Ford Super Duty Owner's Manual page 455

454
Issue
I am having
trouble connecting
my device.
SYNC does not
recognize my
device when I turn
on the car.
Bluetooth audio
does not stream.
SYNC does not
recognize music
that is on my
device.
2013 F-250/350/450/550 (f23)
Owners Guide gf, 1st Printing
USA (fus)
SYNC®
USB/Media Issues
Possible
Cause(s)
• Try turning off the device,
Possible device
malfunction. resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
This is a device Make sure you are not leaving the
limitation. device in your vehicle during very
hot or cold temperatures.
• This is a
Make sure the device is
phone-dependent connected to SYNC and that you
feature, OR have pressed play on your device.
• The device is
not connected.
• Your music files • Make sure that all song details
may not contain are populated.
• Some devices require you to
the proper artist,
song title, album change the USB settings from
or genre mass storage to MTP class.
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
Possible Solution(s)