IBM BS029ML - WebSphere Portal Server Self Help Manual page 205

From the top, readers will see Flashes or News items that have been published and are of
critical importance or otherwise should be brought to all visitors' attention. Examples are
shown above, and have also been used to share information about critical code defects or
updates that could prevent an interruption or outage for your portal.
The Solve a problem section is a collection of hyperlinks that focus on several information
types. These are usually rather general and not specific to a particular release or edition of
the software, but provide an excellent resource for the reader who knows what type of
Self-Help resource they seek.
The Downloads section varies by product, and WebSphere Portal support teams have
chosen to highlight these two documents, permanently anchored on the support page:
Fixes by version: This link takes the visitor to the most current list of fixes available or fixes
integrated into the most current maintenance release, identified by version.
Recommended fixes and updates for WebSphere Portal: This link opens the most current
specific set of recommendations for the Fix Pack and interim fix levels suggested for the
majority of our customers. The page is designed to cover all currently supported releases
in an easy-to-read and follow format, with links to any suggested downloads.
The remaining highlighted downloads found on the support page are the most recently
published and available downloads, without regard to importance, edition, or version. Future
updates to the support page could include other anchored links and are subject to change
over time.
The [View all downloads] link presents a list of all available downloads with the most
recent added content at the top.
Visitors seeking more in-depth information will find the links in the Learn section
particularly useful. These links are also permanently anchored but will present the current
information when followed.
The Product documentation link opens the official product documentation page in the IBM
developerWorks Portal Zone. Visitors will find the Information Centers for all current and
previous portal releases here, plus additional documentation that provides guidance and
detailed information regarding a variety of topics. Using a similar breadcrumb trail, you can
go up a level in the hierarchy and land in the Portal Zone's main page to find even more
white papers and other extensive documentation.
The Information roadmap link takes you to the WebSphere Education page where you can
learn more about the educational opportunities for WebSphere Portal and other
associated IBM software solutions.
The link to the IBM Education Assistant (a companion to the IBM Support and Guided
Activity Assistants) offers collections of education modules and materials useful for many
levels of experience. These offer an excellent way to get some familiarity with new
technologies and products available from IBM.
The remaining links provide specifically constructed Search URLs that present visitors with
the unique document types described in the links' titles.
The Stay up to date section offers links to subscribing to My Support (where you can define
your specific areas of interest by technology, product, or offering) and receive periodic e-mail
updates of new and updated Self-Help information from WebSphere Portal and other IBM
solutions. You will also find the URL for the RSS feed of the WebSphere Portal support page,
so that you can configure your RSS reader to receive timely notifications of recent additions.
Appendix A. Using IBM tools to find solutions and promote customer self-help
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