HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

HP Pavilion 15 Maintenance And Service Manual

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  • Page 1 HP Pavilion 15 Laptop PC Maintenance and Service Guide...
  • Page 2 Intel, Core, and Pentium are U.S. registered bound by the terms of the HP End User License Not all features are available in all editions of trademarks of Intel Corporation. Microsoft and Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, vent, and speakers ....................... 11 Special keys ............................
  • Page 8 Using HP PC Hardware Diagnostics UEFI ......................69 Starting HP PC Hardware Diagnostics UEFI ..................70 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........70 Downloading the latest HP PC Hardware Diagnostics UEFI version ......70 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 9 Using HP Recovery Manager to create recovery media ..............74 Before you begin ......................74 Creating the recovery media ................... 74 Using the HP Cloud Recovery Download Tool to create recovery media .......... 75 Restoring and recovery ............................75 Restoring, resetting, and refreshing using Windows tools .............. 75 Restoring using HP Recovery Manager and the HP Recovery partition ...........

  • Page 11: Product Description

    Product description Category Description Discrete Product Name HP Pavilion 15 Laptop PC √ √ * Model numbers: 15-cu0000 – 15-cu0999 √ √ * Model numbers: 15-cu1000 – 15-cu1999 √ √ Processors 8th generation Intel® Core™ processors: √ √ i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad-core processor (8.0-MB L3 cache, 2400-MHz √...
  • Page 12 DVD+/-RW Double-Layer Writer √ √ Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD √ √ hybrid BSI sensor, f2.2, WDR, 88° wide field of vision 1080p by 30 frames per second √...
  • Page 13 Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, √ √ noise suppression HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field √ √ of vision 720p by 30 frames per second √...
  • Page 14 √ Supports battery fast charge √ √ AC adapter: √ √ 65-W HP Smart AC adapter (EM) with power cord √ √ 65-W HP Smart AC adapter with power cord √ 45-W HP Smart AC adapter with power cord √...
  • Page 15 Category Description Discrete Windows 10 Home Plus EM/SL IPPP √ √ Windows 10 Home EM/SL IPPP √ √ For Indonesia Market: Windows 10 Home Entry EM/SL Indonesia PPP √ √ Windows 10 Home Plus EM/SL Indonesia PPP √ √ For APAC EM Partner Program: Windows 10 Home Entry EM/SL APAC PPP √...

  • Page 16: Getting To Know Your Computer

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select products only) has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Keyboard area...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Button, Vent, And Speakers

    Button, vent, and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 24: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 25: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with backlit keyboard in natural silver finish For use in Canada L24925-DB1 For use in Japan L24925-291...
  • Page 28 Item Component Spare part number Solid-state drive (2280 M.2): 256-GB, SATA-3, TLC L25202-001 256-GB, PCIe, TLC L25205-001 128-GB, SATA-3, TLC L25204-001 16-GB, PCIe (Optane memory module) L25203-001 (10) WLAN module: Intel Wireless-AC 9560 802.11 ac 2×2 WiFi + Bluetooth 5 (non-vPro) L22634-005 Intel Wireless-AC 9461 802.11 ac 1×1 WiFi + Bluetooth 5.0 (non-vPro) L25889-005...

  • Page 29: Display Assembly Components

    Item Component Spare part number For use in pale gold models L24917-001 (20) Rubber Foot Kit (not illustrated, includes Mylar screw cover) L24922-001 Display assembly components Item Component Spare part number Display bezel: For use on computer models equipped with a FHD infrared camera L24909-001 For use on computer models equipped with a FHD infrared camera and a narrow bezel L25125-001...
  • Page 30 Item Component Spare part number Display panel: FHD, anti glare, SVA, non-touch L25206-001 FHD, anti glare, UWVA, non-touch L25207-001 FHD, BrightView, UWVA, non-touch L25208-001 FHD, BrightView, UWVA, touch screen L25209-001 HD, anti glare, non-touch L25210-001 HD, BrightView, non-touch L25211-001 HD, BrightView, touch screen L25212-001 Display panel conductive tape (not illustrated) L29768-001...

  • Page 31: Mass Storage Devices

    Item Component Spare part number In velvet burgundy finish, narrow bezel L25130-001 In mineral silver finish, narrow bezel L25131-001 Mass storage devices Item Component Spare part number Solid-state drives (M.2) 256-GB, SATA-3, TLC L25202-001 256-GB, PCIe, TLC L25205-001 128-GB, SATA-3, TLC L25204-001 16-GB, PCIe (Optane memory module) L25203-001...

  • Page 32: Miscellaneous Parts

    Optical drive bracket L24953-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 HP HDMI-to-VGA adapter...

  • Page 33: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    Labels on page 15 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Optical drive Description Spare part number DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket)
  • Page 39 Slide the optical drive out of the computer (2). If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0×3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).
  • Page 40 Reverse this procedure to assemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 42 Remove the following screws that secure the bottom cover to the computer: (2) Two Phillips M2.5×6.0 screws under the rubber feet (3) One Phillips M2.0×11.0 screw in the middle of the bottom cover (4) Three Phillips M2.0×4.0 screws along the front edge on the bottom cover Starting under the hinges, use a thin plastic tool to pry the bottom cover off the computer (1).

  • Page 43: Rj-45 Cover

    RJ-45 cover Description Spare part number RJ-45 cover not spared Before removing the RJ-45 cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 45: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46 Remove the three Phillips M2.5×6.0 screws (4) that secure the display assembly to the computer. Rotate the hinges upward (1). Separate the display from the computer (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly.
  • Page 47 Release the bottom edge of the display bezel (3) from the display assembly. Remove the display bezel (4) from the display assembly. The display bezel is available using the following spare part numbers: L24909-001 - FHD infrared camera ● ● L25125-001 - FHD infrared camera, models with a narrow bezel L24908-001 - HD non-infrared camera ●...
  • Page 48 Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part numbers L28105-001 for FHD infrared camera/microphone modules and L28106-001 for HD non-infrared camera/microphone modules. Models with an HD camera Models with an IR camera If it is necessary to replace the display panel: Remove the four Phillips M2.0×3.0 screws that secure the display panel to the display back cover.
  • Page 49 Swing the top edge of the display panel (1) up and forward until the panel rests upside down on the keyboard. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel. Remove the display panel.
  • Page 50 L25208-001 – FHD, BrightView, UWVA, non-touch ● ● L25209-001 – FHD, BrightView, UWVA, touch screen ● L25210-001 – FHD, anti glare, SVA, non-touch ● L25211-001 – FHD, BrightView, SVA, non-touch L25212-001 – FHD, BrightView, SVA, touch screen ● Display panel conductive tape is available using spare part number L29768-001. Pull up on the side of the hinge cover to remove it.
  • Page 51 Remove the display hinges (3). The display hinges are available using spare part number L24916-001 for models with a standard bezel or L25132-001 for models with a narrow bezel. If it is necessary to replace the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras.
  • Page 52 Models with an IR camera If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the retention clips (1) and routing channels built into the sides of the display back cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Detach the wireless antenna transceivers (2) from the display back cover, and then remove the antennas from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) The wireless antenna cables and transceivers are available using spare part number L24942-001. Reverse this procedure to reassemble and install the display assembly.

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number L24924-001. The hard drive cable is available using spare part number L24923-001 Description Spare part number...
  • Page 55 If it is necessary to disassemble the hard drive, disconnect the hard drive cable (1) and pull the rubber brackets away from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 56: Wlan Module

    WLAN module Description Spare part number Intel Wireless-AC 9560 802.11 ac 2×2 WiFi + Bluetooth 5 (non-vPro) L22634-005 Intel Wireless-AC 9461 802.11 ac 1×1 WiFi + Bluetooth 5.0 (non-vPro) L25889-005 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855...
  • Page 57 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 58: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB, SATA-3, TLC L25202-001 256-GB, PCIe, TLC L25205-001 128-GB, SATA-3, TLC L25204-001 16-GB, PCIe (Optane memory module) L25203-001 Solid-state drive carrier L24936-001 Solid-state drive board L24937-001 Solid-state drive cable L24938-001 Before removing the solid-state drive, follow these steps: Shut down the computer.
  • Page 59 If it is necessary, remove the carrier from the computer and disassemble: Disconnect the solid-state drive board cable from the system board ZIF connector (1). Remove the two Phillips M2.0×3.0 screws (1) that secure the carrier to the computer. Remove the carrier from the computer (3). Disconnect the cable from the ZIF connector on the solid-state drive board (1).

  • Page 60: Memory Module

    Click Support, and then click Software & Drivers. Personal Computing In the Enter your HP product name, product number or serial number box, type the computer model information, and then click Find. (If necessary) Click the link for the computer model.
  • Page 61 Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

  • Page 62: Card Reader Board

    Card reader board Description Spare part number Card reader board L24929-001 Card reader board cable L24930-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Touchpad

    TouchPad Description Spare part number TouchPad L24934-001 TouchPad cable L24932-001 TouchPad bracket L24931-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 64 Lift to disengage the cable from the adhesive that secures it to the TouchPad (2). Lift the clear plastic from on top of the screws (1). Remove the three Phillips M2.0×2.0 broad head screws (2) that secure the TouchPad to the computer. Remove the TouchPad from the computer (3).

  • Page 65: Fan

    Description Spare part number Fan (includes cable) L24935-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L24940-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory L24939-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 67 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Discrete memory: Thermal paste is used on the heat sink (1), (3) and associated system board components (2), (4).
  • Page 68 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number System board or use in models with discrete graphics equipped with the following processors: Intel Core i7-8565U processor and 4 GB of discrete graphics memory L36252-xx1 Intel Core i5-8265U processor and 2 GB of discrete graphics memory L36251-xx1...
  • Page 70 Disconnect the following cables: (1) Card reader board cable (from the card reader board) (2) Display cable (3) Backlight cable (4) Keyboard cable (5) TouchPad cable (6) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux"...
  • Page 71 Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by pulling it up and to the left at an angle. Rotate the system board upside down to access the cables underneath (3). Disconnect the card reader cable (1) and power connector cable (2) from the bottom of the system board.

  • Page 72: Speakers

    Speakers Description Spare part number Speakers (include cables) L24941-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 73: Lock Bracket

    Reverse this procedure to install the speakers. Lock bracket Description Spare part number Lock bracket L24941-001 Before removing the lock bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-006 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight, natural silver...

  • Page 76: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 77: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 78: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 80: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 81: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 82 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 83: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 84: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 85: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 86: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 88: 10 Specifications

    10 Specifications Metric U.S. Computer dimensions Width 376 mm 14.80 in Depth 248 mm 9.76 in Height 22.5 mm 0.89 in Weight Solid-state drive models 1865 g 4.11 lbs Hard drive models 2047 g 4.51 lbs Solid-state drive with optical drive models 2015 g 4.44 lbs Hard drive with optical drive models...

  • Page 89: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 91: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 92: Index

    Index bottom cover display panel cable AC adapter and battery light, removal 31 removal 41 identifying 6 spare part number 18, 31 spare part numbers 20, 41 AC adapter, spare part numbers 22 buttons display panel conductive tape action keys optical drive eject 6 spare part number 20 airplane mode 13...
  • Page 93 Bluetooth 15 hinge covers number 18, 28 regulatory 15 spare part number 20 optical drive eject button, serial number 15 HP PC Hardware Diagnostics UEFI identifying 6 service 15 downloading 70 optical drive, identifying 6 wireless certification 15 starting 70...
  • Page 94 74 serviceability, product description 5 mute 13 system 75 slots USB flash drive 76 memory card reader 6 using HP Recovery media 74 security cable 7 webcam/microphone module recovery media solid-state drive removal 37 creating using HP Cloud Recovery...
  • Page 95 WLAN module removal 46 spare part numbers 18, 46 workstation guidelines 26 Index...

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