HP Pavilion TouchSmart 15 Maintenance And Service Manual
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HP Pavilion TouchSmart 15 Maintenance And Service Manual

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HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion TouchSmart 15

  • Page 1 HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 Advanced Micro Devices, Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Finding your hardware and software information ................. 6 Locating hardware ....................6 Locating software ...................... 6 Right side ..........................7 Left side ..........................8 Display ........................... 9 Top ............................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ......42 Component replacement procedures ..................42 Battery ........................43 Service door ......................45 Memory module ...................... 45 WLAN module ......................47 Optical drive ......................48 6 Removal and replacement procedures for Authorized Service Provider parts ....51 Component replacement procedures ..................
  • Page 9 Recovering using HP Recovery Manager ..............115 What you need to know ................115 Using the HP Recovery partition to recover a minimized image ....115 Using HP Recovery media to recover ............116 Changing the computer boot order ............116 Removing the HP Recovery partition ................

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Processors Processors are attached to the system board. Intel® Core® i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) ● Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) ●...
  • Page 12 Category Description Graphics Internal graphics: Intel graphics: Intel HD Graphics 4400 (Intel Haswell) Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel Core i7/i5/i3 3000-series processor) Intel HD Graphics (for use with Intel Pentium and Celeron processors AMD graphics: AMD Radeon HD 8610G ●...
  • Page 13 Audio and video HD audio Dual speakers Supports Nuance Voice Recognition HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software USB 2.0, M-jpeg...
  • Page 14 ● Intel Smart Connect Technology 4.1 Wireless display support (WiFi direct) External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card formats: Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ●...
  • Page 15 Category Description Supports the following batteries (battery is user-removable) 4 Cell battery - 41 Whr (2.8 AH) ● Security Security cable lock Intel IPT support Intel AT-p Ready support Operating system Preinstalled: Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit ●...

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.

  • Page 17: Right Side

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter light White: The AC adapter is connected and the battery is ● charged. Amber: The AC adapter is connected and the battery is ● charging. Off: The computer is using battery power. ●...

  • Page 19: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Records sound. Webcam light On: The webcam is in use. Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video.

  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 24: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Chapter 2 External component identification...

  • Page 25: Labels

    Component Description Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service door Provides access to the wireless LAN (WLAN) module slot and the memory module slots.
  • Page 26 Component Warranty period Model number (select models only) Component Serial number Product number Warranty period Model number (select models only) Revision number Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ●...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only.
  • Page 28 Item Component Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in Japan 719853-291 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in South Korea 719853-AD1 Textured island style black finish for use in Taiwan 719853-AB1...
  • Page 29 Item Component Spare part number Painted island style white finish for use in Portugal 720597-131 Painted island style white finish for use in Turkey 720597-141 Painted island style white finish for use in Greece 720597-151 Painted island style white finish for use in Saudi Arabia 720597-171 Painted island style white finish for use in Hungary 720597-211...
  • Page 30 Item Component Spare part number Power button board (includes cable) 732076-001 TouchPad button board (includes cable) 732078-001 Power connector bracket is available with the power connector, (spare part number 732067-001) Optical drive connector cable is available with the optical drive, (spare part number 732075-001) Audio/USB port 732077-001 Hard drive (does not include hard drive connector cable or hard drive rubber bracket):...
  • Page 31 Item Component Spare part number Intel Celeron 1007U DC HM76 1.5-GHz (2 MB L3 Cache, 1600MHz DDR3, 17 W) 737981-501 for use with Windows Standard. Intel Celeron 1007U DC HM76 1.5-GHz (2 MB L3 Cache, 1600MHz DDR3, 17 W) 737981-601 for use with Windows Professional Intel Core i3-3217U DC 1.8-GHz (3 MB L3 Cache, 1600MHz DDR3, 17 W) for use 737982-001...
  • Page 32 Item Component Spare part number Intel Core i3-3217U DC 8670M 1.8 GHz HM76 (1 GB L3 Cache, 1600MHz DDR3, 737984-501 17 W) for use with Windows Standard Intel Core i3-3217U DC 8670M 1.8 GHz HM76 (1 GB, L3 Cache, 1600MHz 737984-601 DDR3, 17 W) for use with Windows Professional Intel Core i3-3217U DC 8670M 1.8-GHz HM76 (2 GB, L3 Cache, 1600MHz DDR3,...
  • Page 33 Item Component Spare part number AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with 737141-001 FreeDOS and Ubuntu AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with 737141-501 Windows Standard AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with 737141-601...
  • Page 34 Item Component Spare part number For use only on computer models equipped with a graphics subsystem with Intel 732070-001 discrete memory For use only on computer models equipped with a graphics subsystem with Intel 732069-001 UMA memory Heat sink for use only on computer models equipped with a graphics subsystem with 734448-001 AMD UMA memory 19 W Heat sink for use only on computer models equipped with a graphics subsystem with...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 725617-001 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the 732080-001 screw kit, spare part number 732082-001) 15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare part number is 732083-001) In aluminum metal finish 732073-001...

  • Page 36: Miscellaneous Parts

    In raspberry finish 737169-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 714657-001 65 W HP Smart AC adapter (RC, V, 3-wire) 710412-001 90 W PFC adapter 4.5 mm 710413-001 90 W Smart AC adapter 4.5 mm 710414-001 Power cord (3-pin, black, 1.83-m):...
  • Page 37 Component Spare part number For use in South Korea 490371-AD1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 For use in South Africa 490371-AR1 For use in Israel 490371-BB1 For use in India 490371-D61 Screw Kit for non Touchscreens 732082-001 Screw Kit for Touchscreens...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 500 GB 5400 rpm, 9.5 mm 669299-005 500 GB 5400 rpm 7 mm 683802-005...
  • Page 39 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 714657-001 65 W HP Smart AC adapter (RC, V, EM, 3-wire) 717384-001 Intel Centrino Advanced-N 6235 WLAN module for use only on computer models in Japan...
  • Page 40 Spare part number Description 719853-051 Keyboard in black finish for use in France (includes keyboard cable) 719853-061 Keyboard in black finish for use in Italy (includes keyboard cable) 719853-071 Keyboard in black finish for use in Spain (includes keyboard cable) 719853-131 Keyboard in black finish for use in Portugal (includes keyboard cable) 719853-141...
  • Page 41 Spare part number Description 720597-151 Keyboard in painted island style pearl white finish for use in Greece (includes keyboard cable) 720597-171 Keyboard in painted island style pearl white finish for use in Saudi Arabia (includes keyboard cable) 720597-211 Keyboard in painted island style pearl white finish for use in Hungarian (includes keyboard cable) 720597-251 Keyboard in painted island style pearl white finish for use in Russian (includes keyboard cable) 720597-261...
  • Page 42 Spare part number Description 732066-001 Display panel cable (includes (includes webcam/microphone module cable and 2 rubber screw covers) 732067-001 Power connector cable (includes bracket) 732068-001 732069-001 Heat sink assembly for use only on computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 732070-001 Heat sink assembly for use only on computer models equipped with a graphics subsystem with...
  • Page 43 Spare part number Description 732089-501 System board Intel Core i3-4005U 8670M 1 GB (1.7 GHz DC BGA 15W) for use with Windows Standard. 732089-601 System board Intel Core i3-4005U 8670M 1 GB (1.7 GHz DC BGA 15W) for use with Windows Professional.
  • Page 44 Spare part number Description 734826-601 System board AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734827-001 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and Ubuntu.
  • Page 45 Spare part number Description 737169-001 Display enclosure in raspberry finish 737170-001 Touchscreen display 15.6 BV HD PRW in pearl white finish 737171-001 Touchscreen display 15.6 BV HD PRW in flyer red finish 737172-001 Touchscreen display 15.6 BV HD PRW in revolutionary blue finish 737173-001 Touchscreen display 15.6 BV HD PRW in regal purple finish 737174-001...
  • Page 46 Spare part number Description 737983-001 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHz DDR3, 17W) for use with FreeDOS and Ubuntu. 737983-501 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHz DDR3, 17W) for use with Windows Standard.

  • Page 47: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 48: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 49: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 51: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 53: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 54 Reset the battery lock (1) to the locked position. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 55: Service Door

    Service door Description Spare part number Service door is available with the plastics kit. 732079-001 Using a small Phillips screwdriver, loosen the service door screws (1) and (2). Lift the door (3). Slide the service door (4) forward to remove. Memory module Description Spare part number...
  • Page 56 Remove the battery (see Battery on page 43). Remove the service door (see Service door on page 45). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 57: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all 690020-001 computer models Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only 710418-001...

  • Page 58: Optical Drive

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 59 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 60 If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases.

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 62: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 725617-001 Display panel 15.6 in HD WLED BrightView flat panel...
  • Page 63 Remove the display bezel (6). Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard. Component replacement procedures...
  • Page 64 Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in Germany 719853-041 Textured island style black finish for use in France 719853-051...
  • Page 66 Description Spare part number Painted island style white finish for use in the United Kingdom 720597-031 Painted island style white finish for use in Greece 720597-041 Painted island style white finish for use in France 720597-051 Painted island style white finish for use in Italy 720597-061 Painted island style white finish for use in Spain 720597-071...
  • Page 67 Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Component replacement procedures...
  • Page 68 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.
  • Page 70 Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001 In sparkling black finish 732095-001...
  • Page 72 Remove the top cover: Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display.
  • Page 74 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board and cable (see Power button board on page...

  • Page 75: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005...
  • Page 76 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 Lift the front of the hard drive (1) and slide the hard drive (2) forward. Component replacement procedures...
  • Page 78 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive.

  • Page 79: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 732076-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 82 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel UMA processors. 4th generation Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and 732086-001 Ubuntu.
  • Page 86 Description Spare part number Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with FreeDOS and Ubuntu. 737986-001 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Standard. 737986-501 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Professional. 737986-601 Intel Core i5-4200U 740M 2 GB (1.6 GHz DC BGA 15W) for use with FreeDOS and Ubuntu.
  • Page 87 Description Spare part number AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734826-601 Professional. AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and 734827-001 Ubuntu. AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734827-501 Standard.
  • Page 88 Description Spare part number AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-501 Windows Standard. AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-601 Windows Professional. AMD A10-5745M 8670M (2.9GHz/2.1GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use 734824-001 with FreeDOS and Ubuntu.
  • Page 89 Fan (see Heat sink assembly on page ● Heat sink assembly (see Heat sink assembly on page ● Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable Component replacement procedures...
  • Page 90 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 91 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Component replacement procedures...
  • Page 92 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 94 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 96 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink assembly for use only on computer models equipped with a graphics subsystem with 732070-001 discrete memory (includes replacement thermal material) Heat sink assembly for use only on computer models equipped with a graphics subsystem with 732069-001 UMA memory (includes replacement thermal material) Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA...
  • Page 98 Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 99 Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 8. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.
  • Page 100 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 101: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 102 Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 103: Speakers

    Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 104: Display Assembly

    Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers. ▲ Carefully and gently lift the speaker wire connecting the left and right speakers. NOTE: The speaker connection cable was removed when removing the system board. NOTE: The speakers include rubber isolators that are installed in the screw holes.
  • Page 105 Description Spare part number In regal purple finish 737173-001 In mineral black finish 737174-001 In Goji berry finish 737175-001 In hazel berry finish 737176-001 In raspberry finish 737177-001 Webcamera/microphone module (includes adhesive) 738664-001 Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber 732063-001...
  • Page 106 Memory module (see Memory module on page 45). Keyboard (see Keyboard on page 55). Top cover (see Top cover on page 61). Hard drive (see Hard drive on page 65). System board (see System board on page 75). Remove the display assembly: Remove the three Phillips M2.5×6.5 screws (1) and (2) that secure the display assembly to the base enclosure.
  • Page 107 Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 108 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 109 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3).
  • Page 110 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 111: Windows 8 - Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 113: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 114: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 115: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 116: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 117: Using Advanced System Diagnostics

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 118: Specifications

    Specifications Computer specifications Metric U.S. Dimensions 38.56 cm Width 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.47 cm .97 in Weight 2.33 or 2.56 kg (depending 5.14 lb or 5.67 (depending on configuration) on configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 119: Hard Drive Specifications

    Metric U.S. Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768) Configuration RGB vertical stripe Backlight Character display 80 ×...

  • Page 120: Chapter 9 Specifications

    1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 9 Specifications...

  • Page 121: Windows 8 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 122: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 123: Restore And Recovery

    Recovering using HP Recovery Manager on page 115. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...

  • Page 124: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 125: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 126: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 127 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery...

  • Page 128: Ubuntu Linux Backing Up, Restoring, And Recovering

    Personal files must be restored from a backup. NOTE: HP recommends that you create the image restore in the event of a system failure. Creating the restore DVDs The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-R or DVD+R).

  • Page 129: Performing Recovery Using The Restore Dvd

    8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 130 NOTE: Before you back up your information, be sure you have designated a location to save the backup files. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

  • Page 131: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 132 Country/region Accredited agency Applicable note number The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 133: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 134: Index

    Bluetooth label 16 removal 94 spare part number 26, 31, boot order spare part numbers 94 95, 100 changing HP Recovery Manager subcomponents 25 Antenna Kit, spare part number for Windows 8 computer display bezel 26, 31, 95, 100 models 116...
  • Page 135 WLAN 16 Ethernet, product description 3 starting for Windows 8 latch, battery release 14 computer models 116 latches 14 HP Recovery media lights factory settings, restoring for creating for Windows 8 AC adapter 8 Ubuntu Linux computer models computer models 112...
  • Page 136 USB flash drive for Windows 8 service cover set requirements 121 computer models 116 removal 45 spare part numbers 26, 28, using HP Recovery media for spare part number 32 Windows 8 computer service door power lights, identifying 7, 11 models 112...
  • Page 137 slots memory card 8 USB 3.0 ports identifying 8 security cable 8 speakers vents, identifying 15 identifying 12 video, product description 3 removal 93 spare part number 24, 32, 93 specifications webcam light, identifying 9 computer 108 webcamera/microphone module display 108 removal 98 hard drive 109 spare part number 36, 98...

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