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The typical scenario for collecting logs through a remote ISA using the Portable Collector
would be similar to the following:
A problem occurs in the WebSphere Portal Server environment.
You attempt to use self-help techniques and tools to resolve or rediscover the problem and
determine a solution.
If self-help techniques fail to resolve the problem, then the next step is to open a PMR with
WebSphere Portal Server support.
To engage WebSphere Portal Server support, use the Service feature within ISA to first
collect the logs. Since the ISA install is remote to the WebSphere Portal Server
installation, you will need to use the Portable Collector.
Note: A summary of this approach includes using the ISA interface to create the
Portable Collector on the remote ISA machine, as shown in Figure A-13. After the
<collector>.jar is created on the ISA machine, move it to the remote WebSphere Portal
Server machine and run it there.
Create the Portable Collector by clicking the Create Portable Collector option.
Appendix A. Using IBM tools to find solutions and promote customer self-help
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Troubleshooting
