Onscreen Message; Error Codes - Canon Color imageCLASS MF8380Cdw Basic Operation Manual

Onscreen Message

If messages appear, see the following and solve the problem.
e-Manual → Troubleshooting → Onscreen Messages

Error Codes

An error code is a 3-digit code recorded as an error log when an error occurs.
You can view the code in the following reports and log:
• Error send report
Error codes for fax jobs
• Error receive report
• Job history displayed on the system status screen
For details on the reports, refer to the following.
e-Manual → Basic Operation → Printing the Report Automatically
For details on the error code, see the following.
Problem A document jam has occurred.
#001
Action Remove the jammed document.
Problem The machine is taking considerable time to send high-volume data.
#003 Action 1 Reduce the scan resolution and try to send the document again.
Action 2 Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time.
Problem 1 The receiving fax machine did not respond within 35 seconds.
Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making
Action
an overseas call, add a pause to the fax number.
#005
Problem 2 The receiving fax machine may not be a G3 fax machine.
Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise,
Action
switch to the communication mode supported by the receiving fax machine and send the document again.
Problem The receiving fax machine is out of paper.
#012
Action Make sure that there is enough paper loaded in the receiving fax machine's paper tray.
Problem 1 No response is obtained after redialing the number. The line may be busy or disconnected.
Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a
Action document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still
busy.
Problem 2 You cannot send a fax because the line is busy or disconnected.
Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
#018
Problem 3 The settings configured on the receiving fax machine may not be the same with your fax machine.
Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
Problem 4 No pause was added to the fax number when sending a fax overseas.
Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a
Action
destination registered in the address book, switch to the overseas transmission mode on the detailed setup screen.
01/01/2011 02:07 PM FAX 123XXXXXXX CANON
Error Report (Send)
Send job resulted in error.
Job No. 0123
Address 0123456789
Name name
Start Time 01/01 02:07 AM
Call Length 01'15
Sheets 1
Result NG
#018
Error code
P.0001
Busy/No Signal
9-9