IBM BS029ML - WebSphere Portal Server Self Help Manual page 207

To find the cause, the administrators visits the support page
(http://www.ibm.com/software/genservers/portal/support/) and enters the message code
into the Search box. See Figure A-17.
Figure A-17 Text entry into the search box
The results page looks like Figure A-18.
Figure A-18 Results of the search
One of the results (number 6 at the time of this writing) is shown in Figure A-19.
Figure A-19 The answer
By following the link to that TechNote, the administrator finds the answer to the problem.
From the results page (Figure A-18), one can reach the Advanced search page, which is
especially useful when one needs to discriminate the results by version, edition, platform, or
other means.
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Appendix A. Using IBM tools to find solutions and promote customer self-help