DREAM MULTIMEDIA Dreambox DM7000S User Manual
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DREAM MULTIMEDIA Dreambox DM7000S User Manual

Digital satellite receiver for free and encrypted dvb-tv programs with optional digital hard disk recording
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Download this manual See also: Manual
Dreambox DM7000S
User's Manual
Digital satellite receiver for free and encrypted DVB-TV Programs
with optional digital hard disk recording.
Communication-Port
PCMCIA-Slot for CI-CA-Modules
Internal hard disk
Compact Flash Slot
LC-Display
2 Smartcard Readers
Linux OS
Rev.1.0_rel.1.07.4_dd_eng

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Summary of Contents for DREAM MULTIMEDIA Dreambox DM7000S

  • Page 1 Dreambox DM7000S User’s Manual Digital satellite receiver for free and encrypted DVB-TV Programs with optional digital hard disk recording. Communication-Port PCMCIA-Slot for CI-CA-Modules Internal hard disk Compact Flash Slot LC-Display 2 Smartcard Readers Linux OS Rev.1.0_rel.1.07.4_dd_eng...

  • Page 2: Table Of Contents

    Contents Contents..............................- 2 - Views..............................- 4 - Description Frontview..........................- 5 - 3.1. CI-Slot ..............................- 5 - 3.2. Compact Flash Slot ..........................- 5 - 3.3. Smartcard Reader..........................- 5 - 3.4. Remote receiver............................- 5 - 3.5. Channel up/down ..........................- 5 - 3.6. LC-Display.............................- 5 - 3.7.
  • Page 3 Services locking / unlocking ........................- 28 - A/V Settings ............................- 29 - OSD Settings ............................- 30 - 32.1. Skin Setup............................- 30 - 32.2. Available Skins............................- 31 - 32.3. TuxText position..........................- 32 - Teletext - Software Decoder (TuxText) activating ................- 32 - LCD Settings ............................- 34 - Expert Setup ............................- 34 - 35.1.

  • Page 4: Views

    Views Frontview Rear view: - 4 -...

  • Page 5: Description Frontview

    Description Frontview 3.1. CI-Slot Plug in here any CI- or CA-Module of your choice. 3.2. Compact Flash Slot The Compact Flash Slot is mentioned to hold a Compact Flash Module. If you want to use a CF- Module, shut down your Dreambox using the Deep-Standby-Mode. Plug in carefully your CF-Module into the Compact Flash Slot.

  • Page 6: Description Rear View

    Description Rear view 4.1. Mainspower 230V / 50Hz Plug in the Power cord into the Mainspower socket. The Powerplug remains only in its recommened sockets 230V / 50Hz. 4.2. TV Scart Connect your TV with an appropiate Scartcable to your Dreambox. 4.3.

  • Page 7: Safety Instructions

    Safety instructions Please read the safety instructions completely and carefully, before using the Dreambox. The Manufacturer takes no responsibility of incorrect handling of the Dreambox. Allow enough space around the Dreambox for sufficient ventilation. Do not cover the Dreambox’s ventilation openings with items such as newspapers, tablecloths, curtains etc.

  • Page 8: Delivering

    Delivering The box of your DM7000S should contain the following items: 1 receiver Dreambox 7000S 1 powercord 1 remote control 1 user’s manual (newest release @ http://www.dream-multimedia-tv.de 2 batteries (1,5V Mignon / AA / LR6) 2 hard disk mounting racks (are premounted) 1 IDE cable 1 molex powercord for the hard disk optional parts:...

  • Page 9: Remote Control Overview

    Remote Control Overview SHIFT-Setup-Button POWER-Button TV-Mode-Button DREAM-Mode-Button Numeric-Keyboard Arrow-Right-Button Arrow-Left-Button Volume-Mute-Button LAME-Button Volume +/- Button Bouquet +/- Button INFO-Button DREAM-Button Navigation-Buttons OK-Button AUDIO-Button VIDEO-Button Option-Buttons (PVR-Mode) TV-Button HELP-Button (PVR-Mode) RADIO-Button TEXT-Button (PVR-Mode) - 9 -...

  • Page 10: Important Notes About Condition

    Important Notes about Condition All Functions of the Dreambox will be controlled via an OSD-Menu (On-Screen-Display). This makes the Condition of the Dreambox very easy for you. Possible Options are assigned by four coloured dots or beams (red, green, yellow, blue) in the OSD-Menu and are activateable with the Option-Buttons on the Remote Control.

  • Page 11: Remote Control Describtion

    Remote Control Describtion SHIFT-Setup-Button This Button is used to program the Remote Control for a TV Device. See Passage Setup-TV-Mode POWER-Button This Button switches your Dreambox on or off. See passage Dreambox switching on / off. TV-Mode-Button This Button turns the Remote Control into TV-Mode. The TV-Mode-Button flashes shortly, if you press this or any other Button in this Mode.
  • Page 12 Navigation-Buttons These Buttons control the Cursor beam inside the Menus to reach the desired Option or Function. OK-Button This Button shows the Infobar if no OSD-Menu is shown. This button enters a chosen OSD-Menu Option or Function. DREAM-Button This Button shows the OSD-Mainmenu. If a Servicelist is opened, press this Button to enter the Service-Menu.

  • Page 13: Dreambox Switching On / Off

    Dreambox switching on / off Use the Power-Button to switch the Dreambox on or off. The Dreambox has two different Standby- Modes. A Standby-Mode and a Deep-Standby-Mode. Unplug the Mains powercord to make the Dreambox completely powerless. The Power-Button only works if no OSD-Menu is shown on the TV screen! Press the Power-Button once to switch the Dreambox into Standby-Mode.

  • Page 14: Osd-Mainmenu

    OSD-Mainmenu If no OSD-Menu is shown on the tv screen, the DREAM-Button enters the OSD-Mainmeu. Through this OSD-Mainmenu it is possible to activate the main options and functions. Use ether the Navigation-Buttons followed by the OK-Button or press the desired number to enter the Option or Function.

  • Page 15: Infobar

    Infobar The Infobar appears and disappears by pressing the OK-Button once, if no OSD-Menu is shown on your tv screen. The Infobar shows all nessesary Information about the selected Service. Channelname Remain Time Actual Time Channelnumber Dolby Digital Program Upcomming Program Overall Time Aspect Ratio Actual Program...

  • Page 16: Infobar - Epg (Electronic Program Guide)

    14.1. Infobar - EPG (Electronic Program Guide) The red dot in the Infobar appears if the selected program transmits EPG informations. Press the red Option-Button to enter the EPG. Press the OK-Button to view detailed Information. Press the LAME-Button to exit this menu. 14.2.

  • Page 17: Infobar - Audio Track

    14.3. Infobar - Audio Track The yellow dot in the Infobar appears if the selected Service transmittes multipile Audio-Tracks. Use the Navigation-Buttons left or right to choose the different Audio-Modes, Left-Mono, Stereo, Right-Mono. Press the OK-Button to activate. Use the Navigation-Buttons up or down to choose another Audio-Language.

  • Page 18: Setup - Osd Language

    Setup - OSD Language Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) System Settings -> (5) OSD Language. Use the Navigation-Buttons up or down to choose your language. Press the OK-Button to activate. Exit all menus and reenter. Setup - Time Zone Press the DREAM-Button to enter the OSD-Main menu.

  • Page 19: Satellite Configuration

    Satellite Configuration Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (2) Service Searching -> (1) Satellite Configuration. Navigate to the upper Dropdownlist and choose your appropiate Satellite Configuration and press the OK-Button. Choose your Satellites the Dish is adjusted to and press the green Option-Button to save configuration.

  • Page 20: Motor Setup

    Motor Setup Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (2) Service Searching -> (3) Motor Setup. Before proceeding with the Motor Setup refer to passage Satellite Configuration and choose from the upper Dropdownlist “many satellites via DiSEqC Rotor”...

  • Page 21: Automatic Transponder Scan

    Automatic Transponder Scan Press the DREAM-Button to enter the OSD-Main menu. Go to (6) Setup -> (2) Service Searching -> (5) Automatic Transponder Scan. The Automatic Transponder Scan scans one satellite after one which is configured. Select the first satellite to scan and press the OK- Button.

  • Page 22: Automatic Multisat Scan

    Automatic Multisat Scan Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (2) Service Searching -> (6) Automatic Multi Scan. The Automatic Multisat Scan is recommened for scanning all configured satellites at once. By pressing the OK-Button on each satellite a couple of times, you set the scan method.

  • Page 23: Transponder Edit

    Transponder Edit Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (2) Service Searching -> (4) Transponder Edit. This Menu keeps all known satellites the Dreambox scans for. If you recognize a missing satellite, add or edit the satellite. Pressing the OK-Button on the sat-button, enters the Satellite Edit Menu.

  • Page 24: Service Organising - Create New Bouquet

    Service Organising - Create new Bouquet The Bouquets are used to save your favorite services from the Main Servicelist into one simple bouquet. You can ether add a TV, Radio or a File Bouquet. In this example we only describe creating a TV Bouquet, because its always the same procedure.

  • Page 25: Service Organising - Add Services To Bouquet

    Service Organising - Add services to Bouquet Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (1) Service Organising -> (2) Add services to Bouquet. This Menu shows Bouquet Types, Dreambox allows you to add services to. Select TV and press the OK-Button.

  • Page 26: Service Organsing - Edit Bouquets

    Service Organsing - Edit Bouquets Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (1) Service Organising -> (3) Edit bouquets. In this Menu you can only rename the selected Bouquet Type by pressing the yellow Option-Button. Choose a Bouquet Type you wish to edit a Bouquet from.

  • Page 27: Parental Lock

    Parental Lock Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (5) Parental Lock. Parental lock is used to lock services of your choice inside the Servicelist against access. Setup lock is used to lock the Menu (6) Setup against access. The Parental setup requires a four digit code of your choice called PIN for Parental lock and Setup lock.

  • Page 28: Services Locking / Unlocking

    Services locking / unlocking Press the TV-Button to bring up the Servicelist. Choose the Service you want to lock / unlock and press the DREAM-Button. You can lock / unlock services in any Servicelist. Press the desired Option-Button to enter either Services, Satellites, Providers or Bouquets.

  • Page 29: A/V Settings

    A/V Settings Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) Sytem Settings -> (2) A/V Settings. Use ether the Navigation-Buttons left and right or the OK-Button to change or set the Values. Color Format: CVBS(FBAS), RGB (Red, Green, Blue seperated), SVideo (Color- and Brightnes signal seperated) and YPbPr (Component signal e.g.

  • Page 30: Osd Settings

    OSD Settings Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) System Settings -> (4) OSD Settings. Use the Navigation-Buttons left or right to decrease or increase the selected slider. Alpha: Setup how much the tv picture should be visable through the OSD.

  • Page 31: Available Skins

    32.2. Available Skins Bluenigma BIG Neutino-Style Silver Metal Screwed Stone Simple and Stylish 16:9 has the same look like Simple and Stylish, but is optimized for 16:9 TV’s. Simple and Stylish - 31 -...

  • Page 32: Tuxtext Position

    32.3. TuxText position Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) Sytem Settings -> (4) OSD Settings, press the yellow Option-Button (TuxText position). What is TuxText? TuxText is a Plugin (additional Software), which allows the Dreambox to decode the digital Teletext.
  • Page 33 TuxText viewing options: Press the Volume-Mute-Button a couple of times to switch to alpha-mode, invisible-mode and full- mode. The alpha-mode shows the picture from the running program through the Textpages. The invisible-mode shows the complete picture from the running program without exiting the TuxText. The full-mode brings back the Textpage.

  • Page 34: Lcd Settings

    LCD Settings Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) Sytem Settings -> (6) LCD Settings. The LC-Display Setup is used to adjust the Brightness of the LCD at your Dreambox. Use the Navigation-Buttons left or right to adjust the Brightness, Contrast and Standby.

  • Page 35: Communication (Network, Lan Setup)

    35.1. Communication (Network, LAN Setup) Press the DREAM-Button to enter the OSD-Main menu. Go to (6) Setup -> (6) Expert Setup -> select Communication Setup. Use the Navigation-Buttons and the Numeric- Keyboard to set the Values. Enter the IP-Address here. The IP-Address is used to specify the Host IP-Address.

  • Page 36: Communication (Network, Wan (Dsl) Setup)

    35.2. Communication (Network, WAN (DSL) Setup) Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (6) Expert Setup -> (1) Communication Setup. Navigate to Type, press the OK-Button and select WAN(PPoE). Use this Type of Connection only, if the Dreambox is connected directly to a DSL- Modem.

  • Page 37: Software Update Over Internet

    35.4. Software Update over Internet Press the DREAM-Button to enter the OSD-Main menu. Go to (6) Setup -> (6) Expert Setup -> (3) Software Update -> select Internet Update. The Internet Update function only works, if you have configured the Network, and the Dreambox is connected to ether a Router or a DSL-Modem.

  • Page 38: Hard Disk - Assembly Instructions

    Hard Disk - Assembly Instructions Unplug any cable from the Dreambox. Do not touch any Parts on the PCB. Please take care about ESD. Make sure you are shielded before opening or touching the device. Do not open the Dreambox in your living room on the carpet or any other electrostatic loaded floors.
  • Page 39 Part-List 1 Dreambox (includes Topcover, 4 Torx-Screws (left, right), 3 Philips-Screws (rear) 1 Philips-Screwdriver 1 Torx-Screwdriver (T10 Bit) 1 Hard Disk (see http://www.dream-multimedia-tv.de/Bereiche/Produkte/HD_tested.php 1 IDE-Cable 1 Molex-Power-Cable 2 Mounting racks (build in by default) 4 Hard Disk Screws of your choice Unscrew the three Screws from the rear using the Philips-Screwdriver.
  • Page 40 Pull the Topcover back. Remove the Mounting racks to top - 40 -...
  • Page 41 Now you can see the IDE-Connector (white or black 40 Pin connector) and the Molex-Power- Connector (red 4 Pin connector) on the Mainboard. Plug the IDE- and Molex-Power-Cable into the Hard Disk. - 41 -...
  • Page 42 Now you need the Philips-Screwdriver, 4 Hard Disk Screws of your choice, the Hard Disk and the Mounting racks. Mount the Hard Disk onto the Mounting Racks. - 42 -...
  • Page 43 Set the Hard Disk Jumper to Master position. Refer to the Hard Disk manual, how to set these jumpers. - 43 -...
  • Page 44 Connect the IDE- and Molex-Power-Cable with the Mainboard. - 44 -...
  • Page 45 Place the Hard Disk in the Mounting holes of the case and the Cables beneath the Hard Disk. Take care that the IDE-Cable has as much distance from the Mainboard as possible. - 45 -...
  • Page 46 Push the Topcover from the back to the front. Take care about the plastic clips on both sides of the case. They must fit before closing the Topcover. Screw all screws back into case. Plugin all nessesary cables. The Mainspowercord at last. - 46 -...

  • Page 47: Hard Disk Setup

    Hard Disk Setup Press the DREAM-Button to enter the OSD-Mainmenu. Go to (6) Setup -> (3) System Settings -> (3) Harddisc Setup -> select the Harddisc. This Menu shows the major Information about the installed Harddisc. Before formating the Harddisc, please select from the right arrow dropdown menu a filesystem which the Harddisc will be formated with.

  • Page 48: Viewing/Deleting/Renameing Recorded Movies

    38.1. Viewing/deleting/renaming recorded movies Press the DREAM-Button to enter the OSD-Main menu. Go to (3) File Mode. You can also enter the File-Mode using the Navigation-Buttons up or down without entering the OSD- Main menu, to bring up the Servicelist. Press the TEXT-Button to enter the recorded movies list. Watching: Select a movie by pressing the OK-Button.

  • Page 49: Recording A Movie (Timer Recording)

    Recording a movie (Timer recording) Attention: Timer recording works only in Standby-Mode, not in Deep-Standby-Mode. Open a Servicelist using the Navigation-Buttons up or down or pressing the TV-Button. Select a service you want to programm into the Timer. Watch this service for a couple of seconds until the red EPG dot in the Infobar appears.

  • Page 50: Timeshift

    Timeshift Activate the PVR-Mode by pressing the VIDEO-Button. Record at least a service for 1 minute. Now you can rewind, pause and forward the movie during record. This is a useful function, maybe the phone is ringing and you don’t want to miss the running program. Timer Press the DREAM-Button to enter the OSD-Main menu.

  • Page 51: Information - Streaminfo / About

    Information - Streaminfo / About Press the DREAM-Button to enter the OSD-Main menu. Go to (4) Information. Press the OK-Button to enter the Streaminfo. Use the Navigation-Button right to open the following windows. Use the Navigation-Button left to go back. Navigate to “About”...

  • Page 52: Dreamup - Software Upgrade

    DreamUp - Software upgrade !!!! Very important, please read this passage completely, before starting upgrading !!!! Dreamup and the Images (Software) for the DM7000S are available at our Website www.dm7000.com. Remove all cables from the Dreambox. Connect only the serial and the Patchcable. The Mainspowercord is disconnected.

  • Page 53: Dreamup - Preparing Dreamup

    43.1. DreamUp - Preparing DreamUp Start the Software DreamUp2.14b on your PC. Choose the COM Port, which is connected to the Dreambox. Make shure the Checkbox „Use Network“ is checked. If not, the Software connects only serial. Type in the IP-Address from your PC „Local IP (PC)“. Type in an IP-Address „Remote IP (Box)“...

  • Page 54: Dreamup - Establish A Connection

    43.2. DreamUp - Establish a Connection Click on the Connect-Button. Dreamup tells you, that the Connection is prepared Plug in NOW the Mainspowercord into the Dreambox. - 54 -...
  • Page 55 After Dreamup has connected to the Dreambox, the other Buttons appear in black letters. You can now use them. Click on the Ping-Button to test the Ethernet Connection. You will notice the Ping result in the Log window. If not, please check your Network configuration. - 55 -...

  • Page 56: Dreamup - Backup Software

    43.3. DreamUp - Backup Software Clicking on the Backup-Button saves the complete installed Software with all your settings. The file window opens. Type in any name of your choice plus the extension .img or .bin. - 56 -...
  • Page 57 After clicking on the Save-Button the Software will be downloaded from your Dreambox. Watch the Progress bar and Status. You get a message from Dreamup after downloading has been finished. With result 0, everything is ok. Click on the OK-Button to quit. - 57 -...

  • Page 58: Dreamup - Erasing Software

    43.4. DreamUp - Erasing Software Click on the Erase-Button to erase the currently installed Software. This is sometimes, but not always nessesary. You will get a security question from DreamUp, if you are sure. Click on the Yes-Button. - 58 -...
  • Page 59 Watch the Progress bar and Status. After erasing the Software, Dreamup tells you that everything is ok with a flash erase result 0. Click on the OK-Button to quit. - 59 -...

  • Page 60: Dreamup - Flashing Software

    43.5. DreamUp - Flashing Software Click on the Flash-Button to select an Imagefile (Software). Choose an imagefile and click on the Open-Button. - 60 -...
  • Page 61 After clicking on the Open-Button, the image will be immediately uploaded to the Dreambox. Watch the Progress bar, the Status and Log window. After the upload is completed the flash will be erased. Watch the Status and Log window. - 61 -...
  • Page 62 The image will be verified after flashing. The flash procedure is completed, if you get a Flash update finished result 0. Click on the OK-Button to quit. - 62 -...

  • Page 63: Dreambox Resetting To Factory Defaults (Flash Erase)

    43.6. Dreambox resetting to factory defaults (flash erase) Your Dreambox is now flashed with a new image (Software). Click on the Exit-Button to close Dreamup. Disconnect the Mainspowercord from the Dreambox. Wait at least 30 seconds. Plug in the Coaxcable first, then the Scartcable and all other cables. Turn on the TV and set it to AV Plug in NOW the Mainspowercord.

  • Page 64: Technical Data

    Technical Data 250 MHz IBM PowerPC Processor (350 Mips) Linux open source (most parts under the terms of GPL, accordingly expandable)- Supports Linux Standard API (Direct-FB, Linux-FB, LIRC) 1 x DVB Common-Interface Slot 2 x Smartcard-Reader Integrated Compact Flash Interface Slot MPEG2 Hardware decoding (fully DVB compliant) Common available NIMs (DVB-S, DVB-T, DVB-C) 100 MBit full duplex Ethernet Interface...
  • Page 65 Output analog: Output Level L/R 0,5 Vss on 600 Ohm THD > 60 dB (1 kHz) Crosstalk < -65 dB Output digital: Output Level 0,5 Vss on 75 Ohm Sampled Data Filtering 32 kHz, 44.1 kHz, 48 kHz S/PDIF-Output optical (AC3) Video parameter: Input Level FBAS 1 Vss +/- 0.3 dB on 75 Ohm Teletext filter in conformity with ETS 300 472 Standard...

  • Page 66: Contact & Support Information

    Power consumption: < 20W (in operation, horizontal polarization / 400mA LNB current) < 11W (in operation, without LNB) Input voltage: 110 - 230V / 50,60 Hz alternating acurrent +/- 15% Physical specification: Ambient Temperature +15°C...+35°C Humidity < 80% Size (W x D x H): 374 mm x 230 mm x 75 mm Weight: 1,8 kg without HDD Contact &...

  • Page 67: Setup-Tv-Mode

    Setup-TV-Mode Choose a code from the TV - Codelist for your TV and follow this procedure to programm the Remote Control for your TV. TV-Mode-Button SHIFT-Setup-Button ! ! ! ! digit ! ! ! ! digit ! ! ! ! digit ! ! ! ! digit ! ! ! ! SHIFT-Setup-Button TV-Mode-Button...

  • Page 68: Tv - Codelist

    TV - Codelist A.R. Systems 0067 0382 Black Star 0277 Accent 0067 Blacktron 0312 Admiral 0117 0123 0448 0243 0294 Blackway 0312 Adyson 0247 0246 Blaupunkt 0221 0225 0230 0243 0357 0358 Agashi 0246 0348 Agazi 0294 Blue Sky 0248 0312 0485 0067 0517 0698 0546 Blue Star 0312...
  • Page 69 Dual 0379 0247 0373 0289 0366 0549 0365 0067 0382 0424 0429 0333 Gorenje 0400 Dumont 0117 0134 0132 0243 0247 0100 0248 0102 Gradiente 0067 0083 0067 0042 Graetz 0391 Dynatron 0067 Granada 0067 0430 0256 0389 0042 0102 Elbe 0465 0268 0289 0400 0193 0067 0138 0238 0247 0106 0066...
  • Page 70 Kapsch 0236 0193 0391 0289 0134 Monaco 0039 Karcher 0067 0400 0312 0132 0640 0294 Motion 0106 KB Aristocrat 0193 0400 0379 0542 Kendo 0265 0277 0132 0067 0458 0400 Multistandard 0132 441 0640 Multitec 0067 0698 Kennedy 0236 0243 0193 0465 Multitech 0247 0379 0039 0246 0277 0132 Kingsley...
  • Page 71 Phoenix 0067 0117 0350 0400 0415 0246 Schneider 0067 0586 0042 0333 0379 0549 0193 0102 0424 0382 0366 0289 0353 Phonola 0067 0586 0042 0117 0246 0373 0247 0277 0401 0248 Pioneer 0067 0458 0400 0373 0391 0139 0391 0193 0698 Pionier 0400 0247 0294 0039 0277 0066 0132...
  • Page 72 Telesonic 0067 Yoko 0247 0067 0248 0294 0039 0400 Telestar 0067 0246 Teletech 0039 0277 0367 0067 0698 Yorx 0248 Teleton 0247 0236 0193 0379 0289 0066 Zanussi 0236 0247 Televideon 0350 0193 0246 Televiso 0430 Temco 0324 Tempest 0039 Tensai 0134 0248 0067 0247 0324 0350 0039 0135 0404 0401 0277...
  • Page 73 DREAM - Service-paper Please fill out this form clearly and completely. Send it back to your dealer/distributor of your country. It is very important that you write in clear letters - this accelerates the procedure and makes it more simple. Without a copy of the original invoice no service will be effected.

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