Brother MFC-J6520DW Basic User's Manual page 118

Error Message
Cannot Detect
Cannot Detect Ink
Volume
Cannot Print
Replace ink.
Comm. Error
Connection Failed
Cover is Open.
Data Remaining in
Memory
104
Cause
You installed a new ink cartridge too
quickly and the machine did not
detect it.
An ink cartridge is not installed
correctly.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's "handshake"
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will
be stored in the memory as a black &
white fax.
Poor telephone line quality caused a
communication error.
You tried to poll a fax machine that is
not in Polled Waiting mode.
The scanner cover is not locked in the
closed position.
The ink cartridge cover is not locked
in the closed position.
Print data is left in the machine's
memory.
Action
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 93.)
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 93.)
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Check the other fax machine's polling
setup.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
Firmly close the ink cartridge cover
until it locks into place.
Press . The machine will cancel
the job and clear it from the memory.
Try to print again.