Page 1 Dell™ OptiPlex™ 360 Service Manual Models DCSM and DCNE...
Page 2 Reproduction of these material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and OptiPlex are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...
Page 3: Table Of Contents
Contents Before Working on Your Computer ..Recommended Tools ....Before Working on Your Computer ... . Turning Off Your Computer .
Page 4 Drive Bezel ..... . . Removing the Drive Bezel ....Replacing the Drive Bezel .
Page 5 Drives ......About the Drives ..... Recommended Drive Cable Connections .
Page 6 I/O Panel ......Removing the I/O Panel ....Replacing the I/O Panel .
Page 7 Replacing the Processor ....12 Power Supply ....Mini Tower Computer Power Supply .
Page 8 ..Starting the Dell Diagnostics From Your Hard Drive 136 Starting the Dell Diagnostics From the Drivers and Utilities Disc Dell Diagnostics Main Menu ...
Page 9: Before Working On Your Computer
Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Before Working on Your Computer...
Page 10: Turning Off Your Computer
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable.
Page 11: Inside View Of Your Computer
Inside View of Your Computer Mini Tower Computer optical drive power supply back USB and audio connectors system board heat sink assembly hard drive front USB and audio connectors drive bays Before Working on Your Computer...
Page 12: Desktop Computer
Desktop Computer 1 drive bays (media card reader or floppy 2 power supply drive, optical drive and hard drive) 3 back USB and audio connectors 4 system board 5 heat sink assembly 6 front USB and audio connectors Before Working on Your Computer...
Page 13: System Board Components
System Board Components Mini Tower Computer System Board Components 18 18 18 13 12 13 13 11 10 Before Working on Your Computer...
Page 14 internal chassis power connector memory module speaker connector connectors (DIMM1, (optional) DIMM2) serial ATA drive main power connector floppy drive connector connectors (SATA0, SATA1, SATA2) audio connectors (2) network adapter USB ports (4) connector, USB ports 10 VGA video connector 11 RTC reset jumper 12 parallel (printer) (RTCRS)
Page 15: Desktop Computer System Board Components
Desktop Computer System Board Components 18 18 18 13 12 13 13 11 10 Before Working on Your Computer...
Page 16 internal chassis power connector memory module speaker connector connectors (DIMM1, (optional) DIMM2) serial ATA drive main power connector floppy drive connector connectors (SATA0, SATA1, SATA2) audio connectors (2) network adapter USB ports (4) connector, USB ports 10 VGA video connector 11 RTC reset jumper 12 parallel (printer) (RTCRS)
Page 17: After Working On Your Computer
After Working on Your Computer After you have completed any replacement procedures, ensure you connect any external devices, cards, cables, and so on before turning on your computer. 1 Replace the computer cover (see "Replacing the Mini Tower Computer Cover" on page 21). 2 Connect any telephone or network cables to your computer.
Page 18 Before Working on Your Computer...
Page 19: Computer Cover
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 20 1 front of computer (bezel) 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 3 Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up. 4 Lift the cover away from the computer.
Page 21: Replacing The Mini Tower Computer Cover
Replacing the Mini Tower Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1 Ensure that all cables are connected, and fold cables out of the way. 2 Ensure that no tools or extra parts are left inside the computer. 3 Insert the two clamps on the edge of the chassis into the clamp slots on the cover.
Page 22 1 front of computer (bezel) 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 3 Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up. 4 Lift the cover away from the computer.
Page 23: Replacing The Desktop Computer Cover
Replacing the Desktop Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1 Ensure that all cables are connected, and fold cables out of the way. 2 Ensure that no tools or extra parts are left inside the computer. 3 Insert the two clamps on the edge of the chassis into the clamp slots on the cover.
Page 24 Computer Cover...
Page 25: Drive Bezel
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 26: Replacing The Drive Bezel
1 bezel 2 bezel latch Replacing the Drive Bezel NOTE: This procedure assumes that you have completed the removal procedure first. 1 With the computer set upright, align and insert the clamps on the left edge of the bezel into the bezel clamp slots along the left edge of the front panel.
Page 27: Removing A Drive Bezel Insert
Removing a Drive Bezel Insert NOTE: Do not discard the screws located on the inside of the bezel insert tab. You need these screws to secure the replacement drive in the drive bay. 1 Follow the procedure in "Before Working on Your Computer" on page 9. 2 Remove the drive bezel (see "Removing the Drive Bezel"...
Page 28: Replacing A Drive Bezel Insert
Replacing a Drive Bezel Insert NOTE: This procedure assumes that you have completed the removal procedure first. 1 Place the drive bezel face-down on a flat surface. 2 Holding the bezel insert almost vertically, reseat the left bezel insert grip along the left edge of the rear of the bezel.
Page 29: Cards
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 30: Removing A Pci Or Pci Express Card From A Mini Tower Computer
• If you are installing a card, ensure that the appropriate driver for the card is also installed. For instructions, see the documentation that came with the card. Removing a PCI or PCI Express Card From a Mini Tower Computer 1 Follow the procedure in "Before Working on Your Computer"...
Page 31: Computer
Enter the system setup program, go to Onboard Devices and select Integrated Audio, and then change the setting to On. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
Page 32 alignment guide card card-edge connector card connector card slots (4) release lever card retention latch 3 If you are installing a new card, remove the filler bracket covering the empty card slot. To remove a filler bracket, gently insert a scribe under the top edge of the bracket.
Page 33: Alignment Guide
NOTE: For information on configuring the card, making internal connections, or customizing it for your computer, see the documentation that came with the card. WARNING: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
Page 34 13 IIf you installed a network adapter card and want to turn off the integrated network adapter, use the system setup program. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
Page 35: Removing A Pci Or Pci Express Card From A Desktop Computer
14 Install any drivers required for the card as described in the card documentation. Removing a PCI or PCI Express Card From a Desktop Computer NOTE: If applicable, see "Removing a Card From the Optional Riser-Card Cage" on page 50. 1 Follow the procedure in "Before Working on Your Computer"...
Page 36: Installing Or Replacing A Pci Or Pci Express Card In A Desktop Computer
Uninstall the card’s driver. For instructions, see the documentation that came with the card. For more information on using the system setup program, see the Dell Technology Guide on your computer or atsupport.dell.com. Installing or Replacing a PCI or PCI Express Card in a Desktop Computer NOTE: If applicable, see "Installing or Replacing a Card in the Optional Riser-Card...
Page 37: If You Are Installing A New Card, Remove The Filler Bracket Covering The Empty Card Slot. To Remove A Filler Bracket, Gently Insert A Scribe Under The Top Edge Of The Bracket
release lever filler bracket alignment guides (3) card card retention latch system board connector 4 If you are installing a new card, remove the filler bracket covering the empty card slot. To remove a filler bracket, gently insert a scribe under the top edge of the bracket.
Page 38 release lever on card retention latch card card-edge connector card connector WARNING: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 If you are installing a PCI Express x16 card, hold the securing-tab release lever away from the card connector as you insert the new card into the connector slot.
Page 39 card fully seated card not fully seated improperly seated bracket properly seated bracket NOTE: If you are installing a PCI Express x16 card, ensure that the securing tab on the connector’s release lever fits into the notch on the front end of the card.
Page 40 11 IIf you installed a network adapter card and want to turn off the integrated network adapter, use the system setup program. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
Page 41: Ps/2 Serial-Port Adapter
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 42: Installing Or Replacing A Ps/2 Serial-Port Adapter In A Mini Tower Computer
card retention latch alignment guide PS/2 serial adapter cable 4 Disconnect the PS/2 serial-port cable from the system board (see "Mini Tower Computer System Board Components" on page 13). 5 If necessary, disconnect any external cables connected to the adapter. 6 Ease the PS/2 serial-port adapter bracket out of its slot.
Page 43 card retention latch alignment guide PS/2 serial adapter cable 4 Remove the filler bracket (if applicable). NOTE: For information on configuring the adapter, making internal connections, or customizing it for your computer, see the documentation that came with the adapter. 5 Align the PS/2 serial-port adapter bracket in the slot and press down firmly.
Page 44 6 Secure the card(s) by closing the card retention latch and snapping it into place. CAUTION: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
Page 45 8 Follow the procedure in "After Working on Your Computer" on page 17. Cards...
Page 46: Removing A Ps/2 Serial-Port Adapter From A Desktop Computer
Removing a PS/2 Serial-Port Adapter From a Desktop Computer NOTE: If applicable, see "Removing a Card From the Optional Riser-Card Cage" on page 50. 1 Follow the procedure in "Before Working on Your Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover"...
Page 47: Installing Or Replacing A Ps/2 Serial-Port Adapter In A Desktop Computer
NOTE: Installing filler brackets in empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer. 7 Before you close the card retention mechanism, ensure that: •...
Page 48 5 Align the PS/2 serial-port adapter bracket in the slot and press down firmly. Ensure that the adapter is fully seated in the slot. card retention latch alignment guide PS/2 serial adapter cable 6 Before you close the card retention mechanism, ensure that: •...
Page 49 release lever adapter retention latch PS/2 serial-port adapter bracket serial-port adapter connector serial-port adapter system board connector 8 Connect the adapter cable to the PS/2 serial-port adapter connector on the system board (see "Desktop Computer System Board Components" on page 15). NOTE: For information about the cable connections, see the documentation for the PS/2 serial-port adapter.
Page 50: Removing A Card From The Optional Riser-Card Cage
Removing a Card From the Optional Riser-Card Cage NOTE: The riser-card cage is an option for the desktop computer only. 1 Follow the procedure in "Before Working on Your Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover"...
Page 51 7 If you are removing a card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets in empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer.
Page 52: Installing Or Replacing A Card In The Optional Riser-Card Cage
Ensure that the riser-card connectors are fully seated in the connectors on the system board. Rotate the riser-card cage handle to the down position. Installing or Replacing a Card in the Optional Riser-Card Cage NOTE: The riser-card cage is an option for the desktop computer only. 1 Follow the procedure in "Before Working on Your Computer"...
Page 53 4 Gently push the release lever on the card retention latch to pivot the latch open. The latch remains in the open position. 5 If you are installing a new card, remove the filler bracket to create an empty card-slot opening. 6 If you are replacing a card that is already installed in the computer, remove the card (see "Removing a PCI or PCI Express Card From a Desktop Computer"...
Page 54 15 Install any drivers required for the card. For instructions on installing driver, see the documentation that came with the card. Cards...
Page 55: Drives
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 56: Drive Interface Connectors
Power Connector power cable data connector Drive Interface Connectors The drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the cable and the drive before connecting. SATA Connector 1 interface cable 2 interface connector Connecting and Disconnecting Drive Cables When connecting and disconnecting a SATA data cable, disconnect the cable using the pull-tab.
Page 57: Optical Drive
The SATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Optical Drive Removing an Optical Drive From the Mini Tower Computer 1 Follow the procedure in "Before Working on Your Computer"...
Page 58: Replacing Or Adding An Optical Drive In The Mini Tower Computer
Update the drive configuration information in the system setup program. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. Replacing or Adding an Optical Drive in the Mini Tower Computer...
Page 59: Removing An Optical Drive Panel Insert
6 Follow the procedure in "After Working on Your Computer" on page 17. 7 Update the drive configuration information in the system setup program. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
Page 60: Replacing The Optical Drive In The Desktop Computer
2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). CAUTION: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 3 Pull up on the drive release latch, slide the drive toward the back of the computer, and lift the drive from the computer.
Page 61 Insert the three shoulder screws removed from the insert into the sides of the new drive and tighten them. Lift the drive release latch up and insert the new optical drive. 3 Connect the power and data cables to the drive. 4 Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks into place.
Page 62: Floppy Drive Or Media Card Reader
Dell Technology Guide on your computer or at support.dell.com. 8 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). Floppy Drive or Media Card Reader...
Page 63 Drive Panel Insert 5 Disconnect the power and data cables from the back of the floppy drive. 6 Grasp the drive release latch and slide it toward the bottom of the computer until the drive panel snaps open. While holding the drive release latch in place, slide the drive out of the computer.
Page 64: Replacing Or Adding A Floppy Drive Or Media Card Reader In The Mini Tower Computer
drive release latch floppy drive Replacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Computer NOTE: This procedure assumes that you have completed the removal procedure first. 1 If you are replacing a floppy drive or media card reader, remove the shoulder screws from the existing drive and attach the screws to the replacement drive.
Page 65 4 Attach the power and data cables to the floppy drive or media card reader and to the system board. Drives...
Page 66: Removing A Floppy Drive Or Media Card Reader From The Desktop Computer
5 Follow the procedure in "After Working on Your Computer" on page 17. 6 Enable the new floppy drive or media card reader in the system setup program. For information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
Page 67 Follow the procedure in "After Working on Your Computer" on page 17. Enter the system setup program to update the drive configuration information. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. Drives...
Page 68: Replacing Or Adding A Floppy Drive Or Media Card Reader In The Desktop Computer
Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer NOTE: This procedure assumes that you have completed the removal procedure first. 1 If you are installing a new floppy drive or media card reader: Remove the drive panel insert installed in the drive bay. Remove the four shoulder screws from the drive panel insert.
Page 69 4 Attach the power and data cables to the floppy drive or media card reader. 5 Align the shoulder screws with the screw guides on the chassis, and slide the drive into the bay (the slot labeled "2") until it clicks into place. floppy drive drive bay label 6 Replace the optical drive (see "Replacing the Optical Drive in the Desktop...
Page 70: Hard Drives
For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). Hard Drives...
Page 71 5 Press the release tabs inwards, and slide the drive out of the bay. Drives...
Page 72: Replacing Or Adding A Hard Drive In A Mini Tower Computer
Enter the system setup program and navigate to the Drives section. Under Drive 0 through 3, set Drive to the correct configuration. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com...
Page 73 1 hard drive 2 hard drive bracket 4 Connect the power and data cables to the drive. 5 Connect the data cable to the system board. Drives...
Page 74 Dell Technology Guide on your computer or at support.dell.com. 9 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). Hard Drive Bracket — Mini Tower Computer...
Page 75 2 While gently pulling the edges of the bracket away from the hard drive, lift the hard drive out of the bracket. 3 Place the hard drive bracket on a flat surface, with the label face-up. 4 With the top edge of the hard drive oriented toward the bracket tabs, seat the left edge into the bracket, inserting the pins on the bracket into the pinholes on the hard drive.
Page 76: Removing A Hard Drive From A Desktop Computer
Removing a Hard Drive From a Desktop Computer CAUTION: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure. 1 Check the documentation for the drive to verify that it is configured for your computer.
Page 77: Replacing Or Adding A Hard Drive In A Desktop Computer
plastic securing clips (2) hard drive 7 Lift the drive out of the computer. 8 Disconnect the power and data cables from the drive. Replacing or Adding a Hard Drive in a Desktop Computer NOTE: This procedure assumes that you have completed the removal procedure first.
Page 78 5 Locate the correct bay for the drive, and slide the drive into the bay until it clicks into place. hard drive drive bay label hard drive bracket 6 Replace the floppy drive (see "Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer"...
Page 79 13 Partition and format your drive. NOTE: For instructions, see the documentation that came with your operating system. 14 Verify your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). 15 Install the operating system on the hard drive. NOTE: For instructions, see the documentation that came with your operating system.
Page 80 4 Reseat the hard drive in the bracket with the label face-up. 5 Replace the four screws securing the hard drive to the bracket. Drives...
Page 81: O Panel
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 82 Mini Tower Computer 1 I/O panel release button 2 securing screw 3 I/O panel 4 I/O cable connector I/O Panel...
Page 83: Replacing The I/O Panel
Desktop Computer 1 securing screw 2 I/O panel 3 I/O cable connector 4 Remove the screw securing the I/O panel to the computer chassis. 5 Press and hold the I/O panel release button (mini tower computer only). 6 Slide the I/O panel down to release the I/O panel clamp from the I/O panel clamp slot.
Page 84 To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6 Verify that the computer works correctly by running the Dell™ Diagnostics (see "Dell Diagnostics" on page 136). I/O Panel...
Page 85: Processor Heat-Sink Assembly
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against likelihood of electric shock, laceration by moving fan blades or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.
Page 86 Mini Tower Computer 1 heat-sink assembly 2 captive screws (2) Desktop Computer 1 heat-sink assembly 2 captive screws (2) Processor Heat-Sink Assembly...
Page 87: Replacing The Processor Heat-Sink Assembly
Replacing the Processor Heat-Sink Assembly NOTE: This procedure assumes that you have completed the removal procedure first. 1 Follow the procedure in "Before Working on Your Computer" on page 9. 2 If necessary, remove the computer cover (see "Removing the Mini Tower Computer Cover"...
Page 88 Desktop Computer 1 heat-sink assembly 2 heat-sink assembly bracket 3 captive screw housing (2) 5 Tighten the two captive screws evenly to secure the heat-sink assembly to the system board. CAUTION: Ensure that the heat-sink assembly is correctly seated and secured. 6 Reconnect the fan power cable to the system board (see "System Board Components"...
Page 89: Memory Modules
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing a Memory Module 1 Follow the procedure in "Before Working on Your Computer" on page 9.
Page 90: Replacing Or Adding A Memory Module
If you remove the original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. Match the specifications of the memory modules you are installing. Otherwise, your computer may not start properly.
Page 91 Align the notch on the bottom of the module with the crossbar in the connector.. cutouts (2) memory module notch crossbar CAUTION: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 2 Insert the module into the connector until the module snaps into position.
Page 92 8 You can also enter the system setup program to verify the new memory is recognized by the computer. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. Memory Modules...
Page 93: Coin-Cell Battery
4 of "Replacing the Coin-Cell Battery" on page 94. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. 2 Follow the procedure in "Before Working on Your Computer" on page 9.
Page 94: Replacing The Coin-Cell Battery
4 Enter the system setup program to restore the settings you recorded in step 1 under the section Removing the Coin-Cell Battery and enter the correct date and time. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. Coin-Cell Battery...
Page 95: Speakers
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 96 Mini Tower Computer Desktop Computer Speakers...
Page 97: Replacing A Speaker
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 98 Desktop Computer 2 Connect the cables to the system board. 3 Follow the procedure in "After Working on Your Computer" on page 17. Speakers...
Page 99: Processor
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: Do not perform the following steps unless you are familiar with hardware removal and replacement. Performing these steps incorrectly could damage your system board.
Page 100: Replacing The Processor
processor cover processor socket release lever 4 Release the release lever by pressing and pushing the release lever away from the processor cover. 5 Open the processor cover. CAUTION: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
Page 101 1 Unpack the new processor, being careful not to touch the underside of the processor. CAUTION: Socket pins are delicate. To avoid damage, ensure that the processor is aligned properly with the socket, and do not use excessive force when you install the processor.
Page 102 Ensure that the processor fan and heat sink assembly is correctly seated and secure. 11 Follow the procedure in "After Working on Your Computer" on page 17. 12 Verify if your computer works correctly by running the Dell™ Diagnostics (see "Dell Diagnostics" on page 136). Processor...
Page 103: Power Supply
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 104: Replacing The Power Supply In The Mini Tower Computer
release button power supply screws (4) AC power connector 6 Press down on the release button on the floor of the computer chassis, and slide the power supply toward the front of the computer by approximately one inch. 7 Lift the power supply up and out of the computer. Replacing the Power Supply in the Mini Tower Computer NOTE: This procedure assumes that you have completed the removal procedure...
Page 105 CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6 Verify the computer works correctly by running the Dell™ Diagnostics (see "Dell Diagnostics" on page 136). Power Supply...
Page 106: Power Connectors In The Mini Tower Computer
Power Connectors in the Mini Tower Computer P1: System Board Connector — Mini Tower Computer 9 10 11 12 9 10 11 12 Pin Number Signal Name Wire Color Wire Gauge +3.3 VDC Orange AWG#20 +3.3 VDC Orange AWG#20 Black AWG#20 Power Supply...
Page 107 Pin Number Signal Name Wire Color Wire Gauge +5 VDC AWG#20 Black AWG#20 +5 VDC AWG#20 Black AWG#20 Gray AWG#22 Standby Purple AWG#20 +12 VADC Yellow AWG#20 +12 VADC Yellow AWG#20 +3.3 VDC Orange AWG#20 +3.3 VDC/SE* Orange AWG#20 -12 VDC Blue AWG#20 Black...
Page 108 P2: Processor Connector — Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge Black AWG#18 Black AWG#18 +12 VADC Yellow AWG#18 +12 VADC Yellow AWG#18 P3 and P5: Right Angle SATA Connectors — Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge...
Page 109 P7: Floppy Disk Drive Connector — Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge +5 VDC AWG#22 Black AWG#22 Black AWG#22 +12 VADC Yellow AWG#22 P8 and P9: Right Angle SATA Connectors — Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge...
Page 110: Desktop Computer Power Supply
Desktop Computer Power Supply Removing the Power Supply From the Desktop Computer 1 Follow the procedure in "Before Working on Your Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). 3 Disconnect the power cables from the system board and the drives. CAUTION: Note the routing of the power cables underneath the tabs in the computer chassis as you remove them from the system board and drives.
Page 111: Replacing The Power Supply In The Desktop Computer
release button power supply screws (2) AC power connector 6 Press down on the release button on the floor of the computer chassis, and slide the power supply toward the front of the computer by approximately one inch. 7 Lift the power supply up and out of the computer. Replacing the Power Supply in the Desktop Computer NOTE: This procedure assumes that you have completed the removal procedure...
Page 112: Power Connectors In The Desktop Computer
To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6 Verify the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). Power Connectors in the Desktop Computer...
Page 113 P1: MB Connector — Desktop Computer 9 10 11 12 9 10 11 12 Pin Number Signal Name Wire Color Wire Gauge +3.3 VDC Orange AWG#20 +3.3 VDC Orange AWG#20 Black AWG#20 +5 VDC AWG#20 Black AWG#20 +5 VDC AWG#20 Black AWG#20 Gray...
Page 114 Pin Number Signal Name Wire Color Wire Gauge +5 VDC AWG#20 +5 VDC AWG#20 Black AWG#20 P2: CPU Connector — Desktop Computer Pin Number Signal Name Wire Color Wire Gauge Black AWG#18 Black AWG#18 +12 VDC Yellow AWG#18 +12 VDC Yellow AWG#18 P4: Floppy Disk Drive Connector —...
Page 115 P5 and P6: Right Angle SATA Connectors — Desktop Computer Pin Number Signal Name Wire Color Wire Gauge +3.3 VDC Orange AWG#18 Black AWG#18 +5 VDC AWG#18 Black AWG#18 +12 VDC Yellow AWG#18 Power Supply...
Page 116 Power Supply...
Page 117: Bios
3 Place the BIOS-update disc in the center of the drive tray, and then press the eject button or gently push on the tray to close it. 4 Restart the computer. 5 When the DELL™ logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time.
Page 118: Flashing The Bios From The Hard Drive
Flashing the BIOS From the Hard Drive 1 Turn on the computer. 2 Locate the latest BIOS update file for your computer at support.dell.com. 3 Click Download Now to download the file. 4 If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement.
Page 119: System Board
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: To guard against likelihood of electric shock, laceration by moving fan blades or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.
Page 120: Replacing The System Board
9 Disconnect the fan power cables from the system board. 10 Disconnect any additional cables from the system board. 11 Remove the 11 screws securing the system board to the computer chassis. system board screws (11) WARNING: The system board is fragile. Handle it carefully. 12 Lift the system board out of the computer chassis and place it into static- protective packaging.
Page 121 11 Check all cable connections throughout the computer chassis to ensure they are secure. 12 Follow the procedure in "After Working on Your Computer" on page 17. 13 Verify that your computer works correctly by running the Dell™ Diagnostics (see "Dell Diagnostics" on page 136). System Board...
Page 122 System Board...
Page 123: Troubleshooting
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. WARNING: Always unplug your computer from the electrical outlet before opening the cover.
Page 124: Beep Codes
This beep code tells you that the computer encountered a memory problem. Reseating the memory modules may correct the following beep code errors. If the problem persists, contact Dell™ (see " on page 159) for "Contacting Dell obtaining technical assistance.
Page 125: Dell Diagnostics
2 Run the Dell™ Diagnostics to further identify the problem. (see "Dell Diagnostics" on page 136). Code Cause 1-1-2 Microprocessor register failure 1-1-3 NVRAM read/write failure 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure...
Page 126: Diagnostic Lights
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance. To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel.
Page 127: Diagnostic Light Codes During Post
• Unplug the computer. Allow a minute motherboard failure for the power to drain. Plug the has occurred. computer into a working electrical outlet and press the power button. • If the problem persists, contact Dell (see "Contacting Dell" on page 159). Troubleshooting...
Page 128 No CPU present. • Reinstall the processor and restart the system. If the computer still fails to boot, inspect the processor socket for Steady damage. Amber • If the problem persists, contact Dell (see "Contacting Dell" on page 159). Troubleshooting...
Page 129 • If available, install verified working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 159). A possible CPU or • Replace the processor with a known motherboard failure good processor.
Page 130 Amber faulty one. • If the problem persists, the system board may be faulty. Contact Dell (see "Contacting Dell" on page 159). Power connector not • Reseat the 2x2 power connector from installed properly.
Page 131 Suggested Resolution The computer is in a • Ensure the display is connected and normal on condition. powered on. • If the problem persists, contact Dell The diagnostic lights Steady (see "Contacting Dell" on page 159). are not lit after the...
Page 132 • If available, install working memory of the same type into your computer . • If the problem persists, contact Dell (see "Contacting Dell" on page 159). Memory modules are • Ensure no special requirements for...
Page 133 If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. • If the problem persists, contact Dell (see "Contacting Dell" on page 159). Another failure has • Ensure all hard drive and optical drive occurred.
Page 134: System Messages
E L L E C H N I C A L U P P O R T complete the boot routine three consecutive times for the same error. Contact Dell technical support(see "Contacting Dell" on page 159). C M OS —...
Page 135: Hardware Troubleshooter
If a device is either not detected during the operating the system setup program, or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. For more information on using the system setup program, see the Dell Technology Guide on your computer or at support.dell.com. ®...
Page 136: Dell Diagnostics
If you experience a problem with your computer, perform the checks in this section, and then run the Dell™ Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc provided with your computer. NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.
Page 137: Starting The Dell Diagnostics From The Drivers And Utilities Disc
Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Page 138 Diagnostics Main Menu" on page 139). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 10 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. Troubleshooting...
Page 139: Dell Diagnostics Main Menu
11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer. 12 Remove the Drivers and Utilities disc from the optical drive. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: Option...
Page 140 Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 159).
Page 141: Solving Problems
If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Battery Problems...
Page 142: Drive Problems
• Insert another disc to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disc and restart the computer. — See the Dell Technology Guide on your computer or at L E A N T H E D R I V E O R D I S K support.dell.com.
Page 143 I N D O W S B E F O R E W R I T I N G T O A D I S C Dell Technology Guide on your computer or at support.dell.com, or search for the keyword standby in Windows Help and Support for information on power management modes.
Page 144: Error Messages
If so, run the program that you want to use first. — Contact Dell (see "Contacting Dell" on P E R A T I N G S YS T E M N O T F O U N D page 159).
Page 145: Ieee 1394 Device Problems
D E V I C E I S E N A B L E D I N S YS T E M S E T U P Dell Technology Guide on your computer or at support.dell.com. I EEE 13 94 —...
Page 146: Lockups And Software Problems
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The computer does not start up — See "Power Lights" on page 123.
Page 147 A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. — If necessary, uninstall and then reinstall H E C K T H E S O F T W A R E D O C U M E N T A T I O N the program.
Page 148: Memory Problems
• Reseat the memory modules to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 136). — F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...
Page 149: Network Problems
Click Adjust the settings as needed. — See the Dell Technology Guide on your computer E I N S T A L L T H E M O U S E D R I V E R or at support.dell.com.
Page 150: Power Problems
For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. — See F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G "Power Lights"...
Page 151: Printer Problems
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
Page 152: Scanner Problems
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
Page 153: Sound And Speaker Problems
U N T H E S P E A K E R D I A G N O S T I C S — See the Dell Technology Guide on your computer E I N S T A L L T H E S O U N D D R I V E R or at support.dell.com.
Page 154: Video And Monitor Problems
Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards;...
Page 155 • If the power light is blinking, press a key on the keyboard or move the mouse to resume normal operation. — Ensure the electrical outlet is working by testing it E S T T H E E L E C T R I C A L O U T L E T with another device, such as a lamp.
Page 156: Dell Technical Update Service
2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, download the software from the Dell Support website at support.dell.com. The Dell Support Utility is customized for your computing environment.
Page 157: Double-Clicking The Dell Support Icon
Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Page 158 Troubleshooting...
Page 159: Contacting Dell
3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. Contacting Dell...
Page 160 Contacting Dell...

Dell OptiPlex 360 Service Manual

1 Before Working on Your Computer

2 Computer Cover

3 Drive Bezel

4 Cards

5 Drives

6 O Panel

7 Processor Heat-Sink Assembly

8 Memory Modules

9 Coin-Cell Battery

10 Speakers

11 Processor

12 Power Supply

13 Bios

14 System Board

15 Troubleshooting

16 Contacting Dell

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Summary of Contents for Dell OptiPlex 360

Table of Contents