HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

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HP Pavilion 15 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion 15

  • Page 1 HP Pavilion 15 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know your computer ................................5 Locating hardware ..................................5 Locating software ..................................5 Right side ....................................6 Left side ..................................... 7 Display ......................................8 Keyboard area ................................... 9 TouchPad ................................9 Lights ...................................
  • Page 6 Determining the BIOS version ......................... 68 Downloading a BIOS update ..........................69 7 Using HP PC Hardware Diagnostics (UEFI) ............................70 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................71 8 Specifications ......................................72 9 Backing up, restoring, and recovering ..............................73 Creating recovery media and backups ..........................
  • Page 7 10 Power cord set requirements ................................78 Requirements for all countries ............................78 Requirements for specific countries and regions ......................78 11 Recycling ....................................... 80 Index ..........................................81...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion 15 Laptop PC (model numbers 15-ck001 through 15-ck099) Processors ● Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3 cache, 15-W) Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache, ●...
  • Page 10 HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV, 720p by 30 frames per second...
  • Page 11 Support for the following AC adapters: 90-W AC adapter (PFC, S-3P, 4.5-mm) ● ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) ● 65-W AC adapter (non-PFC, S-3P, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) Support for a 1.00-m power cord with a C5 connector.
  • Page 12 Category Description Operating system For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML (continued) For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL For China market: CPPP Windows 10 Home High End China Language Edition and CPPP Windows 10 Home China Language Edition FreeDOS 2.0 Serviceability...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer The computer features top-rated components. This chapter provides details about the computer components, where they're located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 14: Right Side

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 15: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲...

  • Page 17: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Button And Speakers

    Button and speakers Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number, and...

  • Page 23: Computer Components

    Computer components Computer components...
  • Page 24 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover with backlight (includes backlight cable and keyboard cable): In mineral silver finish with speaker grille in natural silver finish: For use in Belgium L01924-A41...
  • Page 25 Item Component Spare part number For use in France L01925-051 For use in Germany L01925-041 For use in Greece L01925-151 For use in Hungary L01925-211 For use in Israel L01925-BB1 For use in Italy L01925-061 For use in the Netherlands L01925-B31 For use in Portugal L01925-131...
  • Page 26 Item Component Spare part number For use in Romania L01926-271 For use in Russia L01926-251 For use in Saudi Arabia L01926-171 For use in Slovenia L01926-BA1 For use in South Korea L01926-AD1 For use in Spain L01926-071 For use in Switzerland L01926-BG1 For use in Taiwan L01926-AB1...
  • Page 27 Item Component Spare part number For use in Thailand L01927-281 For use in Turkey L01927-141 For use in the United Kingdom L01927-031 For use in the United States L01927-001 Keyboard/top cover without backlight (includes keyboard cable): In silk gold with speaker grille in natural silver finish: For use in Belgium L01928-A41 For use in Bulgaria...
  • Page 28 Item Component Spare part number For use in the Czech Republic and Slovakia L01929-FL1 For use in Denmark, Finland, and Norway L01929-DH1 For use in France L01929-051 For use in Germany L01929-041 For use in Greece L01929-151 For use in Hungary L01929-211 For use in Israel L01929-BB1...
  • Page 29 Item Component Spare part number subsystem with up to 2048-MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.5- V 7-Gbps downgrade to 1.35-V 5-Gbps), and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor L01683-001 (2400-MHz, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.5-...
  • Page 30 Item Component Spare part number (10a) For use only on computer models equipped with an NVIDIA N16S-GTR (GeForce 940MX) 927920-001 graphics subsystem (10a) For use only on computer models equipped with an NVIDIA N17S-G1 (GeForce MX150) L02817-001 graphics subsystem (10b) For use only on computer models equipped with a graphics subsystem with UMA memory 927919-001 (11)

  • Page 31: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel: For use only on computer models equipped with an infrared webcam L01843-001 For use only on computer models equipped with a non-infrared webcam L01842-001 Display panel: 15.6-in, FHD, AntiGlare, LED, UWVA, TouchScreen display panel assembly L01675-001 15.6-in, FHD, BrightView, LED, UWVA, display panel assembly L01674-001...

  • Page 32: Miscellaneous Parts

    Component Spare part number AC adapter: 90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 HP external DVD±RW DL SuperMulti Drive...
  • Page 33 Component Spare part number USB Type-C–to–VGA adapter 831751-001 Power cord (C5 connector, 1.00-m): For use in Australia 920688-011 For use in Brazil 920688-004 For use in Denmark 920688-007 For use in Europe 920688-005 For use in India 920688-016 For use in Israel 920688-008 For use in Italy 920688-002...

  • Page 34: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing authorized service provider only parts.
  • Page 40 Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips M2.5×6.7 screws under the rubber feet (3) Three Phillips M2.0×5.7 screws on the front edge Insert a case utility tool (1) or similar thin, plastic tool into the hinge areas of the bottom cover. Lift up on the rear edge of the bottom cover (2) until it separates from the keyboard/top cover.

  • Page 41: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 42: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 933608-001. The hard drive cable is available using spare part number L01855-001.

  • Page 43: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 44 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 45: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 46 Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 47: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, M.2 2280, SATA-3, PCIe, MVMe, solid-state drive with TLC L01680-001 512-GB, M.2 2280, PCIe, MVMe, solid-state drive L03090-001 360-GB, M.2 2280, PCIe, MVMe, solid-state drive with TLC L01678-001 256-GB, M.2 2280, SATA-3, PCIe, MVMe, solid-state drive with TLC L01679-001 256-GB, M.2 2280, PCIe, MVMe, solid-state drive L03089-001...

  • Page 48: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable L01851-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 926879-001. The TouchPad cable is available using spare part number L01851-001. Description Spare part number TouchPad L02816-001 Before removing the TouchPad, follow these steps:...

  • Page 50: Power Connector Cable

    Remove the TouchPad (4). Reverse this procedure to install the TouchPad. Power connector cable Description Spare part number Power connector cable L01853-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the power connector cable (4). Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 52: Audio Jack Board Cable

    Audio jack board cable Description Spare part number Audio jack board cable L01848-001 Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number L01848-001. Description Spare part number Audio jack board L01847-001 Before removing the audio jack board, follow these steps: Shut down the computer.

  • Page 54: Fan

    Description Spare part number Fan (includes cable) 927918-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Connector Board

    Connector board NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number L01846-001. Description Spare part number Connector board (includes the card reader slot, USB port, and RJ45 jack) L01845-001 Before removing the connector board, follow these steps: Shut down the computer.

  • Page 56: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, L01683-601 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.5-V 7-Gbps downgrade to 1.35-V 5-Gbps), and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz,...
  • Page 57 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 58 Remove the following: (1) Six Phillips M2.0×3.0 screws that secure the system board to the keyboard/top cover (2) One Phillips M2.0×5.7 screw that secures the system board to the keyboard/top cover (3) USB Type-C bracket The USB Type-C bracket is available using spare part number L01852-001. Lift the right side of the system board (1) until it rests at an angle.

  • Page 59: Heat Sink

    Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an NVIDIA N16S-GTR (GeForce 940MX) 927920-001 graphics subsystem...
  • Page 60 Remove the heat sink (2). NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. Remove the four Phillips M2.0×3.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: Steps 5 and 6 apply to computer models equipped with a fanless heat sink.
  • Page 61 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 62 On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. On computer models equipped with a fanless heat sink: Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
  • Page 63 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 64: Connector Board Cable

    Connector board cable Description Spare part number Connector board cable L01846-001 Before removing the connector board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) L01850-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the speakers (6). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...

  • Page 67: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the six Phillips M2.5×6.7 screws that secure the display assembly to the keyboard/top cover. Swing the display assembly (1) up and back until it separates from the keyboard/top cover . Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: NOTE: The display bezel can be removed and replaced without removing the display assembly from the keyboard/top cover.
  • Page 69 Remove the display bezel (4) from the display assembly. The display bezel is available using spare part numbers L01843-001 (for use only on computer models equipped with an FDHC infrared webcam/microphone module) and L01842-001 (for use only on computer models equipped with an HDC non-infrared webcam/microphone module). If it is necessary to replace the display panel: NOTE: The display panel can be removed and replaced without removing the display assembly from...
  • Page 70 Use a case utility tool (2) or similar thin, plastic tool to separate the top edge of the display panel (3) from the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 71 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ● L01675-001 – 15.6-in, FHD, AntiGlare, LED, UWVA, TouchScreen display panel assembly ● L01674-001 – 15.6-in, FHD, BrightView, LED, UWVA, display panel assembly ●...
  • Page 72 Disconnect the webcam/microphone module cables (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part numbers L01859-001 (FDHC infrared webcam/microphone module) and L01860-001 (HDC non-infrared webcam/microphone module). If it is necessary to replace the display hinges: Remove the display bezel.
  • Page 73 Remove the six Phillips M2.5×3.1 broad head screws (2) that secure the hinges to the display back cover. Remove the display hinges (3). The display hinges are available using spare part number L01844-001. If it is necessary to replace the display panel cable: Remove the display bezel.
  • Page 74 If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel. Remove the display panel. Remove the display hinges. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the wireless antenna cables from the retention clips (2) and routing channel built into the top, left, right, and bottom edges of the display back cover.
  • Page 75 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number L04971-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 76: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 77: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 78: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 79: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 80: Specifications

    Specifications Metric U.S. Computer dimensions Width 35.9 cm 14.1 in Depth 24.7 cm 9.7 in Height 2.0 cm 0.8 in Weight Computer models equipped with a hard drive 1.89 kg 4.2 lbs Computer models equipped with a solid-state drive 1.81 kg 3.9 lbs Temperature Operating...

  • Page 81: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 82: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 83: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 84: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 85: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 86: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 87 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 88: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 89: Index

    Index camera 8 AC adapter and battery light 6 caps lock light 10 electrostatic discharge 28 AC adapter, spare part numbers 24 chipset, product description 1 equipment guidelines 30 action keys 12 components esc key 12 antenna bottom 13 Ethernet, product description 3 removal 66 buttons 11 spare part number 24, 67...
  • Page 90 64 mute 10 removal 42 spare part number 24, 64 power 6, 10 spare part number 20, 42 HP PC Hardware Diagnostics (UEFI) RJ-45 (network) status 7 power cord using 70 locating information set requirements 78 HP Recovery Manager...
  • Page 91 9 creating using HP Recovery removal 41 Manager 74 spare part number 20, 41 using 73 zone 9 recovery partition TouchPad bracket removing 77 removal 41 removal and replacement spare part number 20, 41 preliminary requirements 26...

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