Ford Windstar Owner's Manual page 343

If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
The Dispute Settlement Board (U.S. Only)
The Dispute Settlement Board is:
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
What Kinds of Cases Does the Board Review?
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
items not covered by the new vehicle limited warranty
alleged liability claims
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
cases currently in litigation
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