Call Waiting (Second Call) - Siemens OpenScape Voice OpenStage 20 E SIP User Manual

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Call waiting (second call)

You can accept a second incoming call in the course of
an ongoing call. The caller hears the on-hook signal
while you hear a call-waiting signal tone. A bell appears
on the display and next to it the phone number of the
caller is shown.
You can ignore or accept the second call. Before you ac-
cept the second call, you can end the first call or place
it on hold for subsequent retrieval.
You can block the second call or the signal tone
( page 67).
Accepting a second call
Prerequisite: You are conducting a call and call waiting
is allowed (
l
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between an initial and second call or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a
consultation call from it.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation
call
• transfer a call
• disconnect the calls again
Prerequisite: The administrator must have approved
the consultation in the second call.
During a consultation in the second call, the first call is
parked and can only be unparked when the consultation
or second call ends or these calls were connected.
Disconnect second call
f
Select and confirm the option shown in the second
call's context menu. The call to this station is discon-
nected and the call to the first station is reconnected.
page 67).