IBM BS029ML - WebSphere Portal Server Self Help Manual page 199

The approach on how to collect logs depends on how you decided to implement ISA into your
environment:
Local: If you installed ISA into the same box as the WebSphere Portal Server, then you
can simply use the ISA interface to collect the logs. To collect logs through the ISA
interface, the ISA tool must be installed on the same machine as the WebSphere Portal
Server.
Remote: If you installed ISA on an administration machine (a machine that is remote to
WebSphere Portal Server), then you must use the ISA Portable Collector.
The typical scenario for collecting logs through a local ISA would look something like this:
A problem occurs in the WebSphere Portal Server environment.
You attempt to use self-help techniques and tools to resolve or rediscover the problem and
determine a solution.
If self-help techniques fail to resolve the problem, then the next step is to open a PMR with
WebSphere Portal Server support.
To engage WebSphere Portal Server support, use the Service feature within ISA to first
collect the logs using the log collection mechanism. From the drop-down menu, choose
the most relevant problem scenario. See Figure A-12 on page 186.
Note: Review the list of collection scripts and choose the one that most fits the nature
of your problem. Each collection is custom designed for a specific scenario.
If you are unsure, select Portal General Problem. If additional collection scripts are
needed, the Level 2 support engineer who takes ownership of your PMR will provide
further instructions on the specific script to be run to collect the logs.
Appendix A. Using IBM tools to find solutions and promote customer self-help
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