Siemens OpenScape Voice OpenStage 20 E SIP User Manual
  1. Manuals
  2. Brands
  3. Siemens Manuals
  4. IP Phone
  5. OpenScape Voice OpenStage 20 E SIP
  6. User manual

Siemens OpenScape Voice OpenStage 20 E SIP User Manual

Openscape voice
Hide thumbs Also See for OpenScape Voice OpenStage 20 E SIP:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual, Operating Manual
Documentation
OpenScape Voice
OpenStage 20 E SIP, OpenStage 20/20 G SIP
User Guide
Siemens Enterprise Communications
www.siemens-enterprise.com
V1 R3.x
V1 R4.x

Advertisement

Table of Contents
loading

Related Manuals for Siemens OpenScape Voice OpenStage 20 E SIP

Summary of Contents for Siemens OpenScape Voice OpenStage 20 E SIP

  • Page 1 Documentation OpenScape Voice OpenStage 20 E SIP, OpenStage 20/20 G SIP User Guide V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.com...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you encounter any problems, contact the responsible ad- ministrator. Use only original Siemens accessories. The use of oth- er accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    Product support on the internet Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 4: Table Of Contents

    Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Basic functions ......27 Secure voice transmission........27 Answering a call .
  • Page 6 Enhanced phone functions.....56 Incoming calls ..........56 Deflecting a call .
  • Page 7 OpenScape Voice functions ....97 Making anonymous calls ........97 Deactivating .
  • Page 8 Individual phone configuration ....118 Display ..........118 Adjusting the display to a comfortable reading angle .
  • Page 9 Web interface....... 145 General ..........145 Calling up the Web interface .

  • Page 10: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 11: Service

    Start recording Stop recording Service The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

  • Page 12: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 20 E/20/20 G SIP OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speakerphone mode offered by OpenStage 20/20 G.

  • Page 13: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) Network switch Local cable type Handset Properties of your OpenStage 20 E/20/20 G SIP OpenStage 20 E 20 G LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch page 14...

  • Page 14: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con- nection option must first be activated on the telephone by administrator.

  • Page 15: Keys

    Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call. Saved number redial (last number dialed). Button for fixed call forwarding (with red LED key). Function when key is pressed Open the phone’s main menu (with red LED key). Open the menu for voicemail or missed calls (with red LED key).

  • Page 16: 3-Way Navigator

    Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode: •...

  • Page 17: Keypad

    Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select the "back" function on the navigator, and confirm with In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 18 Getting to know your OpenStage phone Multi-function keys Key Function during text input Function when held down Write special characters. Activate/deactivate ringtone. Switch between upper and Activate the telephone lock. lower case Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.

  • Page 19: Display

    Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and- white LCD display. Adjust the tilt and contrast to suit your needs page 118). Idle mode If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G SIP is in idle mode.
  • Page 20 Getting to know your OpenStage phone Icons in the idle display In the first line, the time, weekday, and date are displayed in addition to icons for different situations and switches: Icon Explanation The ring tone is deactivated. The phone lock is activated. The "Do not disturb"...
  • Page 21 Getting to know your OpenStage phone Functions during a call In many operating situations you are offered appropriate functions or advi- sories in the second line of the display. Other available functions remain hi- dden and can be selected using Navigation key Example: You set up a consultation call.

  • Page 22: Records

    Getting to know your OpenStage phone Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the key flashes to signal new missed calls or messages page 15. Press the O key and use the click wheel to select the required submenu. •...

  • Page 23: Program/Service Menu

    Getting to know your OpenStage phone The administrator may have made special settings for missed calls. To in- dicate new missed calls, the LED on the O key flashes and you are shown a message on the • display, • or you may simply receive a message on the display.
  • Page 24 Getting to know your OpenStage phone Interrupting editing in the menu You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited.

  • Page 25: Administration

    Getting to know your OpenStage phone Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web inter- face. View information on the phone page 132 Contact your administrator or refer to the OpenStage Administra- tion Manual for more on the network information values listed here.
  • Page 26 Getting to know your OpenStage phone Activating a diagnostic call In the event of connection problems with a specific destination, the admi- nistrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the pho- ne.

  • Page 27: Basic Functions

    Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 12 before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator.

  • Page 28: Answering A Call Via The Handset

    Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. Lift the handset. if nec. Set the call volume. Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available in OpenStage 20/20 G.

  • Page 29: Directed Pickup

    Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

  • Page 30: Picking Up The Held Call

    Basic functions Step by step Picking up the held call: Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. You know the coworker’s in- ternal phone number and the function is configured for you in OpenScape Voice. Directed pickup? Select and confirm the option shown.

  • Page 31: Switching From Handset To Speakerphone Mode

    Basic functions Step by step Switching from handset to speaker- phone mode Make note of the two different processes and ac- tivate, if necessary, your preferred setting page 126. Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

  • Page 32: Switching From Speakerphone Mode To The Handset

    Basic functions Step by step Switching from speakerphone mode to the handset Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The n key goes out. Open listening You can let other people in the room join in on the call.

  • Page 33: Activating/Deactivating The Microphone

    Basic functions Step by step Activating/deactivating the micro- phone To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only). Prerequisite: You are conducting a call.

  • Page 34: Group Call

    Basic functions Step by step Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for oth- er members of the group. A group call is displayed on the phone. administrator may have made the following settings for signaling: Telephone status Ring on group call...
  • Page 35 Basic functions Step by step Further administrator settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.

  • Page 36: Listening To Voicemail

    Basic functions Step by step Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see page 22). The message key flashes to indicate new mes- sages and the F icon appears on the display. The LED only extinguishes when all new messages have been picked up and there are no missed calls.

  • Page 37: Making Calls

    Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 77, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Off-hook dialing Lift the handset. Enter the station number.

  • Page 38: On-Hook Dialing

    Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode; only OpenStage 20/ 20 G). Press the key (only OpenStage 20/20 G). Enter the station number. Press or wait until the dial delay expires (see page 75).

  • Page 39: Immediate Dialing

    Basic functions Step by step Immediate dialing Immediate dialing should only be activated if adminis- trator has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must either confirm the "Dial"...

  • Page 40: Dialing Using The Hot Or Warm Line Function

    Basic functions Step by step Dialing using the hot or warm line function Your administrator can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key (only OpenStage 20/20 G) •...

  • Page 41: Redial

    Basic functions Step by step Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled page 84. If the call journal is disabled, you will be shown the mes- sage "Key function unavailable"...

  • Page 42: Consulting A Second Party

    Basic functions Step by step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consult? Select and confirm the option shown. Start conference Start conference Select and confirm the option shown in the context...

  • Page 43: Switching To The Held Party (Alternating)

    Basic functions Step by step Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Alternate? Select and confirm the option shown. In the first display line, the phone number or name and the duration of the active connection are displayed. You can switch back and forth between two sub- scribers by repeatedly selecting and confirming "Alternate".

  • Page 44: Connecting Parties

    Basic functions Step by step Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 42 and call joining is allowed page 44.

  • Page 45: Call Forwarding

    Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call for- warding during a call. The function Forwarding must be authorized by administrator. Prerequisite: The call forwarding function is pro- grammed ( page 47).

  • Page 46: Activate Or Deactivate Immediate Call Forwarding

    Basic functions Step by step Activate or deactivate immediate call for- warding Press the key shown. Deactivating call forwarding If call forwarding was activated for All calls, it will now be automatically deactivated. Activate call forwarding to last destination. The pop-up menu opens: The message: "Set forward on to"...

  • Page 47: Saving Destination Phone Numbers For Call Forwarding

    Basic functions Step by step Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu ( page 58) or via the WEB inter- face page 145. Press the key shown. The pop-up menu opens: The message: "Set forward on to"...
  • Page 48 Basic functions Step by step Edit favourites? Select and confirm the option shown. Destination 1 E.g. select and confirm first destination. Enter/edit and confirm the destination phone number. If necessary, define additional destination phone num- bers. Save & Exit Select and confirm the option shown Copy and insert destination phone numbers The current destination phone number for a call for- warding type is copied.

  • Page 49: Activate/Deactivate Call Forwarding

    Basic functions Step by step Assign a destination phone number for call for- warding Prerequisite: At least one destination phone number has already been saved. All calls: 3339 Select and confirm type of forwarding (here for instance All calls) 3336 Select and confirm a saved destination.
  • Page 50 Basic functions Step by step Call forwarding settings can appear as follows: All calls: 3339 (default setting is off) Busy: 3335 No reply: 3336 Press the illuminated key to open the call display. If All calls was activated, the forwarding destination is dis- played with the forwarding symbol and the r key il- luminates.

  • Page 51: Call Forwarding Chain

    Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev- eral telephones where the last member of the chain is your phone.

  • Page 52: Callback

    Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option is only available if both you and ad- ministrator has activated the function page 54).

  • Page 53: Responding To A Callback

    Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen. Accepting a callback Accept Select and confirm the option shown. Rejecting a callback Prerequisite: The function Reject is authorized by ad- ministrator.

  • Page 54: Allow Callback

    Basic functions Step by step Allow callback z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Confirm. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls? Confirm.

  • Page 55: Calling Back Missed Calls

    Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 20). The function key also illuminates if the administrator has set the option to do this. Missed calls are logged in the missed calls list.

  • Page 56: Enhanced Phone Functions

    Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or sig- naled."Deflect" must be allowed. Deflect Select and confirm the option shown. 089008844 If a destination phone number is stored ( page 56), you can select and confirm it.

  • Page 57: Rejecting A Call

    Enhanced phone functions Step by step Confirm. Default destination = Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.

  • Page 58: Configuring Call Forwarding

    Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 47). z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Select and confirm the option shown.

  • Page 59: Placing A Call On Hold

    Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Alterts Select and confirm the option shown. Visual alerts= No Select and confirm the option shown.
  • Page 60 Enhanced phone functions Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or discon- nect. Prerequisite: You placed a call on hold and replaced the handset or (only OpenStage 20/20 G) pressed the loudspeaker key in speakerphone mode.
  • Page 61 Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 1, that is, the reminder is output after one minute.
  • Page 62 Enhanced phone functions Step by step Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call manually on hold and hang up. • You accepted a second call, and you or the second participant hang up.
  • Page 63 Enhanced phone functions Step by step Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z You can also configure this setting via the WEB inter- face page 145.

  • Page 64: Call Waiting (Second Call)

    Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
  • Page 65 Enhanced phone functions Step by step Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( page 62). Otherwise, the first call will remain on hold until you receive this prompt af- ter a defined time interval.
  • Page 66 Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 67). Deflect Select and confirm the option shown. If a destination phone number is stored ( page 56), you can select and confirm it.
  • Page 67 Enhanced phone functions Step by step Allowing call waiting z You can also configure this setting via the WEB inter- face page 145. If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call.
  • Page 68 Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the WEB inter- face page 145.

  • Page 69: Transferring A Call

    Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected page 70).
  • Page 70 Enhanced phone functions Step by step If the party answers: Announce the call you want to transfer. Complete Xfer? Select and confirm the option shown. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call.
  • Page 71 Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the WEB inter- face page 145.

  • Page 72: Cti Calls

    Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto An- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
  • Page 73 Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

  • Page 74: Making Calls

    Enhanced phone functions Step by step Making calls Dialing a phone number from a list The following call lists are available in the "Calls" directo- • Missed • Dialed • Received • Forwarded For a detailed description of the call lists, see page 22.

  • Page 75: Using Autodial Delay

    Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode •...
  • Page 76 Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
  • Page 77 Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the WEB inter- face page 145.

  • Page 78: Conference

    Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 42 or have accepted a second call page 64, and the conference function is active page 79.
  • Page 79 Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local confer- ence” page 80" function is activated. Exit Conf? Select and confirm the option shown in the menu. Both call partners remain connected.
  • Page 80 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the WEB inter- face page 145.

  • Page 81: System-Based Conference

    Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 42 or you have accepted a second call page 64, and the "System conference"...
  • Page 82 Enhanced phone functions Step by step Conference? Select and confirm the option shown in the consultation call’s context menu. The party is added to the confer- ence. Only the conference and all current participants are now displayed. You can scroll through the list of par- ticipants.

  • Page 83: Call Lists

    Enhanced phone functions Step by step Call lists For a detailed description of the different call lists, see page 22. The function must be activated in order to view and manage call lists page 84, otherwise the menu option "Calls" is not offered. Dial entry Press the key shown.

  • Page 84: Activating/Deactivating The Call Journal

    Enhanced phone functions Step by step Activating/deactivating the call journal The function can be disabled in order to prevent unau- thorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default.

  • Page 85: Privacy/Security

    Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Hold down the key in idle mode until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu ( page 19).

  • Page 86: Allowing "Do Not Disturb

    Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.

  • Page 87: Security

    Privacy/security Step by step Security User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone page 90. The administrator may have configured the follow- ing settings: •...
  • Page 88 Privacy/security Step by step Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Security? Select and confirm the option shown. Change user password Select and confirm the option shown. Current password Select and confirm the option shown.
  • Page 89 Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface page 145 or CTI applications that use a password prompt. As long as the user password is deactivated, you do not have access to user settings via the Web interface.

  • Page 90: Phone Locking

    Privacy/security Step by step Phone locking You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.
  • Page 91 Privacy/security Step by step If an emergency number has been entered on the telephone by administrator, Emergency call will be offered on the display once you have acti- vated the phone lock. You can also dial the emer- gency number via the keypad. Unlocking the phone The following is displayed: Phone locked.

  • Page 92: Mobility

    Mobility Step by step Mobility Prerequisite: Your phone is configured to support mo- bility by administrator. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility- enabled phone, the following scenarios are possible: Logging on and off at the same phone •...

  • Page 93: Logging On And Off At The Same Phone

    Mobility Step by step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. page 19 Mobile logon? Select from the idle display context menu ( page 19) and confirm. The Mobility logon dialog appears.

  • Page 94: Logging Off From The Phone

    Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Mobile logoff? Select from the idle display context menu ( page 19) and confirm. The logoff procedure starts immediately. Mobile logoff Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.

  • Page 95: Logging On At Different Telephones

    Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

  • Page 96: Logging On With Forced, Delayed Logoff At A Remote Phone

    Mobility Step by step Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your administrator en- abled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Mobile logoff? Select from the idle display context menu ( page 19)

  • Page 97: Openscape Voice Functions

    OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Making anonymous calls Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called par- ty’s station.

  • Page 98: Activating

    OpenScape Voice functions Step by step Activating If your administrator activated caller ID transmission for your phone, you can deactivate this setting as follows: Lift the handset. Enter the code (see the table of codes page 117) to suppress the caller ID. Wait until you hear the confirmation tone.

  • Page 99: Temporarily Deactivating Anonymous Calling For The Next Call

    OpenScape Voice functions Step by step Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes page 117).

  • Page 100: Creating A List For Selective Calls

    OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 101: For Call Rejection

    OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 102: Anonymous Calls

    OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset.

  • Page 103: Using Abbreviated Dialing

    OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers.

  • Page 104: Hunt Group Functions

    OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your tele- phone can be assigned to a pickup group page 34 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the mem- bers of your group in accordance with specific rules de- fined by your administrator.

  • Page 105: Marking The Last Line In The Hunt Group Chain

    OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.

  • Page 106: Reachability

    OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The administrator has configured the re- spective feature for your main number in OpenScape Voice.

  • Page 107: Parallel Call

    OpenScape Voice functions Step by step is informed that the call is being routed to another sta- tion. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".
  • Page 108 OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without hav- ing to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. Lift the handset. Enter the code to activate or deactivate the parallel call (see code table page 117).

  • Page 109: Parking A Call

    OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g.

  • Page 110: Silent Monitoring

    OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (ac- tive).

  • Page 111: Muted Silent Monitoring

    OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him be- cause he cannot hear you •...

  • Page 112: One-Way Intercom And Two-Way Intercom Function

    OpenScape Voice functions Step by step One-way Intercom and Two-way Inter- com function With One-way Intercom or Two-way Intercom, the loud- speaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or be- tween a doctor and receptionist.

  • Page 113: One-Way Intercom

    OpenScape Voice functions Step by step One-way Intercom From your phone, you can directly call any team mem- ber whose telephone has a loudspeaker. One-way Intercom with variable input of member number Lift the handset. Enter the code for One-way Intercom (see code table page 117) followed by the one or two-digit member number of the respective team member.

  • Page 114: Announcing The Local Phone Number

    OpenScape Voice functions Step by step Two-way Intercom to a saved member number Prerequisite: The code for Two-way Intercom and the member number are programmed on a sensor key. Press the programmed sensor key. A connection to the team member is established immediately and your speakerphone function will be switched on.

  • Page 115: Dialling The Last Caller

    OpenScape Voice functions Step by step Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal page 84.

  • Page 116: Picking Up Out-Of-Hours Calls

    OpenScape Voice functions Step by step Picking up out-of-hours calls If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period. For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.

  • Page 117: Code Table For Openscape Voice Functions

    OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off page 97 Making anonymous calls on page 98 Making anonymous calls temporarily on page 98...

  • Page 118: Individual Phone Configuration

    Individual phone configuration Step by step Individual phone configuration Display Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has multiple contrast levels that you can set according to your light conditions.

  • Page 119: Date And Time

    Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. z You can also configure these settings via the Web inter- face page 145.

  • Page 120: Setting Daylight Saving Time

    Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 121. z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Select and confirm the option shown. if nec.

  • Page 121: Automatic Daylight Saving Time

    Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your administrator. z You can also access this information via the Web inter- face page 145.

  • Page 122: Date Display Format

    Individual phone configuration Step by step Date display format z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.

  • Page 123: Audio

    Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) z You can also configure this setting via the WEB inter- face page 145.

  • Page 124: Settings

    Individual phone configuration Step by step Settings Ringtone If your administrator has loaded suitable files to the phone, you can select a realtone file in *.mp3 or *.wav format for the ringer tone. If no individual audio files are available the "pattern" ringtone is preset. Press the key shown.
  • Page 125 Individual phone configuration Step by step Ringer melody = 4 Required pattern melody Choose between 1 and 8 (e. g. 4). You will immediately hear the corresponding Ringer melody. Confirm the selected Ringer melody. Option = Save & Exit Select the option shown and confirm twice. Pattern sequence z You can also configure this setting via the WEB inter- face...
  • Page 126 Individual phone configuration Step by step if nec. Enter and confirm the user password. Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Room character = Normal Select and confirm the room character in the context menu (for example, "Normal").

  • Page 127: Tone And Indication With An Unsecured Voice Connection

    Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection"...

  • Page 128: Key Click

    Individual phone configuration Step by step Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad.

  • Page 129: Setting The Language And Country

    Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the WEB inter- face page 145. Press the key shown.
  • Page 130 Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Dansk 7 . Deutsch 8. Eesti keel 9. English 10. English(US) 11. Español 12. Français 13.

  • Page 131: Locality

    Individual phone configuration Step by step Locality Adapt your phone settings to suit the relevant country- specific conditions (e.g., transmission parameters). z You can also configure this setting via the WEB inter- face page 145. Press the key shown. User Select and confirm the option shown.

  • Page 132: Network Information

    Individual phone configuration Step by step Network information This overview in the user area of the Service menu pro- vides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.

  • Page 133: Resetting User Data

    Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to facto- ry settings. • Display contrast • Language setting • Audio settings – Volumes –...

  • Page 134: Call Recording

    Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.

  • Page 135: Explanations Of Recording

    Call recording Step by step be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone.

  • Page 136: Enhanced Functions

    Call recording Step by step Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1.

  • Page 137: Automatic Call Recording

    Call recording Step by step Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to page 135 to check which calls this can be. As soon as the recording starts, you will see the recording symbol and hear a beep (see also...

  • Page 138: Controlling Call Recording

    Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. You are conducting a call (see also page 135). Recording on? Select and confirm the option shown.

  • Page 139: Consultation During Call Recording

    Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. Recording has started. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. The recording is paused while you initiate the consultation.

  • Page 140: Call Recording While Alternating

    Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call.

  • Page 141: Setting Up A Conference During Recording

    Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call page 42 or you have accepted a second call page 64 and the "System conference" feature was configured by the administrator. Recording has started. The main call is placed on hold.

  • Page 142: Your Call Is Included In A Conference During The Recording

    Call recording Step by step Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.

  • Page 143: Diagnostic Information

    Call recording Step by step Diagnostic Information This information overview in the user area of the service menu provides you with information on the current con- figuration of the telephone: Press the key shown. User Select and confirm the option shown. if nec.
  • Page 144 Call recording Step by step Diagnostic.Information ip.adress: 192.168.1.41 subnet.mask: 255.255.255.0 default.route: 192.168.1.2 primary.dns: 192.168.1.105 secondary.dns: 192.168.1.2 route.1.ip: route.1.gateway: None route.1.mask: None route.2.ip: None route.2.gateway: None route.2.mask: None mac-address: 0001e32faf10 discovery.mode: Manual dhcp.reuse: lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: None qos.layer.2.default:...

  • Page 145: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Access to the Web interface must be activated by administrator. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information"...

  • Page 146: User Pages

    Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3.

  • Page 147: User Menu

    Web interface User menu All settings can be made via the user menu of the web interface as well as via the phone’s user menu. User Pages User login V page 87 Date and Time – Local time V page 119 –...
  • Page 148 Web interface – Forwarding party V page 59 – Handling – Allow call waiting V page 67 – Allow DND V page 86 – Allow busy when dialing V page 77 – CTI calls – Allow auto-answer V page 72 –...

  • Page 149: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...

  • Page 150: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, select the User menu option. You are prompted to page 87. Confirm this with OK. The options of enter the User password the user menu are available.
  • Page 151 Local user menu – Ringer3.wav? – Ringer4.wav? – Ringer5.wav? – Ringer6.wav? – Return? – Ringer melody = 2 page 124 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? – Ringer tone sequence= 1 page 125 –...
  • Page 152 Local user menu – Return? – Busy when dialing = Yes page 77 – No? – Return? – Transfer on ring = Yes page 71 – No? – Return? – Immediate dialing = Yes page 39 – No? – Return? –...
  • Page 153 Local user menu – Save & Exit – Exit (no save) – Copy page 48 – Einfügen (if copying is active) page 48 – Return – No reply: 12345 page 49 – Einschalten? – Enter destination page 47 – List of saved numbers, if applicable –...
  • Page 154 Local user menu – AutoAnswer = Yes page 72 – No? – Return? – AutoAnswer beep = Yes page 72 – No? – Return? – AutoReconnect beep = Yes page 73 – No? – Return? – Save & Exit – Exit (no save) –...
  • Page 155 Local user menu – No? – Return? – Secure call alert = Yes page 127 – No? – Return? – Toggle associate =Yes page 68 – No? – Return? – Lower IL alert (for GB only) – – Save & Exit –...
  • Page 156 Local user menu dd/mm/yyyy? yyyy/mm/dd? – mm/dd/yyyy? – Return? – Time format = 24 hour page 121 – 24 hour? – 12 Hour (AM/PM)? – Return? – Save & Exit – Exit (no save) Security? – Change user password? page 87 –...

  • Page 157: Index

    Index Index Call recording ..........140 alternating ..........137 automatic ..........137 ..........25 AutoStart Administration ..........135 ........44 call types Allowing call joining ..........141 ............43 conference Alternate ........... 139 ..114 consultation Announcing the local phone number ..........
  • Page 158 Index ........... 91 ............. 16 Emergency call Navigator ........91 ..........39 Emergency number Normal dialing ..........96 ..........32 Forced logoff Open listening ..........45 ........97 Forwarding OpenScape Voice ..........15 ..... 41 Function keys "last caller redial" function ....
  • Page 159 Index ..... 47 ......... 91 Save destination phone number Unlocking the phone ..........85, 87 Security User interface ............ 106 ......... 12 Serial call OpenStage 20 ........119 ........... 87 Setting the time User password ............118 ..........11 Settings User support ........
  • Page 160 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2030-U105-1-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

This manual is also suitable for:

Openscape voice openstage 20/20 g sipOpenstage 20 sipOpenstage 20 g sip

Table of Contents