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Troubleshooting
No, my network name is not listed—go to the troubleshooting solution titled "I
can't connect to the Internet wirelessly, and my network name is not listed".
Problem:
I can't connect to the Internet wirelessly, but my network name is listed.
Solution:
If the name of your network is listed in the "Available Networks" list, please
follow the steps below to connect wirelessly:
1. Click on the correct network name in the "Available Networks" list.
If the network has security (encryption) enabled, you will need to enter the
network key. For more information regarding security, see the page entitled
"Changing the Wireless Security Settings".
2. Within a few seconds, the tray icon in the lower left-hand corner of your
screen should turn green, indicating a successful connection to the network.
Problem:
I can't connect to the Internet wirelessly, and my network name is not listed.
Solution:
If the correct network name is not listed under "Available Networks" in the
wireless utility, please attempt the following troubleshooting steps:
1. Temporarily move computer, if possible, five to 10 feet from the Router. Close
the wireless utility, and re-open it. If the correct network name now appears
under "Available Networks", you may have a range or interference problem.
Please see the suggestions discussed in Appendix B entitled "Important
Factors for Placement and Setup".
2. Using a computer that is connected to the Router via a network cable (as
opposed to wirelessly), ensure that "Broadcast SSID" is enabled. This setting
is found on the Router's wireless "Channel and SSID" configuration page.
If you are still unable to access the Internet after completing these steps, please
contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
Difficulty establishing and/or maintaining a Virtual Private Network (VPN)
connection.
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