can retrieve statistical information for your telephone. Press the "Menu" function key. Scroll to the Traffic statistics menu item. Confirm your selection. Information about calls since data was last deleted will be shown.
Page 103 IP-specific settings The IP-specific settings are usually made by Avaya Service or your telephone IP-specific settings system administrator. The following contains an overview of possible settings and procedures to follow in case of error. Inhalt Contents If the automatic search does not find a gatekeeper (T3 IP only) ( →...
Page 104: Ip-Specific Settings
OK key. Another option is to pull out the power supply plug and when reinserting press the star key (*) until the telephone’s idle display appears. You can then view various set- tings for IP (Internet Protocol).
Page 105 IP-specific settings Blocking the web browser Your telephone has been released in order for Avaya Service or your PBX system administrator to be able to access your telephone and adjust certain settings via a web browser on a PC. Proceed as follows to block access: Press the "Menu"...
Page 106 Customizing the telephone IP-specific settings Changing the PIN to enable the web browser Press the "Menu" function key. Scroll to the Safety (Security) menu item. Confirm your selection. Scroll to the Change PIN menu item. Confirm your selection. Enter the current PIN (default setting: "0000").
Page 107 IP-specific settings Registering a CTI application* In order to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the "Menu" function key. Scroll to the Security menu item. Confirm your selection.
Page 108: Auxiliary Devices
Auxiliary devices* Links* Auxiliary devices* A special advantage of your telephone is the flexible link concept that allows you to Links* expand your basic telephone with a wide variety of links. Links are base inserts for T3 telephones. You can connect two links to the T3 Comfort at the same time. The T3 IP Comfort has only one slot for links.
Page 109 • Telephones with hardware level 1 do not have "T3 IP II" marked on their label. V.24 interface: For connecting the Avaya Com4Tel or a V.24 interface: For connecting the Avaya Com4Tel or a PC X/Y interface: For connecting DSS modules, and, in com- bination with a headset, the KonfTel, a second handset, or a logger.
Page 110: The Dss Module
Auxiliary devices* The DSS module A DSS module has 36 keys, which Avaya Service can assign according to your pre- The DSS module ferences. (DSS = Direct Station Select). The following options are available to you: • Call numbers of your partners •...
Page 111 The DSS module Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber. The LED indicates whether the connection is free or busy. Connection Free Call External call Busy Note • Instead of lifting the handset to start with, you can also press the DSS key for the desired subscriber first and then lift the handset (dialling with handset on-hook).
Page 112: Headset
Continuing a handset call with the headset ( Ending the headset call and disconnecting ( Headset - making a call ( Headset - setting monitoring/handsfree on the telephone ( Note • The links only properly support those headsets which have been approved by Avaya.
Page 113 Replace the handset if necessary. Headset - making a call Enter the desired call number on the telephone. Press the "Handsfree / monitoring" function key. The LED next to the function key starts to flash. You can speak with your desired call partner as soon as they answer your call.
Page 114 Auxiliary devices* Headset Headset - setting monitoring/handsfree on the telephone You can switch on monitoring on the telephone or handsfree calling via the tele- phone while you are telephoning with the headset. Switching on monitoring Scroll to the Monitoring on menu item.
Page 115 Available functions include checking guests in and out, viewing guest charges, disabling direct inward dial to rooms, waking up guests, etc. You can also hook up a printer to the telephone system for printing out charge reports and wake-up requests.
Page 116: Extras For Your Telephone
The guest can only incur charges up to the amount specified in the telephone system. Others guests cannot use their room telephones to call this guest directly, but must be connected via the switchboard.
Page 117 Scroll to the desired language, e.g. English. Confirm your selection. The guest is checked in. The menu displays on the guest telephone and the voice announcements of a voice mail box (if any) will be in the selected language. Note •...
Page 118 Enter the room number, e.g. 101. Confirm your selection. The connection to the guest’s voice mail box is esta- blished. The voice mail box can be transferred to another telephone in the usual way (Call → forwarding ( p. 28)).
Page 119 Press the "Exit" key. The DSS module returns to displaying the calling status of the room telephones. "Message" appears on the display of the room telephone. If the room telephone does not have a display, the LED for signalling a call will light up.
Page 120 Extras for your telephone Hotel functions* Direct dial to rooms* Disabling direct inward dial to rooms Press the "DDD" (Disable Direct Dial) key. Press the key for the desired room, e.g. 707. The key lights up. Press the "Exit" key. The DSS module returns to displaying the calling status of the room telephones.
Page 121 Press the Exit key. The DSS module returns to displaying the calling status of the room telephones. Note • If a guest-to-guest connection is disabled, this guest cannot be called directly by other guests, who must instead be connected via the switchboard. Extras for your telephone...
Page 122 • As soon as a guest reaches the charge limit, they hear a signal tone. They can still finish the present call, but cannot make any more external calls. A message that the guest has exceeded the charge limit appears on the reception telephone. • The charge limit is the same for all guests.
Page 123 • Using the printer, a log is kept of when the wake-up call was entered, when it was made, and when it was acknowledged (or not, after a certain time). • Wake-up times can also be entered by the guest himself at the guest telephone. Voice-controlled operation is described in the manual for the voice mail box.
Page 124: Look It Up Whenever In Doubt
Paging group For paging a group of subscribers within your system. Self-assignment Audible notification of calls on own telephone that are normally answered by other subscribers. External presentation Presents the call recipient of the next outgoing call with the stored number.
Page 125 Call pick-up from associated subscriber/from associated group Cutting yourself out of general call You can cut your telephone out of the general call. Refer-back to exchange You can put a connection to the exchange on hold. You can then make a new connection using the same B-channel.
Page 126 For routing calls from your telephone to another. Call routing to associated subscribers Follow me here For routing calls from another telephone to your own. Follow me here associated subscriber Call forwarding For automatically forwarding calls to another connection if you do not answer within a certain time.
Page 127 Temporary DTMF For enabling tone dial, e.g. for remote access to an answering machine. Appointment For having your telephone remind you of an important appoint- ment Appointment for associated subscriber Appointment for others For reminding other subscribers in your system of an appoint- ment.
Page 128: Messages On The Display
Prevent general call Your telephone is cut out of the general call. Cut out of hunt group You have cut your telephone out of the hunt group. Malfunction There is a malfunction e.g. in the line or in a connected prin- ter.
Page 129 When you want to forward a caller. Invalid Invalid: you have entered a call number - an unknown code, for example - that the telephone cannot dial. Dial pause For storing a dial pause, such as between area code and call number.
Page 130: Ring Tones And Handset Tones
Acknowledgement tone: confirms a new setting. Special dialling tone: sounds instead of a standard dial tone if night service or call diversion is active, or if the telephone is locked or do not disturb has been set up. Normal ring tone for external calls (example).
Page 131: Menu Overview
Appointm. for others > Last call Total subs. Total line Total call charges Euro -> Local currency > Lock telephone Setting up the PIN > Night service 1 Night service 2 Night service 3 Auto. menu > Display / Acoustics...
Page 132 Look it up whenever in doubt Menu overview Menu line in basic menu Traffic statistics Log out (T3 IP only) *) Further menu options will be displayed if the Service department has enabled you to program the corresponding functions: subscriber names, substitute terms, classes of service, system times, call bar groups, call bar numbers, software lock, auto.
Page 133 Look it up whenever in doubt Menu overview functions, paper format, charge display, advertising copy, charge threshold, charge factor, second call barring.
Page 134: Troubleshooting
An appointment is being signalled. A function does not work It is possible that the function first has to be enabled by Avaya Service. Telephone cuts off prematurely when programming No key has been pressed for about 60 seconds. This always terminates every pro-...
Page 135: Index
Index Index Action, cancelling 11 Additional functions 7 After-hours, night service 66 Alpha keypad 14, 93 Alphanumeric keypad 14, 93 Announcement 65 Anonymous call 26 Answering stations 97, 98, 99 Appointment signal, switching off 56 Appointment, deleting 56 Appointments 52 Appointments, entering 53, 54, 55, 56 Asterisk 7 Audible tones 130...
Page 136 Index Call list, additional entries 39 Call list, calling back 37 Call list, deleting 37 Call list, deleting automatically 38 Call list, preventing deletion 38 Call list, symbols 36 Call number, entering; IP 106 Call number, saving in a different location 50, 51 Call numbers on destination keys 77 Call numbers onto keys 75 Call numbers, entering 49, 51...
Page 137 Index Connecting the telephone 4 Contrast 70, 71 CTI application 107 Customer password 101 Cutting into another call 25 Date / time 12 Datum 101 Day service 97 Deactivating routing 44 Destination keys 23, 77 Dialling from the directory 49...
Page 138 Index Gatekeeper, entering manually 104 Gatekeeper, finding 16 Gatekeepers 16 General call 89 Handsfree 33 Handsfree, automatic 82, 84 Handsfree, headset 90 Headset 112 Headset volume 91 Headset, enabling use of 90 Headset, setting up 89 Hotel Functions 115 Hunt group 88 Icons 124 Idle display 12 Input, cancelling 11...
Page 139 Index Logging off, IP telephones 17 Login 16 Mailbox 63 Malfunctions 134 Memo 62 Menu 11 menu 98 Message 62 Message to guest 119 Message, writing 63 Messages 128 Messages, sending 63, 64 Monitoring 33 Monitoring, headset 90 MSN 19, 23, 36, 39 Mute 19 Names, searching for 49 Night service 66, 131...
Page 140 Side tone 92 Signal tone 73 Status 12 Status messages 12 Switch off route call 44 Switching between calls 28 Switching between lines 28, 29 Symbols, call list 36 System 6 Telephone functions 124 Telephone systems for your telephone 4, 6...
Page 141 Index Telephoning made easy 7 Text messages 63, 64 Three-way conference 29 Time 101 Tips, placement 6 Tone dialling 26 Traffic statistics 102 Twinning 44 Twinning, changing remotely 45 Unit diagram 9 Unlocking 61 VIP call 88 Voice mail box, hotel functions 118 Volume 72 Volume, headset 91 Wake-up tone 92...
Page 142 © 2007 All rights reserved for Avaya Inc. and Avaya GmbH & Co. KG. 4.999.105.993 · 06/07 · I5/R2.4 · en Avaya GmbH & Co. KG Kleyerstraße 94 D-60326 Frankfurt am Main (Germany) 0 800 266 - 10 00 0 800 266 - 12 19...

This manual is also suitable for:

T3 ip comfort

Avaya T3 (IP) Comfort User Manual

Familiarize Yourself with Your Telephone

Making Calls as Usual

Making Calls with Ease

Customizing the Telephone

Auxiliary Devices

Extras for Your Telephone

Look It up Whenever in Doubt

Quick Links

Related Manuals for Avaya T3 (IP) Comfort

Summary of Contents for Avaya T3 (IP) Comfort

This manual is also suitable for:

Table of Contents