Limited Warranty - Terms & Conditions - Swann DVR4-1000 User Manual

Limited Warranty – Terms and Conditions
i. Swann Communications warranty is limited to the repair or
replacement of the supplied device and accessories only. We will not
be held responsible for any resulting loss or damage to property, or
loss of income or earnings that may be caused by failure of this device,
or by complications or costs arising from the use of this device or any
associated software or hardware.
ii. All Swann warranties are limited to the original purchaser only, and are
not transferable to any other party.
iii. All Swann modem products are covered by a Return to Base warranty.
iv. Warranty registration is not required, but purchasers are asked to
retain their receipt as proof of purchase.
v. Any party returning a faulty unit must pay all applicable freight (and
insurance if applicable) charges to return the unit to Swann
Communications.
vi. Swann Communications will pay all freight charges to return the
repaired unit to the returning party.
vii. Swann Communications will at their discretion, repair, replace or credit
the faulty unit unless otherwise specified by contractual agreement.
viii. Any unit returned as faulty, but tested and found OK will incur a
handling charge.
ix. DOA: Swann considers that any product that fails within 14 days of end
user purchase can be considered DOA, and will be replaced with a
new unit.
x. Swann Communications will fully support their modems for the entire
warranty period, but Swann cannot provide support for third party
software, over which we have no control in its use or design.
xi. Returns will be rejected unless clearly marked with a Return
Authorisation number supplied by the Swann Tech Department.
xii. Swann reserves the right to replace any faulty unit that is no longer in
production with a current model of similar or equivalent type.
xiii. Evidence of any of the following conditions will void any warranty claim.
Lightning Strike, Power Surge, physical damage, or removal of any
tamper seal.
xiv. Swann recommends the fitting of telephone line and PowerPoint surge
suppression devices.
xv. Information on credits and returns is contained within the
accompanying Returns Policy document.
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