HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

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HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S. and other countries.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Finding your hardware and software information ................. 6 Locating hardware ....................6 Locating software ...................... 6 Right side ..........................7 Left side ..........................8 Display ........................... 9 Top ............................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ......42 Component replacement procedures ..................42 Battery ........................42 Service door ......................44 Memory module ...................... 44 WLAN module ......................46 Optical drive ......................48 6 Removal and replacement procedures for Authorized Service Provider parts ....50 Component replacement procedures ..................
  • Page 9 Exiting Setup Utility ....................102 Updating the BIOS ....................... 103 Determining the BIOS version ................. 103 Downloading a BIOS update .................. 103 Using Advanced System Diagnostics ..................104 9 Specifications ........................ 105 Computer specifications ......................105 15.0-inch display specifications ..................... 105 Hard drive specifications ......................

  • Page 11: Product Description

    Product description Category Description Intel Product HP Pavilion 15 Notebook PC √ √ Name HP Pavilion TouchSmart 15 Notebook PC Processors Processors are attached to the system board. Intel® 4th generation processors: √ Intel Core® i7-4500U 1.8 GHz processor (2.0 GB L3 cache, 15 W) ●...
  • Page 12 Category Description Intel Graphics Internal graphics: √ Intel graphics: Intel HD Graphics 4400 (Intel Haswell) Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel Core i7/i5/i3 3000-series processor) Intel HD Graphics (for use with Intel Pentium and Celeron processors Support HD decode, DX11/11.1, HDMI, and Optimus.
  • Page 13 Category Description Intel Memory Two SODIMM customer-accessible/upgradable memory module slots √ √ DDR3L-1600-MHz dual channel support DDR3L-1600-MHz single channel support Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models only) Supports the following system RAM configurations: 12288 MB (8192 MB×1+ 4096 MB×1) ●...
  • Page 14 Category Description Intel Audio HD audio √ √ and video Dual speakers Supports Nuance Voice Recognition HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo- cancellation, noise-reduction software Ethernet Integrated 10/100 NIC...
  • Page 15 Category Description Intel Keyboard/ Full-size (15.0-in), black textured Island-style, with numeric keypad with black √ √ pointing keyboard frame. devices Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard frame. Multitouch gestures enabled. Supports Windows® 8 Modern TrackPad Gestures Support PS/2 interface Power Supports the following AC adapters:...

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.

  • Page 17: Right Side

    Right side Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter light White: The AC adapter is connected and the battery is ● charged. Amber: The AC adapter is connected and the battery is ● charging. Off: The computer is using battery power. ●...

  • Page 19: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Records sound. Webcam light On: The webcam is in use. Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video.

  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 24: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Chapter 2 External component identification...

  • Page 25: Labels

    Component Description Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service door Provides access to the wireless LAN (WLAN) module slot and the memory module slots.
  • Page 26 Component Warranty period Model number (select models only) Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ● approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level...
  • Page 28 Item Component Spare part number Pearl white 737170-001 Flyer red 737171-001 Revolutionary blue 737172-001 Regal purple 737173-001 Mineral black 737174-001 Goji berry 737175-001 Hazel berry 737176-001 Raspberry 737177-001 Keyboard (includes keyboard cable): Textured island style black finish for use in Canada 719853-DB1 Textured island style black finish for use in the United States 719853-001...
  • Page 29 Item Component Spare part number Textured island style black finish for use in Israel 719853-BB1 Textured island style black finish for use in Switzerland 719853-BG1 Textured island style black finish for use in Nordic regions 719853-DH1 Textured island style black finish for use in Czech Republic and Slovakia 719853-FL1 Textured island style black finish for use in Northwest Africa 719853-FP1...
  • Page 30 Item Component Spare part number Painted island style white finish for use in Northwest Africa 720597-FP1 Top cover (includes TouchPad board and cable): In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001 In sparkling black finish 732095-001...
  • Page 31 Item Component Spare part number Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with 751493-001 FreeDOS and Ubuntu Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with 751493-501 Windows Standard Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with 751493-601...
  • Page 32 Item Component Spare part number Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for 737983-601 use with Windows Professional For computer models equipped with AMD UMA processors AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with 734826-001 FreeDOS and Ubuntu AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with...
  • Page 33 Item Component Spare part number AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use 734820-001 with FreeDOS and Ubuntu AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use 734820-501 with Windows Standard AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use...
  • Page 34 Item Component Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with 734451-001 AMD discrete memory 25 W For use only on computer models equipped with Intel HM76 chipset and UMA 742330-001 graphics For use only on computer models equipped with Intel HM76 chipset and switchable 742331-001 discrete graphics...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 725617-001 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the 732080-001 screw kit, spare part number 732082-001) 15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare part number is 732083-001) In aluminum metal finish 732073-001...

  • Page 36: Miscellaneous Parts

    Item Component Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 732063-001 rubber screws) Display Hinge Kit (includes left and right hinges and 2 rubber screws): 732072-001 Display back enclosure (includes 2 rubber screw covers): In pearl white finish 725611-001 In sparkling black finish...
  • Page 37 Component Spare part number For use in Taiwan 490371-AB1 For use in the People's Republic of China 490371-AA1 For use in South Korea 490371-AD1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 For use in South Africa 490371-AR1 For use in Israel 490371-BB1...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 500 GB 5400 rpm, 9.5 mm 669299-005 500 GB 5400 rpm 7 mm 683802-005...
  • Page 39 Spare part number Description 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m) 490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 490371-291...
  • Page 40 Spare part number Description 717384-001 Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use with computer models with Intel processors, not supported on Ubuntu Linux 719853-001 Keyboard in black finish for use in the United States (includes keyboard cable) 719853-031 Keyboard in black finish for use in the United Kingdom (includes keyboard cable) 719853-041...
  • Page 41 Spare part number Description 720597-051 Keyboard in painted island style pearl white finish for use in France (includes keyboard cable) 720597-061 Keyboard in painted island style pearl white finish for use in Italy (includes keyboard cable) 720597-071 Keyboard in painted island style pearl white finish for use in Spain (includes keyboard cable) 720597-131 Keyboard in painted island style pearl white finish for use in Portugal (includes keyboard cable) 720597-141...
  • Page 42 Spare part number Description 725617-001 Display bezel (includes 2 rubber screw covers and rubber bumpers) 728460-001 4 cell, 41 Wh, 2.8-Ah, Li-ion battery 731999-005 1 TB, 5400 rpm + 8 GB NAND hybrid, hard drive 9.5 mm, for use with computer models with Intel processors 732000-005 500 GB 5400 rpm + 8 GB NAND hybrid, hard drive 7 mm, for use with computer models with...
  • Page 43 Spare part number Description 733476-001 WLAN Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo 734448-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 19 W 734449-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 25 W 734450-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete...
  • Page 44 Spare part number Description 734829-501 System board AMD A8-5545M A76M (2.7 GHz/1.7G Hz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use with Windows Standard. 734829-601 System board AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use with Windows Professional.
  • Page 45 Spare part number Description 737181-001 Top cover in raspberry finish 738124-001 System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L quad core, 25 W) for use with FreeDOS and Ubuntu 738124-501 System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L quad core, 25 W) for use with Windows Standard.
  • Page 46 Spare part number Description 751493-601 System board with Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Professional 751494-001 System board with Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 751494-501 System board with Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with...

  • Page 47: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 48: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 49: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 51: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...
  • Page 53 Slide the battery (3) from the middle to remove it from the computer. To insert the battery: CAUTION: Do not slant the battery as you insert it. Slide the battery in straight. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery release latch locks into place.

  • Page 54: Service Door

    Service door Description Spare part number Service door is available with the plastics kit. 732079-001 Using a small Phillips screwdriver, loosen the service door screws (1) and (2). Lift the door (3). Slide the service door (4) forward to remove. Memory module Description Spare part number...
  • Page 55 Remove the battery (see Battery on page 42). Remove the service door (see Service door on page 44). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 56: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter 675794-001 Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use with 717384-001 computer models with Intel processors, not supported on Ubuntu Linux Realtek RTL8188EE 802.11 bgn Wi-Fi adapter...
  • Page 57 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal. The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the system board.

  • Page 58: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) 732075-001 BD combo for computer models with Intel processors, no support for Ubuntu Linux 749173-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 59 If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 61: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 725617-001 Display panel 15.6 in HD WLED BrightView flat panel 732080-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 62 Remove the display bezel (6). Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 64: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in Germany 719853-041 Textured island style black finish for use in France 719853-051...
  • Page 65 Description Spare part number Painted island style white finish for use in the United States 720597-001 Painted island style white finish for use in the United Kingdom 720597-031 Painted island style white finish for use in Greece 720597-041 Painted island style white finish for use in France 720597-051 Painted island style white finish for use in Italy 720597-061...
  • Page 66 Disconnect all external devices from the computer. Remove the battery (see Battery on page 42). Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Component replacement procedures...
  • Page 68 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.

  • Page 69: Top Cover

    Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number In pearl white finish 732091-001 In flyer red finish 732092-001 In revolutionary blue finish 732093-001 In regal purple finish 732094-001...
  • Page 70 Remove the top cover: Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display.
  • Page 72 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board and cable (see Power button board on page...

  • Page 73: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005...
  • Page 74 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures...
  • Page 76 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 77: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 732076-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 80 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel Discrete processors.. 4th generation Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS and 751493-001 Ubuntu Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Standard 751493-501...
  • Page 84 Description Spare part number AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734826-501 Standard AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows 734826-601 Professional AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and 734827-001 Ubuntu AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows...
  • Page 85 Description Spare part number AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-001 FreeDOS and Ubuntu AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-501 Windows Standard AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with 734821-601 Windows Professional...
  • Page 86 Top cover (see Top cover on page 59). Hard drive (see Hard drive on page 63). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: Hard drive cable ●...
  • Page 87 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 88 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 89 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 90: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 91 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Component replacement procedures...

  • Page 92: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 93 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures...

  • Page 94: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA 734448-001 memory 19 W Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA 734449-001 memory 25 W Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete...
  • Page 95 Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 96 Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 8. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.
  • Page 97 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 98: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 99 Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 100: Speakers

    Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 101: Display Assembly

    Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers. ▲ Carefully and gently lift the speaker wire connecting the left and right speakers. NOTE: The speaker connection cable was removed when removing the system board. NOTE: The speakers include rubber isolators that are installed in the screw holes.
  • Page 102 Description Spare part number In regal purple finish 737173-001 In mineral black finish 737174-001 In Goji berry finish 737175-001 In hazel berry finish 737176-001 In raspberry finish 737177-001 Webcamera/microphone module (includes adhesive) 738664-001 Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber 732063-001...
  • Page 103 Memory module (see Memory module on page 44). Keyboard (see Keyboard on page 54). Top cover (see Top cover on page 59). Hard drive (see Hard drive on page 63). System board (see System board on page 73). Remove the display assembly: Remove the three Phillips M2.5×6.5 screws (1) and (2) that secure the display assembly to the base enclosure.
  • Page 104 Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure.
  • Page 105 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display enclosure.
  • Page 106 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3).
  • Page 107 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 108: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 109: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 110: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 111: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 112: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 113: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 114: Using Advanced System Diagnostics

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 115: Specifications

    Specifications Computer specifications Metric U.S. Dimensions 38.56 cm Width 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.47 cm .97 in Weight 2.33 or 2.56 kg (depending 5.14 lb or 5.67 (depending on configuration) on configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 116: Hard Drive Specifications

    Metric U.S. 31.2 cm Width 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768) Configuration RGB vertical stripe Backlight Character display 80 ×...
  • Page 117 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications...

  • Page 118: Windows - Backing Up, Restoring, And Recovering

    10 Windows – Backing up, restoring, and recovering This chapter provides information about the following processes: Creating recovery media and backups ● Restoring and recovering your system ● NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see the HP Support Assistant.
  • Page 119 Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and ● keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for ●...

  • Page 120: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: Windows offers several options for restoring from backup, refreshing the computer, and resetting ● the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support.

  • Page 121: What You Need To Know

    What you need to know HP Recovery Manager recovers only software that was installed at the factory. For software not ● provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. Recovery through HP Recovery Manager should be used as a final attempt to correct computer ●...

  • Page 122: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. If possible, back up all personal files.

  • Page 123: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.

  • Page 124: Ubuntu Linux Backing Up, Restoring, And Recovering

    11 Ubuntu Linux Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 125: Performing Recovery Using The Restore Dvd

    on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 126 NOTE: Before you back up your information, be sure you have designated a location to save the backup files. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

  • Page 127: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 128 Country/region Accredited agency Applicable note number The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 129: 13 Recycling

    13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 130: Index

    Index updating for Ubuntu Linux display assembly AC adapter 8 computer models 103 removal 91 spare part numbers 29 updating for Windows computer spare part numbers 91 AC adapter, spare part numbers models 98 subcomponents 25 Blu-ray Disc ROM with SuperMulti display bezel action keys DVD±R/RW Double-Layer Drive...
  • Page 131 for Windows computer wireless certification 16 removal 82 models 110 WLAN 16 spare part numbers 82 starting for Windows computer latch, battery release 14 fan/heat sink assembly models 111 latches 14 removal 84 HP Recovery media lights spare part numbers 23, 35, creating for Windows computer AC adapter 8 models 108...
  • Page 132 original system recovery video 4 for Windows computer wireless 4 Screw Kit, spare part number 27, models 110 product name 1 product name and number, security cable slot, identifying 8 computer 15 security, product description 5 Plastics Kit, spare part number 44 serial number 15 pointing device, product serial number, computer 15...
  • Page 133 supported discs wireless antenna recovery for Windows computer removal 96 models 109 spare part number 26, 32, system board 92, 97 removal 73 wireless certification label 16 spare part numbers 20, 30, wireless light 11 33, 34, 35, 36, 73 wireless module compartment cover system information, displaying for spare part number 32...

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